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All reviews lobby area comfortable bed highly recommended hotel email questions been renovated recently downtown koror clean hotel perfect location budget hotel free wifi supermarket cleanliness palau pillows sleep towels
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Reviewed 14 September 2018 via mobile

Very friendly staffs, cozy waiting area with satisfying breakfast, newly renovated with clean rooms. Love the bed! Very convenient location, near to restaurants, shopping place, museums etc. They provide good organic shampoo and body wash too! Highly recommended hotel.

Date of stay: September 2018
Trip type: Travelled with family
Thank sheauiongsim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palau H, 經理 at Palau Hotel, responded to this reviewResponded 4 November 2018

We are so glad to hear that you enjoyed your accommodations.
We are looking forward to serving you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2018

Very nice and clean and new place. Staff is incredible helpful and kind, pity no early check in ... but if no rooms, no rooms.

The free postcard, stamps and mailing is a nice touch and when it arrives homes, it provides a nice memory of the stay.

Date of stay: July 2018
  • Trip type: Travelled solo
    • Value
    • Sleep Quality
    • Service
Thank PaoloEgomet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palau H, 經理 at Palau Hotel, responded to this reviewResponded 14 August 2018

Thank you for taking the time to write your review of our hotel, your comments are very much valued.
Thank you again, and we look forward to seeing you on your next trip to Palau!

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Reviewed 5 August 2018

Good clean rooms of decent size, right in the middle of "downtown". Recently modernised. What was less good? The breakfast was only passable, aimed naturally enough at the Japanese and Paluan market.
What got me down was the management policies: advertised as "free wifi" this only applies to the reception area, which is not much use if you want regular wifi and are on the fourth floor. And then $10 for 15 hours if you buy the service? This detail was tucked away on the small print, and I missed it. And what hotel nowadays takes an extra deposit which is then only released after housekeeping has rechecked the room? Airport transport was also overpriced. Not impressed.

Date of stay: August 2018
  • Trip type: Travelled solo
    • Value
    • Sleep Quality
    • Service
Thank OnwardTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palau H, 經理 at Palau Hotel, responded to this reviewResponded 14 August 2018

Thanks for your feedback.
We will find ways to improve your suggestions.
Thank you again for bringing this issue to our attention. The satisfaction of our guests is always our top priority.
We are looking forward to serving you again. :)

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Reviewed 31 July 2018

The staff at the front desk were extremely helpful and friendly. I was always greeted with a warm smile. The rooms are a bit on the smaller side but are clean and tidy. Location is very convenient - in the center of downtown.

Date of stay: July 2018
  • Trip type: Travelled solo
    • Value
    • Cleanliness
    • Service
Thank 357namitag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palau H, 經理 at Palau Hotel, responded to this reviewResponded 3 August 2018

Dear Namita G

Thank you for choosing (staying) our hotel, and for taking the time to write a review!

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Reviewed 21 May 2018

We stayed for one night after our late night arrival. Quick check-in, friendly staff. Room was decent enough and airco (once it got going) worked well. Beds have a very hard mattress which is nice for a bad back but not for everyone's liking. Very small bathroom.
Central location, opposite a small mall with some stores including a big supermarket. We could leave our suitcases after check-out and during our tour (no real luggage room as advertised). Also we were able to bring some towels from reception on our snorkeling tour, very much appreciated.
Breakfast was not good, very minimal and limited, and not even any fruit.

Date of stay: May 2018
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
2  Thank Eric1313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palau H, 經理 at Palau Hotel, responded to this reviewResponded 4 November 2018

Thank you for taking the time to write your review of our hotel, your comments are very much valued.
I greatly appreciate your comments about aspects of the breakfast that need improving. We will offer more diversified dishes in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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