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All reviews hamra street the club lounge sea view top floor business trip free access busy area location is great al hamra front office manager indoor pool rooms are clean nice stay very nice hotel walking distance american university restaurants and bars
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Reviewed 4 September 2017

I have been in this hotel for the second time, the location is fantastic, in the middle of Hamra Street, plenty of cafes and shops next to it. good value for money . A special thanks to Charles that made all possible to make it a great stay. I would suggest to the management to have a toilet brush in the bathroom for guests use, I could not find one.

  • Stayed: August 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Brazukajo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 5 September 2017

Dear Valued Guest,

Thank you for taking the time to tell us about your experience at Crowne Plaza BEIRUT.

Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

Sincerely,
Elie Ibrahim
Front Office Manager in charge of the Hotel
009611754755

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2017 via mobile

(1) very late service
(2) staff provides incorrect information specially when we asked about the beauty salon opening hours they inform us that they're closed while they're open
(3) very poor hospitality level
(4) very ugly experience at the buffet breakfast specially the way of communication between employees
(5) terrace tables are always unattended and never clean

Stayed: September 2017, travelled as a couple
Thank Wissam A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 5 September 2017

Dear Valued Guest,

Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza BEIRUT.

I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

Sincerely,
Elie Ibrahim
Front Office Manager in charge of the Hotel
009611754755

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 September 2017 via mobile

Located in Hamra street. It has a paid self parking with a lift getting you to main entrance of the hotel. Front desk agents are professional. Room is old and the bathroom is older, though the bed is comfortable. Breakfast is good. Check out is fast and one more time, i would stress on the professionalism of the agents. I would recommend this hotel if you are in Beirut. To mention that many food and shopping options are in Hamra street just steps from the main entrance of the hotel.

Stayed: August 2017, travelled as a couple
Thank lbtraveller77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 4 September 2017

Dear Valued Guest,

Thank you for taking the time to tell us about your experience at Crowne Plaza BEIRUT.

Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

Sincerely,
Elie Ibrahim
Front Office Manager in charge of the Hotel
009611754755

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2017 via mobile

I have stayed in Crowne Plaza Beirut for a week with my colleagues (15 person), what we found there was
Dealing with friendly people (employees)
Quick services
Comfortable room
Nice view of swimming pool
Delicious food ( breakfast, Lunch, Snacks)

I would like to thank all staff working there .

Stayed: August 2017, travelled on business
Thank Mohammed F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 4 September 2017

Dear Valued Guest,

Thank you for taking the time to tell us about your experience at Crowne Plaza BEIRUT.

Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

Sincerely,
Elie Ibrahim
Front Office Manager in charge of the Hotel
009611754755

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2017

Great hotel right in Hamra Street.

Location very central and walking distance to all the shops and restaurants.

Suite was large, clean with an excellent view.

Staff were incredibly friendly and professional.

Food was 5 Stars.

Would definitely stay here again and highly recommended.

  • Stayed: August 2017, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank Imad S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 4 September 2017

Dear Valued Guest,

Thank you for taking the time to tell us about your experience at Crowne Plaza BEIRUT.

Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

Sincerely,
Elie Ibrahim
Front Office Manager in charge of the Hotel
009611754755

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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