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Kelly M

Amazing, again!

5.0 of 5 bubblesReviewed 10 Mar 2024via mobile
This was our second visit to Eratap, the first one being 5 years ago. Not much has changed at the resort, thankfully! All staff, whether they are the management, front desk, restaurant staff, room attendees, day spa or gardeners are exceptionally friendly, they remember names and they genuinely are happy to chat! This really is one of the reasons people return to Eratap!
We kayaked most days, we snorkelled and we swam everyday, no need to leave the resort! Make the most of it and do their activities, you will only wish you were there doing it if you leave the resort to go elsewhere!
We had Villa 12, any villa is excellent! The weather was very good, albeit hot!
Every meal was excellent, beautiful fresh food, cooked/prepared so well!
Well done Tony and Louisa, your resort is amazing and the team of people you have are gold!
Date of stay: March 2024
Room Tip: Kayak to the Big Island and to Castaway, it is a great experience!
Trip type: Travelled as a couple
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Tony Pittar, Owner at Eratap Beach Resort, responded to this review
Responded 15 Mar 2024
Dear Kelly M,

Thank you for coming back to Eratap for a second time and for posting this lovely review.

We are always so pleased when guests return and continue to enjoy the resort. It means we are on the right track.

So glad you enjoyed all the staff, we really are blessed to have such a kind, thoughtful and dedicated team. They are genuinely proud of the product they have and try so hard to make people’s stay a pleasant one.

Glad you partook in all the many activities on offer at the Resort, I do feel the variety of activities available to guests is a key feature of Eratap.

Hopefully you are able to come back and visit us for a third time, we’ll do are best to keep it running as it is.

Kind regards
Tony

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 10 March 2024

We have just returned from our second 10-day holiday at Eratap Beach Resort.

Once again, we are in ore of what an amazing resort experience this is. You can’t help but relax the minute you take in the view at both the restaurant and from the rooms.

Top of our list of highlights is the snorkeling, both right off the beach and around the nearby islands (they even take you there on a small boat at no extra cost). We were thrilled to spot plenty of clownfish amidst the anemones, along with a diverse array of reef fish and vibrant coral.

The staff at the resort are simply priceless. They're genuinely lovely people. A huge shoutout to Maki & Melanie who took care of us in the restaurant, and Mary-Anne & Carolina who ensured our room was always pristine and adorned with beautiful flowers. These ladies truly went above and beyond to make our stay unforgettable.
We had a boat driver take us out twice daily to snorkel this trip. All were very helpful in highlighting the reefs we could explore and some information on the surrounding area.

If we weren’t relaxed before Annie & Juliette provided us our daily massages. We mostly had the heavenly massage which truly is heavenly. Even the massage oil used is divine, I especially loved the lavender while my husband the mango.
When we weren’t snorkeling or having massages, we were relaxing out the front of our bungalow enjoying the colours of the reef & the gentle sound of the waves.

The menu (which was different to the last visit) didn’t offer us much in terms of variety especially when we stayed 10 nights. We do have fairly simple tastes. That said, the chef was very accommodating in cooking us a range of non-menu combinations.

The WIFI was really good the first 50% of the stay but the second 50% we didn’t have access. We were assured this isn’t a common occurrence at this resort & had no issues with the last stay so think we were just unlucky.

The have some tours you can elect to pay for. This stay we did a day trip around the island. We did a snorkel at Top Rock which I highly recommend. This is an unbelievable destination where you snorkel beside a cliff front. The reef was exceptional, the water calm and beyond belief. The food was also really enjoyable.

We will definitely do this again when we return to Eratap.

The only negative about our trip was the return flight. I would advise anyone considering Vanuatu as a destination to look for an alternative airline to Air Vanuatu (unless they improve their fleet capacity). We had delays, changes and cancelations which creates stress that you don’t want when on holidays.

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank snorkelsouthpacific
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tony Pittar, Owner at Eratap Beach Resort, responded to this reviewResponded 16 March 2024

Dear Snorkelingduo,

Thank you for taking the time to write this kind review and we are so glad you enjoyed your stay at Eratap.

It is great you spent a lot of time snorkeling around the resort, there really are some fantastic reefs to swim over and so easily accessible. The complimentary boats are a great way to increase your snorkeling range and allows you to snorkel at any tide.

Sorry you had some problems with your internet. Normally we are able to offer very reliable internet as we are conscious of how important it is. One of our new Cat 6 underground cables went on the blink and had to be replaced unfortunately.

Yes Air Vanuatu have certainly been testing us all. Unfortunately the aviation world is still recovering from the covid years. With a global shortage of aircraft parts and reduced capacity of other airlines small airlines like Air Vanuatu are finding it hard to meet their schedules on a regular basis. We all hope things will change soon but are grateful for the support of Virgin Australia, Solomon Airways, Fiji Air, Air Nauru and Air Calin.

We look forward to welcoming you back to Eratap again one day and with any luck the conditions for snorkeling will be good again for you.

Kind regards
Tony

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2024

We recently enjoyed a week at Eratap Resort and cannot wait to go back. This resort is the best we have ever stayed at. The accommodation is gorgeous - right on beautiful white sand beach with perfect snorkelling right out the front of our bungalow. The food is gorgeous - every meal was spectacular. There is plenty to do at the resort. There is a gym and free yoga or exercise classes if you're feeling active. There are stand up paddle boards and kayaks available to explore the lagoon. There is a daily shuttle into town for those who want to venture out of the resort, but there is honestly no need to because there is so much to do at Eratap! The best part of this resort though is definitely the staff. They are incredible. So delightful and helpful and nothing is too much trouble. Every staff member was fantastic, but in particular a huge thank you to Robert, Natasha, Maki, Joseph and Wendy for making our holiday such a delightful and memorable experience. We can't wait to go back.

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank Rebecca M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tony Pittar, Owner at Eratap Beach Resort, responded to this reviewResponded 2 February 2024

Dear Rebecca M,

We are so pleased you enjoyed your time and Eratap and thank you so much for posting this wonderful review.

It makes all the hard work worthwhile knowing guests have had a really memorable experience.

Eratap is an amazing part of the world and it’s a pleasure to be able to share it with our guests.

We look forward to hopefully seeing you back here again one day

Kind regards
Tony

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Reviewed 15 January 2024

We spent 5 nights at another resort before arriving to Eratap. What a mistake! We should have spent all of our time at Eratap.

Eratap kindly picked us up from our first resort. We arrived to fresh fruit cocktails and a warm greeting from Pascalle, the resort manager.

Pascalle took us through all of the amenities (from private boats and drivers to get you to their two islands, to stand up paddle-boards and a fully equipped gym) and then off we went down the winding path to Villa 7.

The Villas are spacious, clean, and are on a generous plot of beachfront land. Ours had an indoor and outdoor shower, loads of space, deck and beachfront cabana.

A few of our highlights:
- Incredible personalised service. Our enjoyment was their priority and everyone knew who we were (we never had to give our room number at the restaurant for example, they just knew!)
- No need to sign receipts every time you order something - you are given a summary to review each morning at breakfast.
- Stunning & warm pool with good music, extra towels, and a phone to order food/drink.
- No upcharge for getting food/drinks delivered to your villa or the pool.
- Good snorkelling right out front.
- INCREDIBLE food. Seriously - YUM. There were some good vegetarian options and we were blown away by Pascalle proactively offering vegetarian substitutions and asking the chef to do vegetarian specials most nights.
- Beautiful grounds. The owners actually invest in maintaining the property to a high standard, which is not always the case with other resorts.
- Dinners on the sandy beach.

Pascalle / Louisa / Tony and all of their team run a slick operation. The grounds are stunning, but it's the service that makes it truly special.

It was great to finally stay here after years of visiting the restaurant, we will be back!

Date of stay: January 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank brendanh1111
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tony Pittar, Owner at Eratap Beach Resort, responded to this reviewResponded 20 January 2024

Dear Brendan H,

Thank you for choosing to come and stay at Eratap, we are so pleased you enjoyed your time here.

Thank you also for taking the time to post this very kind review and for highlighting some key features that we work hard to try and provide at the resort.

It’s always nice when guests are able to enjoy it all, please do come back and stay with us again sometime if you can.

All the best
Tony

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 December 2023 via mobile

A lovely boutique resort with wonderful staff / management / owners.

The staff are attentive (and will bend over backwards to help), yet are not in your face (or trying to upsell which we have experienced elsewhere).

The resort is on a beautiful part of Eratap. Good for swimming, fishing, snorkeling, surfing etc …..or relaxing.

Perfect for families with teenagers or couples.

This was our second stay and I’m sure we will be back.

Date of stay: December 2023
Trip type: Travelled with family
1  Thank Victoria I
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tony Pittar, Owner at Eratap Beach Resort, responded to this reviewResponded 18 December 2023

Dear Tara Ish,

Thank you for taking the time to post this kind review and we are so pleased you enjoyed both your stays at Eratap.

The staff certainly do try and make everyone’s holiday as pleasant as it can be, they are very proud of their resort and love having people coming from all around the world to enjoy it and their island home.

You are right, the resort is ideal for a range of people, we are lucky to be able to offer so many activities for guests.

We’d love to have you back a third time!

Best regards
Tony

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2023

My wife and I love this resort. The views from our Villa were amazing, the food was amazing and the staff were so lovely. They all spoiled me on my birthday with so many of them wishing me a happy birthday and then spoiling me with a special birthday dinner on the beach. I really appreciated all the staff that helped make this a very special birthday for me.If you want to have a memorable holiday in Vanuatu then choose Eratap Beach Resort. Taking a trip to Castaway Island is also a must. This island is so picturesque. I can’t fault anything with this resort. Well done to all staff and management in making this such a wonderful holiday.

Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Damien S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tony Pittar, Owner at Eratap Beach Resort, responded to this reviewResponded 22 November 2023

Dear Damien S,

Thank you for taking the time to post this very kind review.

We are all so glad you both enjoyed your stay at Eratap and that your birthday was a special one. They only happen once a year so got to make the most of it!

Glad you were looked after by the staff, they are certainly very proud of their resort and it’s a pleasure having them all on board.
We hope you’ll both come back and visit us again one day

Kind regards
Tony

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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