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Jan B

Heaven on a stick

5.0 of 5 bubblesReviewed 4 weeks ago
What can we say? Our stay at the Havannah Resort exceeded our expectations from Day 1. From our arrival to our departure everything was 6*. Raj & Ann were unbelievable in their executive roles always stopping for a chat ensuring we were enjoying our stay. All the staff from every department were warm & welcoming, always greeted with a smile & addressed us by our names from day 1. Nothing was too much trouble. Our Lagoon Pool villa was to die for. Menu selection was outstanding. Activities were amazing. Entertainment was exceptional. We will certainly return for another visit to this beautiful Paradise. Thank you Raj & Ann & your amazing staff for the best holiday we have ever enjoyed. Don't change a thing ! Kind regards Brian & Jan Brown. June 2024
Date of stay: June 2024
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Parimalan Kandaraj, General Manager at The Havannah Vanuatu, responded to this review
Responded 4 weeks ago
Dear Brian and Jan Brown,

We are grateful that you took the time out to leave us a 5-star review and it serves as a constant reminder of why we love what we do. We are thrilled to read about the experience you had at The Havannah and thank you so much for praising our team.

Your acknowledgment of our efforts to provide a unique stay is truly appreciated, and we are delighted to have exceeded your expectations. We’ll continue striving to provide exceptional service and outstanding customer care to make every interaction with us remarkable.

We hope to be able to welcome you back very soon.

Warm regards,
Parimalan Kandaraj
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 3 August 2024

My fiancée & I just spent 2 weeks in this resort. We came to celebrate my 70th birthday.
Raj & his team went beyond to make this trip a memorable one.
The resort has it all. Relax & do absolutely nothing or activities to do it all. They are there to make your holiday what you want.
The staff - wow! What an amazing team. Loved the way they remembered your name right from the start. Made you feel that bit more special. It was those little details that made this resort stand out.
A holiday I will be talking about for a long time.

Room tip: Fabulous resort for couples wanting to get away
Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank vivienneknuckey
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Parimalan Kandaraj, General Manager at The Havannah Vanuatu, responded to this reviewResponded 4 weeks ago

Dear Vivienne,

We thank you very much for taking the time to leave us a 5-star review. Indeed, it was a great pleasure to have you stay with us and endorse our services.

We're honored to have been a part of your birthday celebration, and it is a great pleasure to learn that our staff made a lasting impression with their dedication and warmth. We have to agree that the Havannah is a unique, tranquil, and idyllic paradise. It is also gratifying to learn that all aspects of our guest experience have made their mark.

We wish you many more years of happiness.

We hope to be able to welcome you back soon for another memorable experience.

Warm regards,
Parimalan Kandaraj
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2024

From our time of arrival with John welcoming us on his Ukulele, to the hugs and smiles from all the staff on our departure, our stay at The Havannah was spectacular in every way. It starts with the staff both at the executive level and with guest services. Nothing is too much trouble for anyone, and always done with a genuine and sincere smile. They are so attentive to your needs.

The service is A+++++, Gold Standard, and First Class. The food was outstanding...The breakfast menu is set but with so many choices and alternatives, it was hard to get through the entire menu during our stay.

Lunch and dinner changes every day, again with so much to choose using fresh local product from the land and the sea. Each meal was full of flavor, exceptionally presented and cooked to perfection. You did amazing Chef....and he's got some moves on the dance floor too!!

Lots to do inside and outside the resort. We alternated our days...so relax one day then an activity the next...lots to do from the Spa, snorkeling, SUPBs, picnics, sunset cruises, kayaks, walks to the local Village, fishing etc...Outside the resort, plenty of options and interesting tours to Port Villa, Kava tasting!!!, markets, Gin Distillery, Blue Lagoon, Turtles, and the Waterfalls just to mention a few.

The Havannah also provide 'in-resort' entertainment during the week with Fire Dancers, with a spectacular BBQ which follows, Cultural Show, James with his guitar and they have just introduced Jimmy & Phillip on a Sunday night who are an amazing act with their music and dancing. All the guests and staff were up dancing last Sunday

We were lucky enough to experience both the Deluxe and the Lagoon Villas during our stay. Both as good as each other with amazing views and great amenities.

To Raj, Selene, Anne up front and to John, Ronald, Marco, Wendy, Winnie, Anita and Helen...we say a BIG BIG BIG thank you for making our stay so unforgettable....see you all next time

tangkiu tumas

Dario & Kim

Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Navigator53694254706
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Parimalan Kandaraj, General Manager at The Havannah Vanuatu, responded to this reviewResponded 30 July 2024

Dear Dario and Kim,

“The service is A+++++, Gold Standard, and First Class." That is such a great way to start our day ahead.

It is wonderful that you had such a great experience at the Havannah and endorse our services.

We are thrilled to learn that your holiday was nothing short of perfect and that every aspect of your stay exceeded your expectations. The commendations for our hospitable and dedicated team are truly gratifying; we will ensure your kind words reach them.

Your endorsement of our activities and entertainment, as well as the diverse culinary offerings, fills us with pride. We continually strive to create memorable experiences for all our guests, and it is a pleasure to see these efforts reflected in your stay.

It would be our pleasure to have you back with us for another memorable experience.

Warm regards,
Parimalan Kandaraj
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2024 via mobile

Wow. I have done a lot of travelling in my life . But never have I experienced the professionalism and friendliness of the staff at this resort. Ann , Seline and all of the staff would put a smile on my face from morning to night . Ronald and John are so funny and made me laugh all of the time . The food is perfect. I’m sure the chef is a Michelin star cook . The rooms are perfect and cleaned every day . I could keep going . Thank you to all at this resort for making our holiday so special

Room tip: You do need to take some amenities such as shower caps, toothbrush/ paste
Date of stay: July 2024
Trip type: Travelled as a couple
Thank coxette1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Parimalan Kandaraj, General Manager at The Havannah Vanuatu, responded to this reviewResponded 22 July 2024

Dear valued guest,

We thank you very much for taking the time to leave us a 5-star review. Indeed, it was a great pleasure to have you stay at the Havannah and endorse our services.

Thank you very much for recognizing our team, and it is a great pleasure to learn that our staff made a lasting impression with their dedication and warmth. We're delighted that our commitment to excellent service shone through during your stay. We have to agree that the Havannah is a tranquil, idyllic paradise. It is also gratifying to learn that all aspects of our guest experience have made their mark.

We hope to be able to welcome you back soon.

Warm regards,
Parimalan Kandaraj
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2024

This resort has to be the best one on earth. The staff are amazing, every single one of them. The food out of this world. The accommodation excellent. There isn't one thing we could say even half negative about this place. Do yourself a favour and go

Room tip: Visit The Havannah Vanuatu you won't be disappointed
Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 715eduj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Parimalan Kandaraj, General Manager at The Havannah Vanuatu, responded to this reviewResponded 22 July 2024

Dear valued guest,

We are grateful that you took the time out to leave us a review and recommend the Havannah.
We're honored to have been a part of your birthday celebration and thrilled to hear our staff's efforts made your stay special and memorable.

The Havannah is unique, and it aims to provide a truly exceptional experience. We are thrilled that we were able to exceed your expectations.

Your recognition of our team always encourages us to continuously improve and maintain the high standards you've come to expect, and we will convey your feedback.

We hope to be able to welcome you back soon.

Warm regards,
Parimalan Kandaraj
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2024 via mobile

Absolutely one of the best resorts ever stayed at. Our lagoon pool villa was exceptional - large and with heaps of amenities - access to pool from our room with outdoor day beds and loungers.
The hotel complex was prestige and immaculate.
The staff friendly, helpful, charming, nothing was too much trouble - made our stay perfect.
And to cap it all the restaurant food was exemplary… a new menu every day for lunch and dinner with wide selection of choices and just so much food
Thank you to everyone at The Havannah. We had such an awesome time and will be back

Room tip: Book a lagoon pool villa so worth it
Date of stay: June 2024
Trip type: Travelled as a couple
Thank Janine P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Parimalan Kandaraj, General Manager at The Havannah Vanuatu, responded to this reviewResponded 7 July 2024

Dear Janine,

We thank you very much for taking the time to leave us a 5-star review. Indeed, it was a great pleasure to have you stay at the Havannah and endorse our services.

We are elated to note that the very essence of our property has resonated well with you. We have to agree that the Havannah is a serene, idyllic, and unique paradise. We are pleased to note that all aspects of our guest experience have made their mark. It is truly encouraging for me and my team to receive such positive feedback from our guests.

It would be our pleasure to have you back with us for another memorable experience.

Warm regards,

Parimalan Kandaraj

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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