What a wonderful place to stay! Everyone from the owners to the boat operator made us feel like friends, not customers. We had 3 villas for our party of 6, and they are excellent and spacious – great for us all to play cards in one when it rained (see cyclone Lola below). A standout was the services provided as included. Our son and grandson were taken out by boat early several mornings to get the best waves to surf. All our snorkeling gear was provided, and we had great family bocce competitions.
Being taken to Castaway Island by boat for a private BBQ was very special. The Resort provided for everything, the boat driver set up the BBQ and lit the fire, then went off and stayed on the other side of the island, leaving us in privacy. When we finished he came back and cleaned up the BBQ. All we had to pay for was the food and drinks hamper.
Also great was the Tuesday night Fire Dance at dinner. Not a mock traditional affair, but a modern dance show that was very professional. The bar and restaurant staff were wonderfully happy – always with a smile – and nothing was too much trouble to them.
We had an unintended stay extension when Cyclone Lola closed Port Vila airport. The on-site manager, Pascalle, was wonderful. She found out before us that our flight was cancelled. She contacted us and told us not to worry – our stay would be extended at a reduced rate. She then monitored both Air Vanuatu and Port Vila airport websites and kept us fully up to date. She even gave us (without being asked) a confirming letter for our travel insurance. We could not have asked for more support.