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Belinda M
Sydney, Australia

Stranded in paradise

4.0 of 5 bubblesReviewed 4 weeks ago
We travelled to The Havannah to celebrate our wedding anniversary. It is a beautiful, adults only resort. It is small and so it is quiet, peaceful and relaxing. We got to know the staff and they took care to remember who we were and our preferences. There are many resorts with excellent facilities and beautiful grounds, but their size often precludes the personal and friendly service that we experienced at The Havannah. Everywhere is spotless, the gardens and beach are well maintained and the views from the restaurant are unbeatable. We enjoyed the pool, beach and activities such as the catamarans, kayaks, SUPs, snorkelling, sunset and day cruises, cultural performances as well as a couple island tours, which The Havannah organised for us. We saw coral, many types of fish, even dolphins, turtles and dugongs all just off the beach, which was very special. There were a couple 'hiccups' during our stay. We were treated with kindness and courtesy by Raj and the managers, who looked after and helped us. Our flight home was cancelled so we were stranded in paradise for an extra 4 days at The Havannah and we cannot imagine a better place to be stranded. Thank you very much to Raj and his outstanding team for all your care. You are what makes the difference.
Date of stay: May 2024
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Parimalan Kandaraj, General Manager at The Havannah Vanuatu, responded to this review
Responded 4 weeks ago
Dear valued guest,

We thank you very much for taking the time to leave us a review. Indeed, it was a great pleasure to have you stay with us and endorse our services.

We're honored to have been a part of your celebration and thrilled to hear that our team's efforts made your stay special and memorable. As we strive to provide great service in every aspect, your kind words help the Havannah team focus on what matters most to our esteemed guests.

Thank you very much for recognizing our team, and we will share your feedback.

We look forward to welcoming you soon for another memorable experience.

Warm regards,
Parimalan Kandaraj
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 20 April 2024

This was a much-anticipated trip for a 30th wedding anniversary, and The Havannah did not disappoint. From the moment we were met at Port Vila airport off a 2 am flight, we were welcomed and taken good care of. All staff, in every part of the resort, were warm and friendly. Our Villa was superb, the other facilities exceptional and choice of activities plentiful. All our meals were amazing and we could not have wanted for anything more. This truly was a dream vacation and a perfect place to celebrate a milestone for us. Thank you Raj and all the staff.

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Ceibos
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Parimalan Kandaraj, General Manager at The Havannah Vanuatu, responded to this reviewResponded 21 April 2024

Dear valued guest,

Thank you very much for sharing your extremely encouraging sentiments and thoughts with us based on your recent stay at The Havannah. 

We are so delighted that you have chosen The Havannah to celebrate your 30th wedding anniversary! It’s an honor to be a part of this important day, and we are thrilled to hear that we were able to exceed your expectations.

We wish you many more years of happiness.

It would be our pleasure to have you back with us for another memorable experience.

Warm regards, 
Parimalan Kandaraj
General Manager

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Reviewed 17 April 2024 via mobile

We didn’t want to leave after 6 days! Amazing all inclusive food and Beautiful service.

Big thanks to Raj and Selene with their Super Staff namely Annie, John, Marilyn, Melody, Marco, Loma…and many more!

Our expectations were exceeded. Thank you for making this one of our most memorable trips as a couple.

Will certainly be back soon!

Room tip: Come ready to relax and be spoilt. Do visit the village nearby and try Kava. You won’t regret it.
Date of stay: April 2024
Trip type: Travelled as a couple
Thank coachmelleow
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Parimalan Kandaraj, General Manager at The Havannah Vanuatu, responded to this reviewResponded 18 April 2024

Dear valued guest,

We thank you very much for taking the time to leave us a review. As we aim to provide unique experiences for our guests, it is always gratifying to receive such wonderful comments. Indeed, the Havannah team is thrilled to hear your kind words. It’s truly our pleasure to have you stay with us and endorse our services.

Thank you very much for recognizing our team, and we will share your feedback.

We look forward to welcoming you soon for another memorable experience.

Warm regards, 

Parimalan Kandaraj

General Manager 

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2024

A beautiful resort, what makes it so special are the staff. They are so genuine and really look after their guests. Every single person we had dealings with was lovely. We had garden villa 3. It was beautiful - immaculately clean, air conditioning for comfort, and an outside day bed and chairs with a separate pavilion with a table and chairs. It was very hot when we were there so we didn't sit outside too often but when we did we enjoyed it. We spent as much time as we could swimming and relaxing. On the rainy days we chilled. watched movies and read books. There is a lovely restaurant where delicious meals were served three times a day. You could have also gone to afternoon tea but we never made it as we were always feeling full from our lunch. We used the complementary catamaran, did a beach picnic, a sunset cruise, enjoyed entertainment on various nights, a singer, fire show with two complimentary drinks and snacks, and a village show, all of which we enjoyed thoroughly. We saw a Dugong, and snorkelled the waters at the front of the hotel. We also enjoyed the pool. We had an excellent couples massage as well. The only reason I am not giving this resort a 5/5 is it is a long way from Port Vila (about 40 mins each way) and the road is shocking. Full of potholes. Drink prices are much the same as Australian prices in a resort so a tad on the expensive side. A tip would be go back to Port Vila on the free shuttle on Day 2 of your holiday, go to the Vila Bottle Shop and buy some beers and wine for your room fridge and enjoy some drinks in your villa so you reduce your costs that way. On that same visit (as you would only want to go once on your holiday) pick up your duty free shopping - there are many duty free shops in town - the goods are collected at the airport, near Gate 1 as you clear customs and then you take them onboard your flight home. One final tip: take your reef walkers for the beach. It is crushed coral so it can be a little hard on soft feet.

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank DarTravelbug
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Parimalan Kandaraj, General Manager at The Havannah Vanuatu, responded to this reviewResponded 24 March 2024

Dear valued guest,


Thank you very much for sharing your sincere thoughts with us, and we are glad that you have endorsed The Havannah.

We are pleased to read that your overall stay with us was satisfactory. Your recognition of our team encourages us to continuously improve and maintain the high standards you've come to expect, and we will convey your feedback to our team members.

The highlighted areas of concern will be looked into as we endeavor to enhance our guest experience with each and every stay. Although we do not have much control over the external factors, we have raised our concern with the relevant authorities, which hopefully will be dealt with promptly.

We hope to be able to welcome you back soon for another memorable experience.

Warm regards,
Parimalan Kandaraj
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2024 via mobile

If there was ever a paradise on earth then this surely has to be it. The resort is absolutely stunning from its location right on the edge of an aquamarine ocean to the whole ambiance, professional service and friendlyness of every single member of staff. From the minute we stepped off the plane at Port Vila to be greeted with cold towels and water in a luxury air conditioned vehicle by our friendly driver. Our villa was spotless and included every amenity we could wish for - our private infinity pool and cabana complete with day bed. We stayed 11 nights and not once were we presented with the same menu for lunch or dinner. The meals were second to none and we would consider the restaurant to be fine dining complete with white table cloths and superb service with entertainment most nights. We cannot fault this resort and will certainly recommend it and hopefully return one day.

Room tip: Ocean front Villa 14 was great
Date of stay: March 2024
Trip type: Travelled with family
1  Thank Travelbud9330
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Parimalan Kandaraj, General Manager at The Havannah Vanuatu, responded to this reviewResponded 16 March 2024

Dear valued guest,

“Heaven on Earth: If there was ever a paradise on earth, then this surely has to be it." That is such a great way to start our day ahead.
We thank you very much for taking the time to leave us a review. Indeed, it was a great pleasure to have you stay with us and endorse our services. The Havannah is unique, and it aims to provide a truly exceptional experience. We are thrilled that we were able to exceed your expectations.

We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable.”

We hope to be able to welcome you back soon.

Warm regards,
Parimalan Kandaraj
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 January 2024

The Havannah was something my wife and I had planned for sometime, so expectation was high. We arrived just before New Years and were greeted by the staff at the airport Nelson or Steve will be wearing their helmets to greet you off the plane and drive you back to Havannah.
We were met on arrival to Havannah by John and Marilyne and Winnie with a beautiful song before being whisked away to the restaurant for a welcome drink. Got the details finalised for our stay (standard practice) and was shown to our room by John.
We chose to go with the Waterfront Villa with it's own plunge pool and were surprisingly close to the restaurant. The room appointments were fantastic and the room was very clean and well maintained. Wifi in the room was just like home and the turndown service from Saima was immaculate, she made it look like day 1 everyday.
We had a few requests during our stay and nothing was too much trouble for the staff including Ron aka James or Scott depending on the day....lol. Helen and Melanie in the restaurant were outstanding, always greeting you with a warm smile and a bread basket....lol.
The food was amazing and plentiful, the chef takes his role incredibly seriously and is a blessing unto The Havannah. The al a carte menu did provide quite a few options although some more basics would have been nice....I write from a steak and chips perspective and in no way detracting from the quality and variety of foods on offer.
The weather held out for us for the most part which fortune was on our side given that the time of our stay was in there tropical storm season.
The staff were all so friendly and I recommend the Havannah for any couples wishing for some long earnt peace and quiet.

A big thank you to Chris at reservations for making our perfect holiday come together.

Raj thanked us for our stay and I did suggest we would be back....

We have now booked for July 2024 return !!!!

Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank BrisvegasPilgrims
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Parimalan Kandaraj, General Manager at The Havannah Vanuatu, responded to this reviewResponded 12 January 2024

Dear Valued Guest,

We thank you for sharing your amazing experience with us and recommending the Havannah. We’re thrilled to hear about your next visit and very glad as you have enjoyed your stay and found our team to be professional, caring and every essence of our property has resonated well with you. We have to agree that The Havannah is a tranquil, unique and idyllic paradise. Indeed, it’s a pleasure to note that all aspects of our guest experience have made their mark. Thank you so much for your recognition of our staff, and we will convey your feedback to our team members.

The mentioned areas of concern will be looked into as we endeavor to enhance our guest experience with each and every stay.

We do try hard to make our guests feel at home and well taken care of, so it is very rewarding to know how much our guests enjoy themselves.

We look forward to welcoming you soon for another memorable experience.

Warm regards,
Parimalan Kandaraj
General Manager

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