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Bryan R
Richmond, Canada

A South Pacific Dream

5.0 of 5 bubblesReviewed 4 Aug 2024via mobile
We were here for 12 nights . It’s a journey from Canada but was so worth it .

We love the location and access to all the activities. The snorkelling 30 metres in front of the restaurant was terrific. We also enjoyed the snorkelling in front of the big island and chilling on the beach at Castaway.

The villas we had , 6 and 7 were huge and, spacious, comfortable with lovely views of the sea.

Now, the staff. I can’t say enough about all the staff being so friendly, helpful and caring . Melanie, Winnie, Natasha, Wendy, Joseph, Maki, Sharon and Valery in the restaurant. Glenda in the shop. Annie and Julia in the spa. The boat boys, Palu, Max, David and Mak. Our driver , Robert . The housekeeping staff. Wendy and Helen at reception. There are more but everyone was terrific.

Thanks also to the managers, Pascale and Chelsea and the owners, Tony and Louissa. We appreciate all your advice and assistance.

A very special place and hope we can return one day.
Date of stay: July 2024
Trip type: Travelled with friends
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Tony Pittar, Owner at Eratap Beach Resort, responded to this review
Responded 8 Aug 2024
Dear Bryan R,

Thank you all for making the long journey from Canada to Eratap. We loved having you at the Resort for your long stay and we really appreciated your positivity and upbeat nature.

So glad you enjoyed the spacious villas and variety of activities on offer…we are very lucky to have such good snorkeling close by.

Thanks also for mentioning the staff, they are such a key part of the resort and glad you got to enjoy their heartfelt hospitality.

Please do come back and visit us again one day, we would love to have you back at the resort.

Kind regards
Tony
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 9 July 2024 via mobile

Apart from the beautiful surrounds, comfortable villas and delicious food, the thing that makes staying at Eratrap Beach Resort most memorable is the staff. They are awesome. We had a lovely relaxing holiday here. We snorkeled, SUP’d, kayaked, surfed, played tennis and enjoyed the daily morning activities the resort put on. Will definitely return.

Date of stay: July 2024
Trip type: Travelled with family
Thank Honeysuckle123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tony Pittar, Owner at Eratap Beach Resort, responded to this reviewResponded 15 July 2024

Dear Honeysuckle123,

Thank you for taking the time to post this kind review and we are so pleased you enjoyed your stay at Eratap.

Great to hear you were able to partake in all those activities, there is certainly plenty of things to do here. Yes we too agree that our staff are just wonderful people, we are lucky to be able to work with such special people.

We look forward to welcoming you back again one day,

All the best
Tony

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Reviewed 24 June 2024

The resort is beautiful, the location is great.
Luisa and Toni are great hosts. The villas are beautiful and the food is top class. All our wishes were fulfilled. Special thanks to Pascalle who helped us organize the onward journey to Sando after Air Vanuatu went bankrupt. Air Taxi worked great.

Thank you for a wonderful vacation say Andrea and Volkmar from Germany

Room tip: A hotel that simply leaves nothing to be desired. Super privacy, great staff and excellent food
Date of stay: May 2024
  • Trip type: Travelled as a couple
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1  Thank Andrea S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tony Pittar, Owner at Eratap Beach Resort, responded to this reviewResponded 28 June 2024

Dear Andrea and Volkmar,
Thank you for posting this kind review and thank you for making the effort to come all the way from Germany!
We loved having you both here and are so glad you enjoyed yourselves after such a long journey.
Glad we were able to sort things out for you after the Air Vanuatu demise, it certainly took us by surprise but that’s the way things tend to roll here.
Hopefully you are able to make it back to this part of the world one day, we’d love to see you again
Kind regards
Tony

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Reviewed 16 June 2024

We have been to Eratap four times and it always lives up to our (high) expectations. This time we went to celebrate a significant birthday and invited some friends to come with us. They loved it as much as we do and raved about the resort location, the size and privacy of the villas, the range of activities, the fabulous food, and of course the warmth of the Eratap team. Special thanks to Pascale, chef Todd, Melanie, and Maki for making my birthday dinner so memorable. Eratap truly is a special place. All of our group are talking about when they are coming back and one couple have already booked for September!

Date of stay: June 2024
  • Trip type: Travelled with friends
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Thank smconsult
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tony Pittar, Owner at Eratap Beach Resort, responded to this reviewResponded 21 June 2024

Dear SuzieDamien,

Thank you for your very kind post and thank you for coming back to Eratap again and this time bringing your friends! It is always reassuring receiving a positive review from a multiple returnee, means we are keeping things on track. So glad you enjoyed your birthday dinner celebration and also the wonderful staff who work so hard to try and make things right for guests.
We look forward to welcoming you and any of your friends back again one day, thankfully flights are starting to get better.
Kind regards
Tony

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Reviewed 26 May 2024

the villas ain't cheap, but WOW ! Beautiful settings, well equiped, spacious, superb service, wonderful activities, great food, what else ? Even with pretty bad weather, it beats being stuck anywhere else on the island. Would I rather save a a few hundred dollars and get depressed elswhere ? Hum...No ! Better 4 days at Eratap than a full week elswhere,,,

Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank michaelw11850
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tony Pittar, Owner at Eratap Beach Resort, responded to this reviewResponded 18 June 2024

Dear Michael W,

Thank you for taking the time to post this review and we are so glad you enjoyed your stay at Eratap. Sorry to hear the weather didn’t cooperate, we did seem to have a pretty ordinary May weatherwise.

We are glad you enjoyed the space and facilities the resort offers, it certainly helps so much to have this when the weather misbehaves.

Hopefully you are able to come back again one day and hopefully we can turn on the sun so you can experience Eratap in all its glory.

Kind regards
Tony

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Reviewed 8 April 2024

Eratap was everything we wanted and probably exceeded our expectations, to be honest.

After a fairly harrowing and stressful six months, and before I dove into a new job, we wanted a short holiday where we could destress and relax, but somewhere where we could still have a variety of experiences. While doing my research, my criteria were: short direct flight from Brisbane to minimise travel time; relaxed luxury; great snorkelling straight off a beach; great food; other water sport options, options to experience a local culture (or not); and stand alone bures (fares/huts) on the beach. I didn’t want a big resort and I didn’t want to have to take a lift to a 3rd or 4th floor. I wanted to be able to walk out my door straight onto the beach. We had been to Castaway Island in Fiji before, and enjoyed that. We looked at the Cook Islands, Samoa, Tonga and Noumea. But Vanuatu came up trumps and there were actually a few options. The Havannah was another one that I looked long and hard at.

From the moment we cleared customs in Port Vila, everything was perfect. Team member Ciel picked us up at the airport and offered us cold bottles of water for the drive in a comfortable, air conditioned shuttle. When we pulled up at the resort, some 30 minutes later, manager Pascale came down the steps to greet us, whisked away our bags, ushered us to a comfy lounge and had a lovely fruit cocktail brought to us. She ran through all the details of the resort and our package and then walked us to our villa.

There are only 16 villas at Eratap, all right on either the ocean beach or fronting the stunning lagoon behind. There are 1 bedroom and 2 bedroom options. They are extremely spacious and well appointed in the South Pacific style, with palm frond thatch roofing, wooden louvres to allow through-breezes, outdoor (and indoor, if you prefer) showers. There is a good size living area in each villa and a large smart TV should you wish to watch (we didn’t turn it in all week).

All have sun loungers on a back deck area and then a separate thatched gazebo closer to the water, also equipped with sun lounges. Some also have private plunge pools.

The views are spectacular, making for a wonderful spot to watch the sun set over a couple of late afternoon drinks.

Each villa is very private and also has an expansive patch of green lawn.

The main restaurant and bar opens onto the ocean and features tables inside, on the deck or set up down on the sand if you wish, where you can ditch your shoes and have your toes in the sand.

There is a gorgeous central pool surrounded with a dozen or more sun loungers.

We had a blissful week, snorkelling every day - either out front of the restaurant, or off Castaway Island, a small uninhabited island the boat boys will drop you at (just at minute hop by boat). They will happily take you anywhere you want to go and wait for you to return. The coral and fish were amazing - heaps of variety, with our personal highlight being a school of around 20 clownfish darting in and out of their anemones. We kayaked three mornings on the lagoon, a beautiful experience just after sunrise when the reflections were at their best and no ripples disturbed the surface of the water. We got our steps up (and compensated for eating so much lovely food) with some brisk morning walks out to the turn off to the resort - around 6km there and back.

We enjoyed a trip to the local village of Eratap, escorted by team member Mac, who happens to be the eldest son of the village chief, lending the whole experience real authenticity and insights.

And we thoroughly enjoyed the organised fire dancing held on one night a week, which was heaps of fun and ended with all the guests invited down on the sand to participate.

Highlights were the picnics over on Castaway Island. Order it the night before and the team packs you an esky with fresh baguettes, chicken or ham, salad, fresh fruit salad, and drinks of your choice. You just rock up at the jetty and it is waiting for you and they drop you at the island for a couple of hours exclusive access. One side of the island is the aforementioned snorkelling spot, the other is the most spectacular white sand beach, with turquoise lapping water, perfect for swimming.

Also a highlight was the full body massage in the open sided day spa, fringed with gardens of hibiscus and frangipani.

But the biggest highlight was the amazing staff. All so friendly, welcoming, quick to share a laugh or to assist. Whether on the boats, in the day spa, doing housekeeping, or serving in the restaurant, they were all just brilliant. Most live in the nearby Eratap Village and the resort picks them up of a morning and ferries them to and from. After a week they are like family and it brings tears to your eyes to have to hug them and say goodbye. Special shoutout to Melanie, Mac, Joseph, Pascale and Sharon.

The food in the restaurant was excellent and if you are so inclined, they will deliver it to the poolside or to your villa as well. Nothing is ever too much trouble.

Tony (the owner) has done a wonderful job creating a little patch of paradise that honours and celebrates the traditions and culture of this beautiful island and its people.

if you are considering Eratap, go!!! You will not regret it.

Room tip: Take some duty free from Port Vila for after dinner drinks back at your villa. Make sure you take water/reef shoes as the coral is Sharp.
Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
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2  Thank freddy1966
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tony Pittar, Owner at Eratap Beach Resort, responded to this reviewResponded 12 April 2024

Dear Freddy1966

Wow! – thank you for taking the time out of your day to write this very kind review. You have written our next brochure for us!

We are so glad you enjoyed your stay at Eratap and that it was the medicine you needed before starting your next job.

We are certainly very lucky to be able to offer such a peaceful and relaxing environment that is so accessible. It is one of the beauties of Vanuatu being so undeveloped, you don’t have to travel far to find the real south pacific.

Thank you for mentioning all the highlights, we just feel so good when people are able to enjoy what we try to offer.

Hopefully you are able to come back to us again one day, our plan is to be here and continue doing what we do.

Kind regards
Tony

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