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Cassandra L
Adelaide, Australia

A Christmas Holiday

3.0 of 5 bubblesReviewed 30 Dec 2023via mobile
We booked via a fabulous travel agent. Lots of things disappointing us, awful Christmas lunch, lack of fresh towels in our room, small roaches in our room on several occasions, left a few coins out on the desk and they were gone when we returned to our room, reusing of pineapples for drinks and quite expensive.
Date of stay: December 2023
Room Tip: You can order a full breakfast for the same price as the buffet (buffet food usually not very hot)!
Trip type: Travelled as a couple
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Reviewed 3 December 2023

Good location beside Port Vila Harbour, in town close to restaurants and cafes, grocery and other stores, markets, currency exchange, tourism office and other services. Started my holiday here to experience the capital and organise my currency, mobile sim card and day trips/tours. Took daily walks to the nearby bay promenade with its markets, cafes and parks.
The hotel is the tallest building in Vila. From my higher floor deluxe room there were nice views of the harbour; sit on the balcony and watch the sunset. Good size room with large bed, small writing desk, good cupboard and drawer space, bedside tables with lamps, smooth tiled floor (take care, slippery when wet), small fridge, jug, coffee and selection of tea bags (black, green, earl grey, mint), separate tub and shower, basic toiletries (shampoo, conditioner, body wash), free wi-fi (okay to poor connection), tv, iron, daily housekeeping.
The pool area was nice with lounges (only a few with umbrellas) and view of the bay (a shame about the wire fencing along the harbour edge). Pool size was just long enough to swim laps. Pool bar was closed while I was visiting but you can order at lobby bar and they bring drinks etc out to you (might be nice if someone came out to pool area occasionally to see if any guests would like any refreshments). Be careful in the pool bathroom as the floor is extremely slippery when wet (as it will be if you have just jumped out of the pool); I just saved myself in time from a nasty fall. Pool open sunrise to sunset so no early night swimming.
Very friendly and helpful reception, and all the staff. Make you feel welcome. Lobby and restaurant are good. Enjoyed one breakfast at the hotel. Several room service meals were okay but probably better to eat in the restaurant or in town. No functional tour desk.
A few negatives - noise from the nearby shipyard and LIT nightclub with its boom boom beat till 3 am (though the hotel has put in heavy glass balcony doors that help reduce most of the noise), congested hotel front (little parking or footpath area), balconies are close to one another and their position reduces some room privacy, wine glasses provided but no cork screw or bottle opener (bar offered to send someone to room to open my bottle but there were none available to borrow), water runs from shower into the room making the floor slippery.
Despite the few negs I enjoyed my stay at the hotel. It is in a good location, handy to attractions and services of Port Vila. Comfortable room, friendly staff.

Room tip: All rooms face the harbour but ask for higher floor.
Date of stay: September 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Wingecarribee
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 October 2023

Went for tea on a sunday night as we had called in early in the day to see if they had Poulet for tea (as we were all keen to try it) . We had a view towards Irriki which was nice. Staff where super friendly and looked after us. Poulet was very nice however portion size could of been a little larger. and the DESERTS wow two mates had Creme Brulee and i had locally made ice cream but wished id ordered the creme Brulee

Date of stay: October 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank V8655RTmichaelk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 September 2023

Stayed here for three nights just recently. Not a bad location and the room was okay considering the location as well. Did ask five times for the TV to be looked at but never happened. Breakfast options were all fine and the hotel was clean as well. Front desk staff tied hard but like the TV not always able to make things happen

Room tip: can get very posit with the disco nearby
Date of stay: July 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank David T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 August 2023

The Grand needs a serious paint job on the exterior, the interior not so bad.
The room we had was comfortable although I suspect we had one of the lesser rooms being on the first floor. It was reasonably spacious with a balcony, comfortable bed and shower and bath. We ate in the restaurant several times and found the food quite good and reasonably priced. The breakfast was excellent with an egg station and lots of options.
Very close to the centre of town. An ATM front.

Date of stay: August 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank WineloverMelbourne
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 July 2023 via mobile

The hotel is clean and comfortable in a central location, with nice views of the harbour. The staff are also friendly and helpful.

However, the noise from the nightclub next door that went on until 3am made for a miserable sleep and means I would not stay here again.

Date of stay: July 2023
Trip type: Travelled with family
Thank MichaelTasman
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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