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“Location and staff ”

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Crowne Plaza Hotel Beirut
Ranked #22 of 114 Hotels in Beirut
Certificate of Excellence
Reviewed 7 October 2017 via mobile

The location is simply perfect in center of hamra and staff are simply incredible and so dedicated and helpful though some renovation needed for showers and some other bit in total compared to price and all the hotel is very good if u r in beirut it’s on perfect place and having most needs

Stayed: October 2017, travelled with family
Thank maninblackthe1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nour H, Manager at Crowne Plaza Hotel Beirut, responded to this reviewResponded 10 November 2017

Dear Valued Guest,

Thank you for taking the time to tell us about your experience at Crowne Plaza BEIRUT.

Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

Sincerely,
Elie Ibrahim
Front Office Manager in charge of the Hotel
009611754755

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (489)
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21 - 25 of 489 reviews

Reviewed 4 September 2017

I have been in this hotel for the second time, the location is fantastic, in the middle of Hamra Street, plenty of cafes and shops next to it. good value for money . A special thanks to Charles that made all possible to make it a great stay. I would suggest to the management to have a toilet brush in the bathroom for guests use, I could not find one.

  • Stayed: August 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Brazukajo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 5 September 2017

Dear Valued Guest,

Thank you for taking the time to tell us about your experience at Crowne Plaza BEIRUT.

Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

Sincerely,
Elie Ibrahim
Front Office Manager in charge of the Hotel
009611754755

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2017 via mobile

(1) very late service
(2) staff provides incorrect information specially when we asked about the beauty salon opening hours they inform us that they're closed while they're open
(3) very poor hospitality level
(4) very ugly experience at the buffet breakfast specially the way of communication between employees
(5) terrace tables are always unattended and never clean

Stayed: September 2017, travelled as a couple
Thank Wissam A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 5 September 2017

Dear Valued Guest,

Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza BEIRUT.

I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

Sincerely,
Elie Ibrahim
Front Office Manager in charge of the Hotel
009611754755

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 September 2017 via mobile

Located in Hamra street. It has a paid self parking with a lift getting you to main entrance of the hotel. Front desk agents are professional. Room is old and the bathroom is older, though the bed is comfortable. Breakfast is good. Check out is fast and one more time, i would stress on the professionalism of the agents. I would recommend this hotel if you are in Beirut. To mention that many food and shopping options are in Hamra street just steps from the main entrance of the hotel.

Stayed: August 2017, travelled as a couple
Thank lbtraveller77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 4 September 2017

Dear Valued Guest,

Thank you for taking the time to tell us about your experience at Crowne Plaza BEIRUT.

Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

Sincerely,
Elie Ibrahim
Front Office Manager in charge of the Hotel
009611754755

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2017 via mobile

I have stayed in Crowne Plaza Beirut for a week with my colleagues (15 person), what we found there was
Dealing with friendly people (employees)
Quick services
Comfortable room
Nice view of swimming pool
Delicious food ( breakfast, Lunch, Snacks)

I would like to thank all staff working there .

Stayed: August 2017, travelled on business
Thank Mohammed F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 4 September 2017

Dear Valued Guest,

Thank you for taking the time to tell us about your experience at Crowne Plaza BEIRUT.

Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

Sincerely,
Elie Ibrahim
Front Office Manager in charge of the Hotel
009611754755

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Hotel Beirut

Address: Hamra Main Street | Taj Tower Building, Beirut 113-7512, Lebanon
Phone Number:
Region: Lebanon > Beirut
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Beirut
#16 Business Hotel in Beirut
#22 Luxury Hotel in Beirut
Price Range: $150 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza Hotel Beirut 5*
Number of rooms: 190
Official Description (provided by the hotel):
Crowne Plaza Beirut is an exclusive five-star property located in heart of Beirut’s business and shopping area. Adjacent to reputable boutiques retail shops, Food Court, coffee shops, Beauty Parlors, Libraries, Banks and 5 minutes away from the seafront promenade. The hotel is Less than 10 km away from Beirut International Airport and 4 km away from Beirut International Exhibition Center & newly rebuilt elegant downtown Area of Solidère.190 newly renovated rooms and suites all overlooking Hamra main Street equipped with the latest facilities, in-room amenities and wireless Internet. 25 Crowne Plaza Club rooms and 13 suites all have spectacular Mediterranean sea view and a dedicated Club Lounge with private lounge and reception. Crowne Plaza Beirut has 9 designated locations for conferences and seminars. All have natural daylight, dedicated Executive Boardroom, Business Center, WIFI internet access and equipped with the latest state of art audiovisual equipment. We are considered the largest & most extensive conference facilities in Beirut and able to accommodate groups from 10 up to 600 persons. ... more   less 
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Also Known As:
Crowne Plaza Beirut

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