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Margaret A
Emerald, Australia

Spacious Waterfront Apartment in Pleasant Garden Setting

5.0 of 5 bubblesReviewed 18 Aug 2022
We were extremely comfortable in this spacious apartment on the water's edge at Erakor Lagoon. It was lovely to watch the changes with the movement of the tides and we were amazed by the many beautifully coloured sea stars we observed in the shallows at low tide.

Staff members were friendly and very obliging, particularly Chris, the manager, who couldn't have been more helpful. We greatly appreciated his recommendations and many conversations about Vanuatu.

The kitchen was equipped with a gas stove (with griller and oven) and a microwave and all that we needed to prepare our meals, including a large pot for cooking pasta.

Although the apartments are located a little way out of town, there is easy access to the market, supermarkets and restaurants. We never waited more than 5 minutes for one of the local mini buses that will drop you anywhere you choose for a very reasonable 150 vatu per person.

We wouldn't hesitate to stay there again!
Date of stay: August 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Reviews (215)
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Reviewed 16 May 2022

I spend a weekend in this apartment with my family. The apartment is so nice with a crystal view out from your window to the beautiful ocean outdoor. Definitely a "must" for a family gate away. The sound of the ocean every night to fall asleep to as it's literally 3 meters away from your doorstep. Chris is very kind, very friendly and humble person to meet. His kids gets along with our kids and have the pool for themselves, and the beautiful nature is mind blowing. A perfect garden for photography with your loved ones.

Pacific lagoon is paradise and whether you are single, parents or young family, guarantee that you will never regret to pay a visit. I recommend fully to go back there again with my family.

Room tip: best views out from the window to the ocean
Date of stay: May 2022
    • Location
    • Sleep Quality
    • Service
Thank OlivierTARI
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 December 2020

What a great find! The moment we walked into the apartment we felt like we were back in Australia. Kitchen had everything we needed. Bed comfy, shower hot. Friendly, helpful onsite managers (Chris and Anthea) who organised a nice day trip for us and Chris negotiated with the driver who stuffed us around a bit. Quiet, relaxed setting in a beautiful garden. Kayaks on site. Direct access to a lovely lagoon. Easy bus trip into town, just hail one down at the road in front of the resort.

Date of stay: January 2020
    • Value
    • Location
    • Service
2  Thank thewallyz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 March 2020

I spend more of two week in this apartment very terrible experience hot no air conditioner in the room and living room the mattress very bed I can’t sleep and relax there is bad smell in the bathroom I don’t feel like in vacation and the Manager Cris it’s very rude guys I don’t know how treat the People so stay away for this hotel .

Date of stay: March 2020
Trip type: Travelled with family
Thank Marioitalian
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
plavan, Manager at Pacific Lagoon Apartments, responded to this reviewResponded 18 March 2020

"Any attempt to threaten a business with a bad review in exchange for a discount or preferential treatment is strictly against Tripadvisor guidelines, which what you are doing. We take this type of behavior very seriously, because not only is it an abuse of a reviewer's status on our site that does nothing to help other travellers, it is also illegal in many countries. "

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Reviewed 16 March 2020 via mobile

I have been staying at pacific lagoon apartments since January 2020 and I honestly believe it is the most beautiful place to stay in Port Vila.

You get to leave the hustle and bustle of the town behind when you stay here yet still only be a stones throw from the local supermarket and the town centre.

The people as well as the beautiful location is why I love it. From the Gardner, Gregg, to Dora and Tina the ladies who make up your room, the people are incredible. Chris and Anthea, you’ll meet them at the front desk and no task is too small or too large; a true testament to the beautiful nature of Australians and Ni-Vans.

You have an entire lagoon to yourself, a pool for the little ones and the sound of the ocean every night to fall asleep to as it’s literally 3 metres away from your doorstep.

This is my first time to Vanuatu and I can truly say that Chris, his beautiful wife Lily and the team at Pacific Lagoon have made me feel like a local. I’m so grateful.

Don’t be thrown off by any negative comments on TripAdvisor, it baffles me how anyone could have a bad experience here given how accommodating and beautiful it is.

Pacific Lagoon is heaven on earth regardless of whether you’re a single gal in her twenties (like me), a retired couple or a young family - Pacific Lagoon has you covered.

Date of stay: January 2020
Trip type: Travelled on business
Thank domfordyce
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 March 2020

We been at this hotel for almost three weeks and all I can it was the most terrible experience we ever had on the island.
The Manager CHRIS is a awful person
He doesn't know how to treat customers He is very unpolite and rude.the pool is filthy and
The rooms are not very clean infact you can find a lot of insect and cockroaches they dont change towels sometimes they dont even Clean the room at all.
All I can say stay away from this hotel if You want enjoy your time in Port Vila

Date of stay: March 2020
Trip type: Travelled with family
Thank Liil28
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
plavan, Manager at Pacific Lagoon Apartments, responded to this reviewResponded 18 March 2020

"Any attempt to threaten a business with a bad review in exchange for a discount or preferential treatment is strictly against Tripadvisor guidelines, which what you are doing. We take this type of behavior very seriously, because not only is it an abuse of a reviewer's status on our site that does nothing to help other travellers, it is also illegal in many countries."

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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