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All reviewsal fornofood courtking fahad gateshopping mallexcellent hotelexcellent servicehouse keepingbin dawoodbreakfast was amazingrooms are cleanwould highly recommend this hotelcomfortable hotelperfect stayeasy accessspecial thanksholy mosqueother hotels
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Reviewed 13 June 2018 via mobile

Location is great, near king fahad gate, access to the mall, room are small, bathroom needs a renovation, the hotel mosque is big and full because it serves two hotels, you spend too many time waiting for elevators, Ramadan breakfast and Suhoor buffet was horrible and expensive worse than hospital food I told the manager he told me today I know that but we can't do anything..
I think there are many better options in Mecca..

Stayed: June 2018, travelled with family
Thank Shikha A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zajal S, Manager at Jabal Omar Hyatt Regency Makkah, responded to this reviewResponded 21 June 2018


Dear guest,
Thank you for taking the time to review our hotel. We sincerely apologize for this. We take guest feedback very seriously and for that reason, this review has been forwarded to the team to take action and ensure a better service next time.
We would be happy to see you again soon to have the possibility to provide you with an enjoyable and satisfactory experience at Jabal Omar Hyatt Regency Makkah.
Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2018

تجربة رائعة
الفندق يوجد بمنطقة مميزة الوصول الى الفندق سلس جدا ، إستلام الحقائب بسهولة ويسر الموظف أحمد أكثر من رائع وخاصة الجولة التعريفية للغرفة، تجربة الإستقبال متميزة سهولة وسرعة الإجراءات موظف الأستقبال جبران البشوش دوما يسهل لك كل شي،الغرفة واسعة ومريحة جميع الخدمات متوفرة ومستوى النظافة أكثر من رائع ، المصلى في الفندق باستمرار نظيف وتوفر المياه باستمرار ، أكثر مايميز الفندق الهدوء و الشعور المستمر من الجميع بانك جزء من المكان
إيهاب زكي مساعد مدير المكاتب الأمامية متواجد في كل مكان ويتابعك باي إحتياج لكل قبل طلبه إبتسامة الدائمة تعكس طابع المكان المرحب دوما بالضيوف ، يسري السباعي مدير الإستعلامات سيحرص أن تكون معلومات واحتياجاتك عن الفندق كاملة ستبهر ابتسامته الدائمة ودماثة خلقة ، المبهر هو مستوى الأمن العالي وحرص رجال امن الفندق على راحتك دوما
جزيل الشكر لكل الموظفين الرائعين بهذا لفندق لجعلهم تجربة العمرة رائعة جدا
الجزء المزعج في كل التجربة دخول الغرف 5 مساء حتى وان طلبت دخول مبكر
great experience
The hotel is in a privileged area. Access to the hotel is very smooth. billcaptin Ahmed. More than wonderful, especially the tour for the room. The reception experience is distinguished. The ease and speed of the procedures. Receptionist Gubran with the big smile always makes everything easy. The room is spacious and comfortable. The musala is consistently clean, drinking water is always there, hotel has a high relaxing atmosphere and the constant feeling from all employees that you are a part of the place is very whelming
Ihab Zaki, Assistant Director of the front office is everywhere and follows you with every need. A permanent smile always reflects the welcoming atmosphere of the guests. Yousry Al Sibai, Information Manager will ensure that your information and needs about the entire hotel will impress his lasting smile and exquisite elegance. The hotel's security is always at your service
Many thanks to all the wonderful staff for this hotel for making them a great Umrah experience
the only negative thing room check in 5 pm

Room Tip: check in 5 pm
  • Stayed: June 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank sam s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zajal S, Manager at Jabal Omar Hyatt Regency Makkah, responded to this reviewResponded 9 June 2018

Dear Guest,
On behalf of all of us at Jabal Omar Hyatt Regency Makkah, thank you so much for choosing our hotel during your journey in Makkah.
It is great to know that you enjoyed your stay. The entire team is very happy to see such a feedback.
We certainly hope to welcome you back again soon.
Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2018 via mobile

We visited for 10 days with our 3 young children.
Hotel was very modern with good appealing decor, rooms were bright with a lot of natural light.
We had the Iftaar package included which was very good with lots of options, suitable for all palates! We swapped for the Suhoor package on some days which was definitely worth it..a very large variety of dishes to choose from, lots of desserts too and lovely fresh orange juice. Staff were friendly and always helpful.
We definitely plan to return insha'Allah

Stayed: May 2018, travelled with family
Thank Sabiha B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zajal S, Manager at Jabal Omar Hyatt Regency Makkah, responded to this reviewResponded 2 June 2018

Dear Guest,
On behalf of all of us at Jabal Omar Hyatt Regency Makkah, thank you so much for choosing our hotel during your journey in Makkah.
It is great to know that you enjoyed your stay and we certainly hope to welcome you back again soon.
Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2018

Here you will find the best breakfast in the entire Kingdom. Friendly hotel, very well located, not too near and not too far from the Haram. Interlinked with all amenities and a good mall. A little expensive but you get what you paid for.

Stayed: August 2017
Thank Yaasien P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zajal S, Manager at Jabal Omar Hyatt Regency Makkah, responded to this reviewResponded 2 June 2018

Dear Yaasien,
Thank you very much for your review. We are happy to hear that your experience with us was positive.
I would like to thank you for your kind words regarding the service, food and location. The entire team is very happy to see such a feedback.
We look forward to welcoming you back in the near future.
Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2018 via mobile

Our room was given to us 6 hours post arrival in wich we arrived .. performed omrah .. came back and got them. The significant delay which was inconvenient for us guests wasn’t the most horrible thing. When asking for a late check out the duty manager wasn’t helpful at all to compensate us for their mistake. Service was very slow and housekeeping wouldn’t pick up the phone so we had to call laundry instead. The interior is very basic with scratches on the walls of the rooms, and dirty furniture (stains on white chair). Our housekeeping wasn’t good too we went into the room finding no tissue in the toilet. The location is far compared to other hotels and to the souq. The only thing good was the food which isn’t a good enough reason for guests to stay and is btw extremely overpriced (futoor only was 300 Riyals per day)

Stayed: May 2018, travelled with family
Thank Mariam A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zajal S, Manager at Jabal Omar Hyatt Regency Makkah, responded to this reviewResponded 30 May 2018

Dear Mariam A, Thank you for taking the time to review our hotel. We sincerely apologize for this. We take guest feedback very seriously and for that reason, this review has been forwarded to the team to take action and ensure a better service next time.
We would be happy to see you again soon to have the possibility to provide you with an enjoyable and satisfactory experience at Jabal Omar Hyatt Regency Makkah.
Warm regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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