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Bob C
Chiang Mai, Thailand

Overall a good hotel

4.0 of 5 bubblesReviewed 28 Dec 2019
Recently stayed 2 nights at the Park Royal hotel as it was recommended by a friend who visits Yangon. I wouldn’t classify it as a 5 star hotel ( 4 Star), but overall was happy with the stay. A few comments:
Location- Excellent, a short walk to Sule Pagoda area and the Strand, a short taxi to shwedagon pagoda area.
Staff- the staff were great, helpful and very friendly, particularly the bell and front desk staff.
Rooms: the room was pretty large, and a little dated as far as furnishings. It’s an older hotel and could use some upgrading. The bed was comfortable, and the A/C worked fine.
F+B: the breakfast was very good with many choices, both Western and Asian, including some Indian and Japanese selections. The lobby bar was quiet and had a good selection of cocktails and beer.
The bar in the basement was okay, a pretty good Filipino band was playing mostly pop songs and were friendly. There seemed to be a number of freelance girls available but they aren’t too pushy about buying drinks.
Gym- the health club was adequate, having treadmills, bikes, weights. The swimming pool was nice.

Overall I liked the hotel, though it is not up to the standard of the Sule Shangrila.
Date of stay: December 2019
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
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AyeK53, Front Office Manager at PARKROYAL Yangon, responded to this review
Responded 29 Dec 2019
Dear Bob C,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely yours,

Aye Kyawt Khaing
Front Office Manager

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 27 December 2019

I had doubts about booking here given the few bad reviews, but went ahead based on a good deal for a deluxe room. I was not disappointed room was on a high floor, clean quiet and tastefully appointed.

Room tip: Deluxe room was great and very quiet
Date of stay: December 2019
    • Sleep Quality
    • Rooms
    • Service
Thank travellerrob58
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AyeK53, Front Office Manager at PARKROYAL Yangon, responded to this reviewResponded 28 December 2019

Dear travellerrob58,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!


Sincerely yours,

Aye Kyawt Khaing
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 December 2019 via mobile

My brother and I were here for nine nights. After a couple of days I contracted food poisoning at a local restaurant. I was holed up in bed for the next five days, unable to move much. I had the hotel doctor look me over and this cost about £50 GBP. In any event, the hotel staff looked after me. They provided me with soup etc, anything that I fancied eating, while I was unwell. I was not charged for any of this help or food.
All in all, the staff at the Parkroyal, from the housekeepers to the managers were of the very highest calibre. They could not have been better. I will definitely return here.

Date of stay: October 2019
Trip type: Travelled on business
1  Thank camcait4211
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AyeK53, Front Office Manager at PARKROYAL Yangon, responded to this reviewResponded 25 December 2019

Dear camcait4211,


Thank you very much for having chosen and having stayed with us and thank you for having taken the time to write extensively about your stay.

We are pleased to see that your stay was to your satisfaction and that our associates went out all the way to cater to your needs and expectations.

Looking forward to your next visit to Yangon and the PARKROYAL.


Sincerely yours,

Aye Kyawt Khaing
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 December 2019

Very nice location -as walkable as it gets in Yangon.
Comfy beds, soft enough, unlike typical hard Asian beds. Good pillows.
Housekeeping never lets you run out of toiletries, or complimentary water bottles.
Nice toiletries too -everything you need.
Decent pool, usually not crowded. Massage rooms and gym though I didn't use.
Climate control works perfectly. No hassle with the A/C being too cold, too loud, too close to the bed, etc. That's why it's a 5 star not a 3 star hotel.
Never a wait for the elevators.
Cucumber water and delicious cookies in the lobby.
Fridge available in the room, though no freezer. Basically it's a minibar.
All for less than 100USD per night, which is a real bargain compared with a hotel of this caliber in the West.

Breakfast is among the best in Myanmar. Chinese, Japanese, Indian, and Western food. Not exactly equal to a 4 star Japanese hotel in terms of quality, but for $20 it's an OK value. Better with the 20% discount they give you if you're a guest. And a screamin' deal in my case because they decided to charge me only $10.

The seafood buffet dinners on Friday and Saturday are also a good value with the 20% discount. It's a pricier meal than anything you'll find in ordinary restaurants, but if you want to stuff yourself on quality seafood, this is the place!

Date of stay: November 2019
    • Value
    • Location
    • Service
Thank gregsf11
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AyeK53, Front Office Manager at PARKROYAL Yangon, responded to this reviewResponded 23 December 2019

Dear gregsf11,

Thank you for the great review of our hotel! Exceeding our guests’ expectations is our most priority and we work hard to achieve our guests’ satisfactions. We are glad to know that you enjoyed your stay with us.

Once again thank you very much for your great review and we look forward to welcome you back again at PARKROYAL Yangon on your next trip to Yangon.


Sincerely yours,

Aye Kyawt Khaing
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 December 2019

My family have stayed at this hotel since 2006. Reason for our return was because of the excellent service they provide each time you come back.

Food provided at Buffet breakfast had a good variety and good customer service.

Recently, we stayed at the Orchid Club Room twice within a short time. We can only say how excellent the service provided by the staff on Level 8. From the time you check in, the afternoon teas, the cocktail hour until you check out, 10/10 service. Special mention to Theint Theint Phyo Aung, Khin Yadanar Lin, Aye Chan Mon, Dominic, Ko Ko Lay and the service Manager Denis.

We'll be back again soon.

Room tip: if you have a choice, take the club rooms
Date of stay: December 2019
    • Location
    • Cleanliness
    • Service
Thank ethanm834
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AyeK53, Front Office Manager at PARKROYAL Yangon, responded to this reviewResponded 21 December 2019

Dear ethanm834,

Thank you very much for having chosen and having stayed with us at the Orchid Club Lounge and thank you for having taken the time to write extensively about your stay.

We are pleased to see that your stay was to your satisfaction and that our associates went out all the way to cater to your needs and expectations.

Looking forward to your next visit to Yangon and the PARKROYAL.


Sincerely yours,

Aye Kyawt Khaing
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 December 2019

I used to go to this hotel in the early days even before Myanmar opened up. It used to be a top rated hotel given that it was one of the few prime hotels operating in the 2000-2010 period. I remember the good food, the excellent foot massage shop unit that trained local orphans and unemployed rural staff, the well kept rooms. On a recent trip, I was disappointed that the hotel has lost its stature and lustre. Not entirely its fault as top rated international hotels have set up and offering very low rates due to excess supply of hotel rooms. Still, the ParkRoyal has not done enough to maintain its infrastructure and service quality of the past. No more repeat stays at this hotel.

Date of stay: October 2019
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
2  Thank Moichee
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AyeK53, Front Office Manager at PARKROYAL Yangon, responded to this reviewResponded 21 December 2019

Dear Moichee,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.


Sincerely yours,

Aye Kyawt Khaing
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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