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Paul R

room upgrade surprise

5.0 of 5 bubblesReviewed 4 Aug 2021
Request for room upgrade (Lake View) due to expecting a longer stay at the hotel, was promptly taken care of by Ms Su Su at Reception. Thankyou to Ms Su Su and all the Receptionists for for your kind service, and for assisting with many other services that I have needed during my stay.
Date of stay: July 2021
Trip type: Travelled on business
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LOTTE HOTEL YANGON, General Manager at LOTTE HOTEL YANGON, responded to this review
Responded 5 Aug 2021
Dear Mr, Paul,

Warmest Greetings from LOTTE HOTEL YANGON!

We would like to extend our warmest gratitude to you for choosing to stay at LOTTE HOTEL YANGON. It is truly valuable for us to get the feedback from our guests.

We are proud to hear your appreciation on customer service of staffs. Your recommendation is much appreciated for our onward journey. We will always try to provide the best service and create the valuable lifetime moments for our guests.

Thanks once again and look forward to welcoming you back at our hotel in the future.

Best Regards,
Mr. Jay Lee
General Manager, LOTTE HOTEL YANGON
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,936)
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1,759
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Traveller rating
1,759
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1,161 - 1,166 of 1,937 reviews
Reviewed 30 July 2021

So since I been here the customer service has been great my room service guy MYO is very helpful and very professional So you anyways stays here please request MYO and he will help The other employees is great as well starting to the front desk to all the staff. They aimed to please and very helpful

Date of stay: July 2021
Trip type: Travelled on business
Thank 908Trapgtz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LOTTE HOTEL YANGON, General Manager at LOTTE HOTEL YANGON, responded to this reviewResponded 2 August 2021

Dear Sir or Madam,

Warmest Greetings from LOTTE HOTEL YANGON!

We would like to extend our warmest gratitude to you for choosing to stay at LOTTE HOTEL YANGON. It is truly valuable for us to get the feedback from our guests.

We are proud to hear your appreciation on customer service of staffs. Your recommendation is much appreciated for our onward journey. We will always try to provide the best service and create the valuable lifetime moments for our guests.

Thanks once again and look forward to welcoming you back at our hotel in the future.

Best Regards,
Mr. Jay Lee
General Manager, LOTTE HOTEL YANGON

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2021

The best place to live in Yangon. I am happy to stay here. Thank a lot Steven, Hilary, Phoo, David. Usually help me any time. they congratulated me on my birthday in an unforgettable way. Thanks a lot.

Date of stay: June 2021
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank 62mikhaila
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LOTTE HOTEL YANGON, General Manager at LOTTE HOTEL YANGON, responded to this reviewResponded 21 July 2021

Dear Sir or Madam,

Warmest Greetings from LOTTE HOTEL YANGON!

We would like to extend our warmest gratitude to you for choosing to stay at LOTTE HOTEL YANGON. It is truly valuable for us to get the feedback from our guests.

We are proud to hear your appreciation on our Serviced Apartment especially on customer service of staffs. Your recommendation is much appreciated for our onward journey. We will always try to provide the best service and create the valuable lifetime moments for our guests.

Thanks once again and look forward to welcoming you back at our hotel in the future.

Best Regards,
Mr. Jay Lee
General Manager, LOTTE HOTEL YANGON

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2021 via mobile

I often stay at Lotte Yangon. Every stay is enjoyable. Good luxuary accommodation. Good service staffs from reception, bellboys and all staffs. Great location as well. Aung Kyaw the reception manager is helpful. I like Lotte the most in Yangon.

Date of stay: June 2021
Trip type: Travelled with friends
Thank 301zawm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LOTTE HOTEL YANGON, General Manager at LOTTE HOTEL YANGON, responded to this reviewResponded 30 June 2021

Dear Sir or Madam,

Warmest Greetings from LOTTE HOTEL YANGON!

We would like to extend our warmest gratitude to you for choosing to stay at LOTTE HOTEL YANGON. It is truly valuable for us to get the feedback from our guests.

We are proud to hear your appreciation that good luxury accommodation, good service staffs, and great location. Your recommendation is much appreciated for our onward journey. We will always try to provide the best service and create the valuable lifetime moments for our guests.

Thanks once again and look forward to welcoming you back at our hotel in the future.

Best Regards,
Mr. Jay Lee
General Manager, LOTTE HOTEL YANGON

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2021

I would recommend Lotte Hotel. Hotel reception staffs are professional and so kind. They are always working for customers' satisfaction. The other day, they surprisingly celebrated my birthday at the reception heartwarmingly. (Thank you, Khaing, Phoo, and Hilary!). Especially I am most grateful for Hilary's bright smile, which makes me relaxed during the stay.
Thank you, Lotte Hotel staff. Keep on providing your excellent service!

Date of stay: June 2021
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank 義隆 滝
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LOTTE HOTEL YANGON, General Manager at LOTTE HOTEL YANGON, responded to this reviewResponded 28 June 2021

Dear Sir or Madam,

Warmest Greetings from LOTTE HOTEL YANGON!

We would like to extend our warmest gratitude to you for choosing to stay at LOTTE HOTEL YANGON. It is truly valuable for us to get the feedback from our guests.

We are proud to hear that your recommendation on hospitality and service of our staff. Your recommendation is much appreciated for our onward journey. We will always try to provide the best service and create the valuable lifetime moments for our guests.

Thanks once again and look forward to welcoming you back at our hotel in the future.

Best Regards,
Mr. Jay Lee
General Manager, LOTTE HOTEL YANGON

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2021 via mobile

Pool Bar Staff Myo Htike ...

He was very patient enough service and
Warmly care to our family.
And care us all the time and ready to serve ..
And he is look need and tidy When I see him ..
And we has very good time online father day’s
Celebration..

Thanks again, Myo Htike ...

See you and we will come back .

Date of stay: June 2021
Trip type: Travelled with family
Thank Roving638733
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LOTTE HOTEL YANGON, General Manager at LOTTE HOTEL YANGON, responded to this reviewResponded 28 June 2021

Dear Roving (Mr. / Ms),

Warmest Greetings from LOTTE HOTEL YANGON!

We would like to extend our warmest gratitude to you for choosing to stay at LOTTE HOTEL YANGON. It is truly valuable for us to get the feedback from our guests.

We are proud to hear that you are satisfied with excellence service of our staff. Your recommendation is much appreciated for our onward journey. We will always try to provide the best service and create the valuable lifetime moments for our guests.

Thanks once again and look forward to welcoming you back at our hotel in the future.

Best Regards,
Mr. Jay Lee
General Manager, LOTTE HOTEL YANGON

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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