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Danny

Excellent customers service provided at Park Royal Hotel Yangon

5.0 of 5 bubblesReviewed 15 May 2024
The exemplary excellent customers service headed by GM Mr Ram, Mr Hermann,Sar Sar,Khine Wah,Trisha,Alex and the lobby reception team is outstanding in making my stay memorable.I am very happy and delighted to be a customer of Park Royal Hotel Yangon.

Overall the staff are really kind and willing to attend any request and even called us by name...kudos to leaders in "walking the talk" in customers service.
Date of stay: May 2024
Room Tip: Excellent customers service provided by team
Trip type: Travelled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zar Zar Tin Win, Guest Services / Front Office at PARKROYAL Yangon, responded to this review
Responded 2 weeks ago
Dear Danny,

Thank you for your patronage of PARKROYAL Yangon and your wonderful review with perfect rating and high recommendation in TripAdvisor.

I am very pleased to note that you enjoyed your stay with us and thank you for giving us the opportunity to be of service to you.
It’s fantastic to know that your experience at our hotel was enjoyable. Our team works hard to provide exceptional service, and your feedback is truly rewarding.

Thank you so much for your appreciation of all the associates in each department, this means much to the entire team. Your feedback energizes our team, and we’re committed to maintaining the high standards that made your visit memorable. All our associates including Mr. Ram, Hermann, Zar Zar, Khine Wah, Trista, Alex and the lobby reception team are also very happy to receive your kind comments and look forward to serving you again.

I look forward to your next visit, please be so kind to drop me a note at zarzar.tinwin@parkroyalhotels.com whenever you plan your next visit.

Simply yours,

Zar Zar Tin Win
Front Office Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,599)
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11 - 16 of 1,599 reviews
Reviewed 13 May 2024

I happened to have a high tea buffet with my family on 12 May. All in all, dine in experience was great, so was the service.
one thing to consider was the booking process and the callers were in need of patience and politeness compared to offline services in other hotels.

Date of stay: May 2024
Trip type: Travelled with family
Thank Jexmine Z
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zar Zar Tin Win, Guest Services / Front Office at PARKROYAL Yangon, responded to this reviewResponded 4 weeks ago

Dear Jexmine Z,

Thank you for patronizing PARKROYAL Yangon and for your feedback on TripAdvisor.

Upon reading your comments, we have conducted detailed checks in our process. Our restaurant manager Moe Win also had the pleasure of speaking to you, and thank you again for helping us with further details on your experience. Subsequently, training has been undertaken for all team members.

It was rather unfortunate that your call was not handled properly, our Hi Tea has grown in popularity over the months and 12 May being Mother’s day, we were booked to near capacity. Also, since the seating is varied between deuce, quads and more for group dining, we had to allocate space based on guests who had booked prior. We have since also reviewed our seating plan and hope to provide additional seats so that we could accommodate more requests.

One again, please accept our apologies for your experience, thank you for taking the time to help us improve our services.
Please be so kind to drop me a note on zarzar.tinwin@parkroyalhotels.com or contact Moe Win, whenever your plan your next visit. We look forward to being of service to you soon again.

Simply Yours,

Zar Zar Tin Win
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2024

Nice and comfortable tea time with friend. Amospare is feel free for chatting with close friend. Place is public but space is private. Food are good, delicious and rich. The only one is, when we book they didn't mention about they have different seating plan.

Room tip: yes... well helpful
Date of stay: May 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Phonthantcho H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zar Zar Tin Win, Guest Services / Front Office at PARKROYAL Yangon, responded to this reviewResponded 3 weeks ago

Dear Phonthantcho H,

Thank you for patronizing PARKROYAL Yangon and for your good rating in TripAdvisor.

I am pleased to note that you had enjoyed our high tea and thank you for giving us the opportunity to be of service to you.

I am happy to know that you like our delicious food and also the nice and comfortable atmosphere. As our Hi Tea has grown in popularity over the months the seating is varied between deuce, quads and more for group dining, we had to allocate space based on guests who had booked prior. We have since also reviewed our seating plan and hope to provide additional seats so that we could accommodate more requests.

Thank you for taking the time to help us improve our services. Please be so kind to drop me a note on zarzar.tinwin@parkroyalhotels.com whenever your plan your next visit. We look forward to being of service to you soon again.

Simply Yours,

Zar Zar Tin Win
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2024

We had a great time in Hi tea buffet. All food and snacks are delicious.
The service of all staffs are also good.
Me and our friends had very good time here .
( Hi tea buffet ) ( Sunday )
I also love the American coffee taste.
......................

Date of stay: May 2024
Trip type: Travelled with friends
Thank Bi L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zar Zar Tin Win, Guest Services / Front Office at PARKROYAL Yangon, responded to this reviewResponded 3 weeks ago

Dear 521bil,

Thank you for patronizing PARKROYAL Yangon and for your good rating in TripAdvisor.

I am pleased to note that you had a great time enjoying our high tea and thank you for giving us the opportunity to be of service to you.

Thank you for your appreciation of our food and snacks been delicious during Hi tea buffet. Our Hi Tea has grown in popularity over the months and we are trying out best to improve our quality and services. I am happy to know that you love our American coffee.

Thank you for taking the time to help us improve our services. please be so kind to drop me a note on zarzar.tinwin@parkroyalhotels.com whenever your plan your next visit. We look forward to being of service to you soon again.

Simply Yours,

Zar Zar Tin Win
Front Office Manager

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Reviewed 11 May 2024 via mobile

Comfortable stay. No worries. Courteous staff. Pleasant environment. Professional approach. Closer to workplace. Less noisy environment. Spacious room. Nice restaurants and food. Variety of food including local delicacies. Convenient location.

Date of stay: May 2024
Trip type: Travelled on business
Thank Laksiri N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zar Zar Tin Win, Guest Services / Front Office at PARKROYAL Yangon, responded to this reviewResponded 17 May 2024

Dear Laksiri N,

Thank you for your patronage of PARKROYAL Yangon and your wonderful review with perfect rating and high recommendation in TripAdvisor.

I am very pleased to note that you had enjoyed your stay and thank you for giving us the opportunity to be of service to you. Your feedback energizes our team, and we’re committed to maintaining the high standards that made your visit memorable.

Thank you for your appreciation of our outlets, Spice Brasserie offering Halal Certified all day dining offers a unique blend of Myanmar and International specialties, Si Chuan Dou Hua, offering authentic Si Chuan Cuisine and Shiki Tei, helmed by renowned Chef Tsumura offers authentic Japanese cuisine.

As you mentioned, our rooms are large and spacious, undergo constant upkeep to ensure our discerning guests have a comfortable stay. All areas of the hotel undergo regular scheduled maintenance and upkeep in order to offer our valued guests a comfortable and restful stay.

Our location is also indeed ideal, being within the Central Business District, offering easy access to several Business and Tourist attractions.

The team is much encouraged by your recognition of the friendly and humble service provided by them. All our associates look forward to serving you again.

I look forward to your next visit, please be so kind to drop me a note at zarzar.tinwin@parkroyalhotels.com whenever you plan your next visit.

Simply Yours,

Zar Zar Tin Win
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2024

We had a great dinner at Shiki Tei restaurant PARK ROYAL Yangon.with friends. The seafood selection was so fresh, wine was tasty with reasonable price and the ambiance was cozy. I think food was authentic because they hve Japanese Chef. Needless to say the service was top notch. We will always be coming back!

Date of stay: January 2024
Trip type: Travelled with friends
Thank Aye M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zar Zar Tin Win, Guest Services / Front Office at PARKROYAL Yangon, responded to this reviewResponded 17 May 2024

Dear 328ayem,

Thank you for your patronage of PARKROYAL Yangon and your fantastic review, perfect rating and high recommendation in TripAdvisor.

It’s fantastic to know of your experience at our hotel and thank you for giving us a chance to be of service to you. Our team works hard to provide exceptional service, and your feedback is truly rewarding.

Thank you for your appreciation of our outlets Shiki Tei, helmed by renowned Chef Tsumura offers authentic Japanese cuisine. I am happy to know that you had a great dinner and enjoyed our seafood and wine selection. Our restaurants and bars also have established reputation of being preferred dining destinations with our hotel guests as well as city patrons.

All our associates are very happy to receive your good comments and look forward to hosting you again.

I look forward to your next visit, please be so kind to drop me a note at zarzar.tinwin@parkroyalhotels.com whenever you plan your next visit.

Simply Yours,

Zar Zar Tin Win
Front Office Manager

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