This hotel's poor, unethical management caused many problems for my organization, which hosted an international workshop in February 2018 at GHS. Unfortunately they are one of few hotels that speak some English and were able to give us a decent conference price/contract. My biggest complaint has to do with their unethical management practice of picking the exchange rate that best favors their business, clearly going against the signed contract. Due to the decreased value of their currency (CFA) against the USD in Feb, they felt it was okay to break the contract's quote (in CFA) and instead charge us the new, increased price at the new exchange rate. Many, many hours (over 2 weeks) were spent arguing over this unfair new charge. After threatening legal action and at the 11th hour, the owner of the hotel agreed to the original, quoted rate.
Other complaints include poor service for conferences: 1) food was always served late or cold; 2) they did not clean the conference room unless you told them 10+ times; 3) poor judgement of how long it would take to get things done (essential conference supplies such as copies, water, etc. were not delivered as promised or on time); 4) horrible internet service for participants in conference room (took them 5 days to find a solution for half the participants, other half were out of luck); 5) trying to charge us more than their stated policy on "no shows".
I understand things will not run how someone from other parts of the world might expect. But I do expect an international hotel and its management to be realistic about their capabilities to maintain professional decorum and adhere to signed contracts.
