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All reviews massage chair the executive lounge hilton honors excellent hotel king fahad gate diamond member haram view excellent service rooms are spacious al haram easy access room attendant holy mosque clock tower professional staff room service excellent stay
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Reviewed 19 June 2018

stayed 3 nights starting on Eid day 4 and 2 nights more, The hotel was understaffed because employees were on vacation. I am a silver Hilton Honors and sat at the special checkin area but no service for a long time causing my family and me to miss the maghrib prayer which made us upset. This was our 3rd stay there in the last few years since it recently opened.

Also we were tired from the flight. Then I got up from the HH desk and went to the regular checkin. The employee asked how I was and I explained that I only stay in Hilton Hotels around the world and was sad to see the poor service there.

The manager came out and he asked me if I was OK and I told him that I have been associated with Hilton since the 1980s when I was writing advertising for the NYC flagship Hilton and was sad to see poor service.

Well, they responded as I hoped they would with an apology and offer to fix the situation.
That was enough, but they did more than that. The upgrade that I requested and was going to pay . . they made it free for me. Very nice!

Also, I mixed up the dates of my reservation and they corrected everything quickly.

Of course we are in Mecca to worship and not indulge in executive extras, but we were also kind of celebrating my daughter's college graduation and her acceptance to grad school too.

Thanks Conrad Hilton Mecca. Professional. Will always stay with you.

Room tip: go for the haram view. it is worth it our room 827
Date of stay: June 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
3  Thank daniel b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mohamedabbas2016, Manager at Conrad Makkah, responded to this reviewResponded 20 June 2018


Dear Valued Guest DANIEL b

Thank you very much choosing Conrad Hotel for you last visit to Makkah
And thank you for your time writing your feedback for the services we have provided to you during your stay which we hope it was memorable and enjoyable one.
Your valued feedback is very important to us, we shared it with all the management and all the hotel team members.
Looking forward to welcoming you to Conrad Makkah Hotel soon
Kind Regards
Mohamed Abbas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2018

Professional staff with excellent customer service. Beautiful, comfortable and clean large rooms. Very close to the Haram (3 minutes to King Fahad Gate). Delicious selection of dishes and great hours for iftar during Ramadan. Amazing hotel altogether.

Date of stay: June 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Conrad Hotels & Resorts
3  Thank Maryumiam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mohamedabbas2016, Manager at Conrad Makkah, responded to this reviewResponded 14 June 2018

Dear Valued Guest Maryumiam

Thank you very much choosing Conrad Hotel for you last visit to Makkah
And thank you for your time writing your feedback for the services we have provided to you during your stay which we hope it was memorable and enjoyable one.


Your valued feedback is very important to us, we shared it with all the management and all the hotel team members.
Looking forward to welcoming you to Conrad Makkah Hotel soon


Kind Regards
Mohamed Abbas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2018 via mobile

The hotel is very good. Very welcoming staff and cordial reception ready to fulfill requirements of the guests. Room was very spacious and clean. Beds were very comfortable. Adil at the front desk was very helpful.

Date of stay: February 2018
Trip type: Travelled with family
2  Thank Tashbeeb G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mohamedabbas2016, Manager at Conrad Makkah, responded to this reviewResponded 13 June 2018


Dear Valued Guest Tashbeeb G

Thank you very much choosing Conrad Hotel for you last visit to Makkah
And thank you for your time writing your feedback for the services we have provided to you during your stay which we hope it was memorable and enjoyable one.

Your valued feedback is very important to us, we shared it with all the management and all the hotel team members.
Looking forward to welcoming you to Conrad Makkah Hotel soon

Kind Regards
Mohamed Abbas

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2018

i took to suites adjacent to each other with a private and lockable entrance to both, this make it feel like we had a super sized apartment, because i travel with 5 kids i didn't want to feel cramped in one room. each room is very spacious, the view is ok we were on the lower floors and could see glimpses of the kaabah, i liked the in room speaker system connected haram so we could pray from the room. my kids enjoyed their stay so much...breakfast was amazing with so much variety, seating at breakfast is nice and sunny and peaceful, the rooms were very clean the reception was friendly and we paid extra 200 riyals to have our car parked at the property...the amenities were well in line with any 5 star hotel

Room tip: taking an extra room is well worth the extra spend if you have kids.
Date of stay: May 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
3  Thank itravelwith5kids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mohamedabbas2016, Manager at Conrad Makkah, responded to this reviewResponded 13 June 2018


Dear Valued Guest itravelwith5kids

Thank you very much choosing Conrad Hotel for you last visit to Makkah
And thank you for your time writing your feedback for the services we have provided to you during your stay which we hope it was memorable and enjoyable one.

Your valued feedback is very important to us, we shared it with all the management and all the hotel team members.
Looking forward to welcoming you to Conrad Makkah Hotel soon

Kind Regards
Mohamed Abbas

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2018 via mobile

We had 1st class service from housekeeper Taufeeq. He was excellent in communication room service and local knowledge. He always went out of his way to make sure guests are comfortable. He needs a promotion for sure

Date of stay: June 2018
Trip type: Travelled with friends
4  Thank Mohammed M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mohamedabbas2016, Manager at Conrad Makkah, responded to this reviewResponded 12 June 2018
Google Translation


ضيفنا العزيز Mohammed M

نشكركم علي تشريفكم لنا بفندقكم كونراد مكه

ونشكركم ايضا علي تقيمكم الممتاز للخدمات التي قدمت اليكم من خلال فريق العمل

ونود من حضراتكم دوام المقيم لدينا ....اعزكم الله

ونحن دائما في انتظاركم

اداره الفندق

محمد عباس

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