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2,356
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All reviewsezdan towerswimming pooltower receptionhouse keepingwest bayhousekeeping supervisorlong stayspecial thanksfitness centerfront officeexcellent servicelong termhealth clubroom servicethank you very muchreception staffmr
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Reviewed 6 April 2018 via mobile

Booked a 3BR for a day and we enjoyed our stay although room service is not that superb. But best thing about it were the hotel staff esp. Mr. Ralf Cabaluna who was very accommodating and helpful. If u want to stay in a hotel w/ a big family like ours then I recommend this spacious rooms.

Stayed: April 2018, travelled with family
Thank Yveinescence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ezdan H, Guest Relations at Ezdan Hotel, responded to this reviewResponded 8 April 2018

Dear Valued Guest,

Greetings from Ezdan Hotel West Bay.

We are overwhelmed for your heartfelt comment most especially to Mr. Ralf, we will share this with him and the rest of our team. The pleasure is ours knowing we have made your stay memorable and delivered excellent service.

Your recommendation is highly appreciated, we shall continue to not just meet but exceed the expectations of our valued guests like you.

Once again thank you and looking forward for your continued patronage.

Kind regards,
Nell Ednaco
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

im here in ezdan two month this is really good hotel to stay the Staff are very nice housekeeping service is really grade and the Staff very friendly helpfull and always greeting and smilling really i want to say thanks mr.prasanna malshan ,lasath sarwat im reaaly happy with tchem thanks ezdan make me happy

  • Stayed: February 2018, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank DamianK3555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ezdan H, Guest Relations at Ezdan Hotel, responded to this reviewResponded 8 April 2018

Dear Valued Guest,

Greetings from Ezdan Hotel West Bay.

We are overwhelmed for your heartfelt comments most especially to our colleagues which their names you specifically mentioned here, we will share this with them and the rest of our team. The pleasure is ours knowing we have made your stay memorable and comfortable as possible.

Once again thank you and looking forward for your continued patronage.

Kind regards,
Nell Ednaco
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018 via mobile

Parfait.
Perfection house keeping.
Very clean my room.
Persons are very professional.
THANKS YOU SO MUCH for all peaple were very perfect m'en.
Mr CHANDRAKASEN
Mr SELVAKUMAR
Mr J'INSÈRE
Mr KUMARA
Mr LUSHAN

Stayed: April 2018, travelled on business
Thank Yves M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ezdan H, Guest Relations at Ezdan Hotel, responded to this reviewResponded 8 April 2018

Dear Valued Guest,

Greetings from Ezdan Hotel West Bay.

We are overwhelmed for your heartfelt comments most especially to our colleagues which their names you specifically mentioned here, we will share this with them and the rest of our team.

Once again thank you and looking forward for your continued patronage.

Kind regards,
Nell Ednaco
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

About houskeeping : Very helpful and good relation. Good room cleaning.
M. chandrakasen
M. Lushan
M. Jinse
M. Kumur
M. Selvakumar
About hotel
The hotel has a good location; a very big swimming pool.

Hotel should have for keeping luggage in air conditioning between two bookings and hotel should be more flexible for booking. For e.g one month booking should be able to be extended for some days at the same price

Room Tip: good location and a lot of improvement since 2014
  • Stayed: April 2018, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank micm726
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ezdan H, Guest Relations at Ezdan Hotel, responded to this reviewResponded 8 April 2018

Dear Valued Guest,

Greetings from Ezdan Hotel West Bay.

We are overwhelmed for your heartfelt comments most especially to our colleagues which you specifically mentioned here, we will share this with them and the rest of our team.

Thank you that our location and swimming pool highlighted your stay and with regards to the booking procedure and luggage storage rest assured this will be shared with our management to improve our service and facilities.

Once again thank you and looking forward for your continued patronage.

Kind regards,
Nell Ednaco
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018 via mobile

Excellent service by angelene,Selvakumar,amjath, and tajudhin . They did a wonderful service. And excellent job .nice hotel. Good views near south side. We feel like our home the boys and girls made us very comfortable

Stayed: April 2018, travelled with friends
Thank raghavan r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ezdan H, Guest Relations at Ezdan Hotel, responded to this reviewResponded 8 April 2018

Dear Valued Guest,

Greetings from Ezdan Hotel West Bay.

We are overwhelmed for your heartfelt comments most especially to our colleagues which you specifically mentioned here, we will share this with them and the rest of our team.

It is rewarding to know that we made you feel at home during your stay.

Once again thank you and looking forward for your continued patronage.

Kind regards,
Nell Ednaco
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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