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All reviewsthe executive loungeterrace grillhigh end malljapanese restaurantfamous brandsluxurious mallshopping malltasty foodsteak restaurantbit datedgreat amenitiescomfortable roomsupgraded to a suiteexcellent hotelbusiness triproom was largeexcellent service
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Reviewed 22 May 2018

Good Hotel , personal at the business lounge very well educate nd well trained , I ask for special coffee and they make it happened . Need o wait the lobby renovation , now check in is in 4th floor. Near mall

  • Stayed: May 2018, travelled on business
    • Location
    • Rooms
    • Service
1  Thank ricardorodil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott Kuwait... M, General Manager at JW Marriott Hotel Kuwait City, responded to this reviewResponded 24 May 2018

Dear Ricardo Rodil,

It is a delight to see positive comments like these. We would like to thank you for the words of encouragement and appreciation about the service level. We are happy that your overall stay was great and you like the direct access to Al Sahia mall.
Thank you for pointing out the renovation that is taking place at the lobby, we aim to refurbish the lobby for an enhanced fresh look.

Thank you for choosing to stay with us and we hope to see you soon.
Kind Regards,

George Aoun
Cluster General Manager
Marriott Hotels Kuwait

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2018

JW standard. Comfortable, close to corniche area and kuwait local souq, attached to the expensive and luxurious mall. Continental breakfast. Dont expect gym to be spacious. It is small but manageable.

Stayed: December 2017
Thank vineet_08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott Kuwait... M, General Manager at JW Marriott Hotel Kuwait City, responded to this reviewResponded 24 May 2018

Dear Vineet,

Greetings from JW Marriott Kuwait City Hotel,

Thank you for taking the time to share your review. It is a pleasure to learn that you enjoyed your stay and like the hotel in addition to the services provided. We are happy that you appreciate the location of the hotel including the direct access to Al Salhia mall. We are happy that you like the breakfast buffet at Crossroads Restaurant.
We regret that the space of the Elite health club did not meet your expectation. Rest assured your comments are shared with the concerned department for necessary actions

We hope to welcome you again.
Kind Regards,

George Aoun
Cluster General Manager
Marriott Hotels Kuwait

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 May 2018

Unless you are looking for something directly on the sea, this hotel is probably the best option. It's well positioned in Kuwait city, with well equipped rooms and very friendly staff, and it directly connects to a shopping center. Pool are lounge facilities are always very good.

Stayed: April 2018
Thank AkramAwad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott Kuwait... M, General Manager at JW Marriott Hotel Kuwait City, responded to this reviewResponded 8 May 2018

Dear Akram Awad,

Greetings from JW Marriott Kuwait City Hotel,

Thank you for taking the time to write this great review. We really appreciate your kind feedback concerning the many positive elements of your stay, especially the friendliness of our staff, the well- appointed rooms and our prime location in the heart of the city with direct access to Salhia mall.

I would also like to thank you for the words of appreciation towards the swimming pool and the lounge area. We pride in the impeccable service provided by our professional team of associates and with comments like yours, it is certain we have yet again delivered what we promised.

We hope to welcome you again.
Kind Regards,

George Aoun
Cluster General Manager
Marriott Hotels Kuwait

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2018

Honestly, I find it difficult not to be generous with a Marriott Hotel specially because I spent so many nights in their facilities around the world and any memory brings me back in time and makes me associate it to a trip i had as the time went by.
So, JW Marriott in Kuwait is a typical Marriott, you have what you need, everything is rationalized and there is no lack in services. I found the lounge quite nice actually. What is missing is the special touch, something I always felt in Marriotts and that now I only find in few of their Hotels. I understand that the hotel is undergoing some renovation but what would really need renovation are the rooms. They look very tired, the bathroom of very poor level and furniture very anonymous. I would have expected a certain Arabic touch as in other hotels but that was completely missed.
Pro: good position, mall next door, staff very polite and cordial, nice lounge
Contra: rooms need renovation, bathroom too, breakfast only acceptable
I am Marriott customer since decades, I won’t give up on them but I need to see some moves

Room Tip: Executive floor advisable
Stayed: May 2018, travelled on business
14  Thank Sandro S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuwait_Management, General Manager at JW Marriott Hotel Kuwait City, responded to this reviewResponded 6 May 2018

Dear Sandro S,

Thank you for taking the time to review your stay and for choosing JW Marriott Kuwait City Hotel. We really appreciate your kind feedback concerning the many positive elements of your stay, especially the friendliness of our staff and our prime location in the heart of the city. Our guests’ satisfaction is our top priority, and we make every effort possible to ensure that all your expectations are exceeded. However, we are sorry to hear that you were not satisfied with the rooms and breakfast buffet. Please be informed that your comments were shared with the concerned team members for necessary actions.


Thank you once again for your feedback and we look forward to welcoming you back soon.


Best Regards
George Aoun
Cluster General Manager
Marriott Hotels Kuwait

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2018

Excellent hotel, great location, superb service, rooms slightly dated but really classical and I loved the decor. Early check in Sir - no problem; late check out Sir - no problem, shuttle to and from the airport Sir, - no problem, and no extra charge for any of these. Special mention to Magdy at the airport for such a warm welcome and Mercedes at the coffee shop for being so sweet and accommodating.....you are a credit to the hotel.

  • Stayed: April 2018, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Paul G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuwait_Management, General Manager at JW Marriott Hotel Kuwait City, responded to this reviewResponded 1 May 2018

Dear Paul G,

Thank you for taking the time to write this great review. We are so happy to read your positive feedback about the fantastic location that is in the heart of Kuwait city’s business district and we appreciate the kind words describing the wide range of complimentary services provided.

We pride in the impeccable service level that is provided by our professional team of associates and with comments like yours, it is certain we have yet again delivered what we promised. Magdy is humbled by your appreciation and happy to receive such acclaim.

We hope to welcome you again.
Kind Regards,

George Aoun
Cluster General Manager
Marriott Hotels Kuwait

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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