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Reviewed 11 April 2012

We've just returned for a very relaxing 3 night stay at Eratap. From the start Eratap made an impression, from Steven who met us at the airport to Malani (sp?) at reception who took us straight to our rooms, welcome drinks in hand when she saw how tired we were.

The resort has it all - great snorkelling, private rooms, a pool (the beach isn't ideal for swimming so the pool is great to have), great food, a great open air spa and, most of all, wonderful people - Jenny, Aaron (?), Sharon, Yvonne at the restaurant, Annie at the spa, Drivers Steven and Robert, Pascale and Malani at reception, and these are just the names I remember! - everyone we encountered made our holiday wonderful without being too intrusive.

All the other reviewers have already mentioned the room, the food and the snorkelling but a couple of additional highlights for us were:
- taking the kayak out to one of the small islands, beautiful beach for swimming and snorkelling
- a great selection of DVDs which we did need as it rained quite a bit while we were there
- fire show was a great way to end our stay (not sure if it's a regular thing but they had that on a Tuesday night)
- good gear - snorkelling masks, fins and kayaks were all in great condition
- seafood chowder I had on the first night - just delicious! In fact, I'm surprised Eratap doesn't have a separate listing for their restaurant - they have some of the best food I've had in Vanuatu
- ipod dock in the villa

It was great that the resort had everything there, after having been to Santo and out and about every day while we were there, it was nice to just relax and not have to worry about any set plans for the day (apart from meal times and the spa booking!). They really do have it sorted and everything ran perfectly smoothly as far as we were concerned.

The only low point was having to leave so soon! We can't wait to come back and next time we'll make sure it's for much longer.

Room Tip: All the rooms, except for the honeymoon villas are beachfront so I don't think you could go wrong. We were in Villa 4 and it was a good location - right in the middle between the restaurant and the pool/spa area.
  • Stayed: April 2012, travelled as a couple
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3  Thank SamrNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 April 2012

This was our second stay at Eratap and we wondered if we would enjoy it as much the second time round. We are the sort of travellers that like variety and to try new places. But something about Eratap brought us back. We were not disappointed. Once again the service and experience was unsurpassable. I swore I wouldn't get upset again when I left, but alas it is impossible. The staff are just so great and really make the place. You just feel like you are part of the whole thing. Hard to explain. Anyway, we will be back again no doubt! Thanks Tony. Thanks Andre, Rose, Melanie, Mac and all the staff. Just a brilliant place to stay!
Simone, Richard & Charli

  • Stayed: April 2012
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2  Thank Simone G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2012

My husband and I spent a week at Eratap, it was amazing. I couldn't fault a thing! The accommodation was perfect, spacious villa, comfortable bed,and all mod cons if you felt the need for aircon/TV etc. The level of service was beyond reproach, all the staff were genuinely friendly and helpful, nothing was ever a problem. The food, wow! Great fresh ingredients prepared with skill and imagination produced fantastic plates which were a delight to both the eyes and palate. Snorkeling straight off the beach in front of the villa was a real treat, a never ending variety of sea creatures to amaze. Beautiful people, wonderful atmosphere, simply paradise!

Room Tip: We stayed in villa 6, it was perfect.
  • Stayed: March 2012, travelled as a couple
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5  Thank Numbawans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2012

We have just returned from an 8-day honeymoon at Eratap, and I am compelled to write about the experience immediately, in the hope that in doing so, I might prolong the feeling of bliss that enveloped us from our arrival to the moment we left...

Having chosen to go to Vanuatu simply because of the amazing reviews of this resort, it was with a little trepidation that we boarded our late evening flight from Sydney and made our way there. We were met by the smiling and delightful Robert with a minivan at Port Vila airport, and the transfer was smooth and easy (unlike the dirt road, but we were in capable hands!)

We had decided quite late to add another night to our stay, and thus arrive late Saturday instead of Sunday. With typical efficiency and simplicity, this request was accommodated and we were given a beautiful 3-bedroom villa for that night, to be transferred to the Honeymoon vill the next day. We awoke Sunday to perfect blue skies and a gorgeous beach, and wide smiles of welcome (real ones- not those stuck-on ones you get in so many such resorts) and breakfasted handsomely in the pretty restaurant on by the water.

Our transfer to the honeymoon villa (number 11) was handled with ease and we were delighted by the accommodation. The villas at Eratap are simply but beautifully built and furnished with authentic local materials. There is no glitz and glamour, but clean and simple lines with plenty of space. Each villa has an amazing beach-front location, and ours had a private slice of beach and a plunge-pool, together with an open pavilion for lazing or dining right at the water's edge.

The bed was very comfortable, and the bedroom airconditioned- a necessity in the warm and humid wet season. The unit was a little noisy in the bedroom, but very efficient, and could be switched off for quieter sleeping once the room was a comfortable temperature. The living areas are beautifully furnished and have TV and DVD facilities, along with a very amusing and entertaining gecko population who indulge in reptilian territorial disputes every evening!

The restaurant caters all day for lazy breakfasts, long lunches and languorous dinners by the beach. The food was very good- easily Sydney restaurant standard, and varied enough to make a week go by without culinary boredom. The breakfast is so generous that lunch can easily be bypassed in favour of an early cocktail and dinner when you feel like uncurling from the daybed long enough to saunter up there in Vanuatu time i.e. in a relaaaaxed manner...

The staff at Eratap are a big part of the experience- I have travelled all over the world, and can say I have never come across such genuinely pleasant and friendly people. I never felt in any way uncomfortable in asking for anything, and all requests are met with a ubiquitous smile and a reply of "Welcam".

In terms of things to do - there are plenty, or you can do nothing at all and enjoy the peace that comes along with really leaving it all behind. If you feel like an adventure, the volcano on Tanna Island is not to be missed. Do make sure you go with the "Safari" tour though, as the pilot takes you right to the very base of the volcano and lands the aircraft right on the ash-plain. Although it gets the adrenalin going, it thankfully avoids a 3+ hour return road trip from the airport on the island. And if you see the road- you'll get what I mean... This trip also includes a walk to a local Tanna village and immersion in the true "kustam" of the people- well worth it, and very beautiful.

Or you could just snorkel and say hi to the fishes and float over the coral, or take a trip to the little Castaway Island just off the resort. A driver will take you there on a small boat and leave you alone for a few hours with a picnic lunch to snorkel, swim and more sleep if you want! Be certain to ask for the private dinner on the beach outside the villa, where you can watch the sun set as dinner is brought to you.

Things to bring include: a pair of reef shoes- the coral is very sharp on the beaches, although if you don't have any, the resort will provide them-, a decent insect repellant, and lots of sunscreen. Perhaps take advantage of the duty free and bring some wine or champagne if you want to take advantage of drinks in your villa's beach-side pavilion, although these can easily be provided by room-service if you prefer.

I can't say much more except that this is a truly lovely place: low-key, quiet, friendly, well run, and with a peace and happiness that cannot be manufactured but must come naturally.

  • Stayed: March 2012, travelled as a couple
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15  Thank moonwolf242
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 March 2012

After enjoying a number of very busy (and exhausting) travelling family holidays, we were determined to go somewhere where we could just relax and unwind, but which would also cater to a very busy teenager. Eratap Resort exceeded all our expectations in every way. We were lucky enough to enjoy 10 nights at this amazing location and we quickly felt at home and got into a wonderful routine of sleep, eat, swim, spa treatment, snorkel, kayaking, lunch, swim, afternoon sleep, dinner, etc
A lot of the magic of this place is attributable to Tony & Louisa who's created this paradise from a jungle covered beach front lot only 5 years ago. Along with their wonderful manager - Pascalle and amazing staff - you quickly feel welcome and at home.
We had a two bedroom villa and the amazing location, the quality of the villa and inclusions, made for a very comfortable stay. We particularly loved the beach front pavilion with two lounge chairs. Just the place to sleep, read or contemplate the beauty.
We also enjoyed the Spa and tried to have a treatment every day. Every treatment was divine and well worth the modest cost.
Do not miss the daily activities. We particularly enjoyed the tour to Eratap village and the kayaking trip over to the old Eratap village island that was abandoned following a cyclone in 1960. My son and I did a fishing trip with Mac as well. The kayaks are available anytime and we enjoyed looking for new and interesting snorkelling locations. Really, the snorkelling right of the beach each main office/restaurant was superb and my teenage son and I enjoyed many wonderful hours exploring the coral reef and the tropical fish.
The meals were outstanding. We thought that after 10 days we would be looking for a change. Absolutely not. The quality and selection of the Breakfasts was amazing and we will never forget the taste of the fruit. No matter where you come from, you will never taste such delicious, sweet fruit as in Vanuatu. Lunches were great too with a wide selection, and the dinners were the highlight of the day. Fresh fish daily, caught by the local boys, and all creatively and expertly prepared.
We cannot recommend Eratap highly enough and are hoping that we can return very soon!

Room Tip: Every villa is perfectly located.
  • Stayed: December 2011, travelled with family
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5  Thank GoldCoastDazza61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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