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Steve
Australia

Very nice hotel, very poor restaurant.

4.0 of 5 bubblesReviewed 17 Mar 2024
Very nice hotel with nice clean rooms and friendly attentive staff but the food in the restaurant is of a very poor standard. It is located with nice views of the lagoon but is quite a long walk from the centre of Port Vila.
Date of stay: March 2024
3.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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Hotel General Manager, General Manager at Ramada Resort by Wyndham Port Vila, responded to this review
Responded 18 Mar 2024
Dear Steve B,
Thank you for choosing to stay with us and taking the time to write of your experience with us. We are thrilled you enjoyed the rooms and found the team to be attentive. I am sorry you didn't experience the level of quality in our restaurant. I can be contacted on gm@ramadaresort.com.vu I would love to hear more and how we can improve. The team have been working in hard circumstances as we refurbish the kitchen, including epoxy flooring and new fridges to ensure the highest of hygiene and ultimately tasty foods. Also excitingly, we are weeks away from finalizing the launch of the new Argentine grill, which was custom built for the resort and will see all that beautiful Vanuatu Produce cooked over an open fire.
Lukim Yu
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 15 March 2024

The staff at the Ramada are extremely friendly, supportive and generous with their service and smiles.
Ben (General Manager) overheard my husband and I on the phone when our flight was cancelled. Ben stepped in and gave my husband and I extremely helpful advice on what we could do regarding our situation.
The rooms are extremely comfortable and well maintained.
Staff definitely add to making the Ramada an enjoyable place to stay.

Date of stay: March 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank liz06061968
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel General Manager, General Manager at Ramada Resort by Wyndham Port Vila, responded to this reviewResponded 16 March 2024

Dear liz06061968,
Thank you for taking the time to write of our amazing team here! It gives me a great opportunity to celebrate this with them. I am pleased to hear the flight did take off (despite the detour).

We hope to welcome you back
Lukim Yu

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Reviewed 12 March 2024

Had an unscheduled stay for 2 nights due to flight cancellation. Resort is on the lagoon which is pretty enough but quite a way from town. Food options limited, especially breakfast. Given a choice of 1 thing (full breakfast) which was cold when served. Cold poached eggs is a new experience for me. Reception is quite bland, and you need a golf cart lift to get to the rooms. The rooms are clean and comfortable but the resort is getting tired and has a number of maintenance issues. I expected better from Ramada.

On the other hand, the staff were all friendly and helpful.

Date of stay: March 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank HulaKiwi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel General Manager, General Manager at Ramada Resort by Wyndham Port Vila, responded to this reviewResponded 16 March 2024

Dear HulaKiwi,
We are sorry to hear you did not enjoy the breakfast, we have had to remove the breakfast buffet currently, with so many cancellations and being the quiet season, the buffet meant we were throwing more food out than consumed. I will discuss with our chef as it should all be cooked fresh to order, and can order as much as you want (like a personalized buffet).
We are taking the low season opportunity to do a lot of painting and fixing around the resort which may make it look a little tired, but quite the opposite, we have completely closed and now reopened 3 of our 5 buildings with new paint and all the little things fixed in preparation for our guests. Our kitchen has had a complete make over to ensure the highest standards of hygiene and taste. We have installed a new custom made Argentine grill to cook local produce over a wood fire, imparting that lovely smoked flavour, we cant wait to finally unveil it!
Again we are sorry that your wasn't an amazing experience despite our best efforts, please feel free to contact me on gm@ramadaresort.com.vu to discuss further.
Kind regards
Ben Smith

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Reviewed 4 March 2024

We have just spent 7 nights at the Ramada. Positives - extra comfy king size bed. Cold A/c and overall, a well equipped studio apartment. Restaurant is really good with a lot of variety and reasonably priced menu. Swimming pools for adults and kids are fantastic as is Bob, the pool attendant. Buggy delivery to our room
(311) was appreciated as the complex is build over several levels. It is a reasonable 1000 V. fare from the town or about 2000 V. to the airport. Staff are very friendly throughout the Ramada. Not a criticism but we would have appreciated a bit of resort and city information in our room. We were told that some guests had QR codes but not ours.

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank JennandMalcolm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel General Manager, General Manager at Ramada Resort by Wyndham Port Vila, responded to this reviewResponded 16 March 2024

Dear JennandMalcom,
Thank you so much for taking the time to write of your experience with us. we are absolutely thrilled you had such a great stay! Bob is fantastic and thank you for the mention so that i may celebrate this with him. I am sorry you missed the welcome letter with the QR code for information. I am pleased to say just this morning we received our updated in room compendiums that we are in the process of putting into rooms.
We hope to welcome you back
Lukim YU

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Reviewed 2 March 2024

The Ramada is a little out of town and a bus (vut150) or taxi (vut700) is needed each way. The staff are magnificent, prompt, the food is good (try the gnocchi) and even sang happy birthday to my wife. Rooms overlook the lagoon but it's not for swimming so stick to the pool.

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Ken P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel General Manager, General Manager at Ramada Resort by Wyndham Port Vila, responded to this reviewResponded 4 March 2024

Dear LongXuyen,
Thank you for taking the time to write of your experience with us. the team and I are absolutely thrilled you and your wife had a great time. I Hope the singing was in tune.
Lukim YU

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Reviewed 28 February 2024

Excellent place to stay if you are on business. Very comfortable newly furnished rooms with Kitchenette, excellent internet, good quiet aircon, very confortable bed, generous balcony with great views over Erakor and wonderful staff and service.

Date of stay: February 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank rhysg146
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel General Manager, General Manager at Ramada Resort by Wyndham Port Vila, responded to this reviewResponded 29 February 2024

Dear rhysg146,
thank you for taking the time to write of your experience with us. the team and i are thrilled to read you had an excellent stay with us. Thank you for giving me the opportunity to celebrate this with the team.
Myself and the team hope to welcome you back in the near future
Lukim Yu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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