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Alexis C

Fabulous couples resort

5.0 of 5 bubblesReviewed 15 Dec 2023via mobile
We have not long returned from a fabulous six night stay at the Havannah. The resort is well located, in a quiet area with a stunning beachfront location. We had a great time snorkeling straight off the beach with turtles, coral and thousands of tropical fish. The reviews about the high level service at the Havannah did not unrealistically raise our expectations, we were extremely well looked after by the whole team. We can't name everyone but would like to especially thank John, Ronald, Winnie, Anita, Lilly, Joseph, Cedrack, Marilynne, Helen, Brian, Maxwell, Raj and Anne. The meals were all delicious, entertainment on two of the nights we stayed was enjoyable. We did the harbour cruise with Brian and enjoyed snorkeling in two locations around Lelepa Island. Overall a fabulous resort, would love to return and definitely recommend.


Date of stay: December 2023
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Parimalan Kandaraj, General Manager at The Havannah Vanuatu, responded to this review
Responded 18 Dec 2023
Dear Valued guest,

We are grateful that you took the time out to leave us a review and recommend the Havannah. We are delighted to read that you have enjoyed your time with us, and thank you so much for praising our incredible staff. Your recognition encourages us to continuously improve and maintain the high standards you've come to expect, and we will convey your feedback to our team members.

We eagerly await to welcome you back for another memorable experience.

Warm regards,

Parimalan Kandaraj

General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 19 November 2023

Such a special place! We stayed for 7 nights at the resort in a pool view villa. Whilst the accommodation, food, views and food were amazing the real highlight was the staff. They were friendly, professional, attentive accommodating with a little fun as well. We did a few walks to the village as well as a round island tour and private picnic. Thankyou Havanna we could not wished for anything more ! :)

Room tip: Don't miss the cultural show and fire show
Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Mitzi D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Parimalan Kandaraj, General Manager at The Havannah Vanuatu, responded to this reviewResponded 20 November 2023

Dear Valued Guest,

Thank you very much for sharing your sincere thoughts with us and we are glad that you have endorsed our resort. It is truly encouraging for me and my team to receive such positive feedback from our guests. Also, thank you so much for praising our team as your recognition encourages us to continuously improve and maintain the high standards you've come to expect.
We will convey your feedback to our team members.

We eagerly await to welcome you back to the Havannah for another memorable experience.


Warm regards,
Parimalan Kandaraj
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2023

The whole place was amazing, the service, the resort, the people, would definitely recommend this place. Vanuatu is a beautiful place in total but this resort was 5 stars in every aspect John and Teena Kelly

Date of stay: October 2023
Trip type: Travelled as a couple
1  Thank John K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Parimalan Kandaraj, General Manager at The Havannah Vanuatu, responded to this reviewResponded 20 November 2023

Dear John and Teena,

We thank you very much for taking the time to leave us a 5-star review, and recommending the Havannah. We are thrilled to read about the experience you had and your recognition encourages us to continuously improve and maintain the high standards you've come to expect.

We hope to be able to welcome you back very soon.


Warm regards,
Parimalan Kandaraj
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2023 via mobile

Top class resort - outstanding room (waterfront vila), stunning location with great snorkelling over beautiful reef and turtles in abundance. Food is amazing with top quality chef producing consistently outstanding meals.
The staff are consistently warm and inviting delivering the real Vanuatu hospitality.
As a honeymoon destination - absolutely outstanding.

Room tip: Air Vanuatu can be problematic in reliability - use another airline if available
Date of stay: November 2023
Trip type: Travelled as a couple
Thank Mathew S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Parimalan Kandaraj, General Manager at The Havannah Vanuatu, responded to this reviewResponded 15 November 2023

Dear Mathew,

We thank you very much for taking the time to leave us a 5-star review. We are delighted to read that you had enjoyed your time with us and thank you so much for praising our chef and staff. Your recognition encourages us to continuously improve and maintain the high standards you've come to expect, and we will convey your feedback to our team members’.

We eagerly await to welcome you back to the Havannah for another memorable experience.

Warm regards,
Parimalan Kandaraj
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2023

Resort itself - quiet and relaxing. Staff were all lovely and accommodating. You could ask for anything and they would oblige. Gardens are very well maintained.
Dining - meals are all included. Breakfast menu doesn't change but there are lots of options in both the light and hot options plus a basket of baked goods, juice, coffee/tea (flat whites are lovely and strong - don't need an extra shot). Fresh local grapefruit juice (pamplemousse) was the best. Lunch is 3 courses, dinner is 4. Luckily, the portions are in line with what you'd expect for a 5 star establishment. Pretty much everything was fresh and handmade. There's also afternoon tea available but the only time we needed that was when we skipped lunch one day. Restaurant is open to the beautiful views and it's sit where you want unless a table is reserved. If you want to reserve the jetty dining table for a specific occasion, suggest you request it via email before you arrive. Some of the table reservations in the main part of the restaurant were getting a bit silly when we left. We had the beach dining experience as part of our romance package - it was nice but I wouldn't bother again. Was very sandy. We had the chef come to cook on our bbq at our villa for us one evening - was great but a lot of food after eating small portions for a few days. All the food was delicious. Service was normally good but after the fireshow it was hit and miss as everyone came to the restaurant at the same time and it was a bit chaotic as to who had their order taken or not.
Villa - we had villa 19 with the pool and daybed and outside bath. It was a bit further away from the main building so lovely and quiet. Tea and coffee making and a fridge. Coffee pod machine is a capino not Nespresso and no milk frother but still ok for a first coffee of the day. Bed was a bit hard for our personal preference but depends what you like. Housekeeping was very thorough every morning and turndown service was every night as well.
General - we didn't take all the excursions on offer but had an incredibly relaxing time and ate beautiful fresh food every day. Recommend taking your own reef shoes and snorkelling equipment if you are particular. They do have some there to borrow - and they are perfectly fine - but mask didn't quite fit me and constantly had water dribbling in - still able to snorkel and see the fish, just annoying. Download your spotify songs before you go and you can Bluetooth them to the Bose sound system.
No salty snacks available (peanuts/crisps) for when you get cravings late afternoon - we bought some at the supermarket in Port Vila. Others bought cartons of Tusker as well and kept them in their room.
Overall - worth every cent - beautiful people, place, food, villa, gardens.

Date of stay: October 2023
Trip type: Travelled as a couple
1  Thank Baby B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Parimalan Kandaraj, General Manager at The Havannah Vanuatu, responded to this reviewResponded 8 November 2023

Dear Valued Guest,

Thank you very much for sharing your sincere thoughts with us and we are glad that you have endorsed our hotel.

We are pleased to read that your overall stay with us was satisfactory, and the highlighted areas of concern will be looked into as we endeavour to enhance our guest experience with each and every stay.

We eagerly await to welcome you back to the Havannah for another memorable experience.

Warm regards,
Parimalan Kandaraj
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2023 via mobile

We've just had 4 nights, and it wasn't long enough. We were in a garden room, and they're very private with an undercover daybed outside as well as a cabana with 2 comfortable chairs and a table. If it's hot in the cabana, just turn the fan on, and if you don't want to be in the sun too much, these rooms will suit you. They are set behind ocean view rooms, so we did find the sea breeze didn't often reach them, but the rooms have aircon, fans, and are stunningly beautiful.
Twin vanities, king bed, they had everything you'd need for a comfortable stay and are very close to the dining area.

The staff are amazing, friendly but reserved, and our names were remembered immediately.

I suggest booking your water activities upon arrival, as the seas and winds are changeable. We did the complimentary evening sunset cruise the day we arrived, (similar to the harbour cruise without the snorkelling), then I did the harbour cruise the next day.

Please note, the harbour cruise is a fabulous snorkelling cruise, not necessarily a sightseeing cruise. They take a kayak and SUP, but I didn't use them as I was in the water. An absolute bargain at 3,500 VUV, ($46 AUD) so I did it twice as the snorkelling was amazing. Zadrack, the skipper, took me to 3 different places to snorkel, with basically no time limit! The snorkelling across at the picnic beach area (Momo Island I think) is just as amazing.

The snorkelling in front of the resort's activity hut is only ok, so go on the tours and you'll be glad you did.

If the weather is windy, you'll have to postpone, so book when you arrive.

The island shows on Monday and Wednesdays are both excellent, so plan your dates to include these. This quiet, adults only resort is expensive but worth it for the experience. It's one of the best holidays we've had.

Book a table for dinner under the tree, or whichever table you wish.

We requested an afternoon transfer to our transit motel, so we checked out at 11am, and were able to enjoy a delicious complimentary lunch before leaving at 1pm.

We'd love to go back.....

Date of stay: October 2023
Trip type: Travelled as a couple
Thank Abbykat
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Parimalan Kandaraj, General Manager at The Havannah Vanuatu, responded to this reviewResponded 21 October 2023

Dear Valued Guest,

We are grateful that you took the time out to leave us a review and recommend the Havannah. Me and my team are thrilled to note that every essence of our property has resonated well with you. We have to agree that The Havannah is a tranquil, idyllic and unique paradise. Indeed, it’s a pleasure to note that all aspects of our guest experience have made their mark.

Thank you so much for your recognition of our staff and we will convey your feedback especially to Zedrack and our team members. We do try hard to make our guests feel at home and well taken care of, so it is very rewarding to know how much our guests enjoy themselves.


We hope to be able to welcome you back very soon.


Warm regards,

Parimalan Kandaraj

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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