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Vanda B
Perth, Australia

Memorable - relaxing.

4.0 of 5 bubblesReviewed 2 June 2024
Ramada is a gorgeous resort, the rooms are fabulous and the beds are comfy. Shower is generous and the Lagoon rooms have a wonderful view of the pool and restaurant. Unfortunately, we chose a very wet week in Vanuatu which dampened the trip a little but can't fault the resort and the closing down of Air Vanuatu made it very quiet. The people are lovely - you just have to get used to the slow pace of the staff particularly in the restaurant. The slow pace in Vanuatu is prevalent and no-one hurries so just a case of getting used to it. Sometimes you have to ask twice and memory not the best, but it's their way of life.
The resort is a few kms out of town so either need to get a B van for 150 vat or taxi for 1000 vat. Walk is okay as long as not been raining - dodging potholes and slush. There's a cute buggy to take you from the rooms to reception however some of the lower lagoon villas have slopes which are not great for bad backs.
All in all, a great visit which would have been enhanced by more visitors, presumably reduced because of Air Vanaatu's unfortunate demise.
Ben, the GM, is Australian and is very engaging, even driving us to the airport. He has obviously adapted to the slower pace.
Date of stay: May 2024
Trip type: Travelled with friends
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
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Hotel General Manager, General Manager at Ramada Resort by Wyndham Port Vila, responded to this review
Responded 3 weeks ago
Dear 43Vandab,
Thank you for choosing to stay with us and entrusting us with your valuable holiday time! We absolutely loved hosting you despite the wet weather!
The Pacific runs on its own lovely pace. It was fabulous to have the time to chat while driving you to the airport and hope to welcome you back.
Kind regards
ben
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 30 May 2024

Spent one-week with my brother at the Ramada Inn, the rooms were clean and tidy, meals excellent and the staff incredibly warm and friendly, would recommend it to any future visitors to Port Vila.

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Tom T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel General Manager, General Manager at Ramada Resort by Wyndham Port Vila, responded to this reviewResponded 3 weeks ago

Dear Tom T,

We absolutely loved hosting you and the family. We are thrilled you had such a great experience with us. Our new restaurant is getting some great feedback, which is great to read you had a similar experience. Thank you for giving us the opportunity to celebrate with the team their warmth and hospitality.
Lukim Yu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 May 2024

The resort is amazaing , great views from the room and also the food is outstanding.
We enjoyed everything the hotel had to offer.
Staff are friendly and well organised.

Date of stay: May 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Brett C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel General Manager, General Manager at Ramada Resort by Wyndham Port Vila, responded to this reviewResponded 7 May 2024

Dear brettc285,
Wow we are thrilled to read that you had such a great stay with us. thank you for taking the time to write of your experience with us and giving me the opportunity to celebrate this with the team.
We hope to get the opportunity to welcome you back to the resort.
Lukim yu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2024 via mobile

Room was excellent except for faulty refridgerator (replaced - needed a reminder after 3 days) and very poor TV reception. (could not be improved when attempted) A few minor cleaning details notified to hotel.
The grounds need much more maintenance - a thorough heavy duty clean to outside surfaces and especially vertical ones (driveway walls and steps to beach). Gutters are full of debris and plants are growing from some. Leaf litter on roofs visible from path to lift. Lift needs a thorough clean. Restaurant roof badly in need of new ‘thatching? Possibly due to 2023 cyclones?
The food was good with the exception of a couple of seafood meals served cold and one steak tough and overcooked slightly.
Service was great, especially at the restaurant and bar.
The reception/lobby furniture fabric is stained.
The pool deck chair cushions are dirty.
There was rust on the metal brackets etc on the screens between unit balconies.
There were two light fittings on the balcony outside the lift on level 2 with globes not working.

We enjoyed the location and the room and hospitality but all the above disqualifies the resort from being 4 Stars and certainly not the Luxury Escape which we booked.

Date of stay: May 2024
Trip type: Travelled as a couple
Thank dauvik
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel General Manager, General Manager at Ramada Resort by Wyndham Port Vila, responded to this reviewResponded 7 May 2024

Dear Dauvik,
Thank you for taking the time to write of your experience with us. Unfortunately, in the tropics we are at the mercy of the weather which can be extreme at times, from cyclones to rain, including significant down pours. The culmination of which has slowed our ability to paint and work on the exterior of the buildings, as well as the roof guttering. Thankfully we are headed into the dry season and our maintenance team are ready. They haven't been sitting around however and worked diligently on the rooms to ensure they are as you say in excellent conditions.
regards the team at Ramada

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Reviewed 1 May 2024

Spent a week for a work meeting at Ramada, room was spacious and clean also self contained, got everything i need. Awesome view and very calm and peaceful. Highly recommended this Hotel and its great hospitality. Location is good, near airport and shopping center.

Date of stay: April 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Lesieli Pofaiva... F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel General Manager, General Manager at Ramada Resort by Wyndham Port Vila, responded to this reviewResponded 7 May 2024

Dear Lesieli Pofaiva,
Thank you for choosing to stay with us and taking the time to write such an amazing review of your time with us. The team and I are thrilled. Thank you for giving us the opportunity to celebrate this with the team!
We hope to welcome you back in the future, with even more improvements to make the next stay even better.
Lukim Yu

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Reviewed 18 March 2024

Very nice hotel with nice clean rooms and friendly attentive staff but the food in the restaurant is of a very poor standard. It is located with nice views of the lagoon but is quite a long walk from the centre of Port Vila.

Date of stay: March 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Steve B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel General Manager, General Manager at Ramada Resort by Wyndham Port Vila, responded to this reviewResponded 19 March 2024

Dear Steve B,
Thank you for choosing to stay with us and taking the time to write of your experience with us. We are thrilled you enjoyed the rooms and found the team to be attentive. I am sorry you didn't experience the level of quality in our restaurant. I can be contacted on gm@ramadaresort.com.vu I would love to hear more and how we can improve. The team have been working in hard circumstances as we refurbish the kitchen, including epoxy flooring and new fridges to ensure the highest of hygiene and ultimately tasty foods. Also excitingly, we are weeks away from finalizing the launch of the new Argentine grill, which was custom built for the resort and will see all that beautiful Vanuatu Produce cooked over an open fire.
Lukim Yu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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