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Fatma A

Love it

5.0 of 5 bubblesReviewed 22 Apr 2024
Best staff best hotel all the details are amazing the stay so cozy and comfortable i love everything no need to go out the hotel
Date of stay: April 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AccorMakkah Hotels, Other at Raffles Makkah Palace, responded to this review
Responded 23 Apr 2024
Dear Ms. Fatmaa,

May Allah accept your Umrah and prayers. Thank you for giving us an ideal rating and recommending our hotel to other travelers. It’s a pleasure to have you at our hotel, and we are glad that you enjoyed your stay. We will redirect your comments to our hotel staff. Looking forward to welcoming you again soon.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,248)
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1,937
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Traveller rating
1,937
166
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40 - 45 of 2,248 reviews
Reviewed 21 April 2024

Excellent service executive style
Sure i ll be back with family and friends
Very kind staff
Fresh food and nice coffee
I wouldn't hesitate a penny to recommend it to anyone
The rooms were spacious and spotless, with great décor and crisp bed sheets. The breakfast buffet was delicious, with a huge variety of options! The staff were attentive and went out of their way to ensure that we were comfortable. Nothing was too much trouble.

Date of stay: April 2024
Trip type: Travelled with friends
Thank DayTrip15739196262
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AccorMakkah Hotels, Other at Raffles Makkah Palace, responded to this reviewResponded 21 April 2024

Dear guest,

May Allah accept your prayers. Thank you for trusting us and for your valuable time to express your feedback about our services, breakfast buffet, suite size, decor and cleanliness. It’s a pleasure to have you at our hotel, and we are glad that you enjoyed your stay. We will redirect your comments to our management team and hotel staff. Looking forward to welcoming you again soon. 

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2024

The dedication of the hotel's food and beverage team was a highlight of my Umrah trip. They were always available to assist with any request and ensured all my dietary needs were met. Their genuine hospitality made me feel welcome and well-cared for. This exceptional service was particularly evident during Iftar. While other hotels faced challenges, the Raffles team managed to maintain unbelievable standards of hospitality, making our Iftar experience truly unforgettable.

Date of stay: March 2024
Trip type: Travelled on business
Thank Amina C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AccorMakkah Hotels, Other at Raffles Makkah Palace, responded to this reviewResponded 20 April 2024

Dear Ms. Amina, Thank you for your valuable time, and your positive feedback Iftar buffet. It’s a pleasure to have you at our hotel, and we strive to always provide the best service to our guests so they can enjoy a spiritual stay at the most sacred places in the world. We will redirect your comments to our management team and hotel staff. Looking forward to welcoming you again soon.

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Reviewed 19 April 2024 via mobile

I highly recommend Raffles Makkah to anyone looking for top-notch accommodation in Makkah. It's a perfect example of luxury and cleanliness combined with excellent service. Make sure to visit and experience it for yourself!

Warm regards,
Amir

Date of stay: April 2024
Trip type: Travelled with family
Thank Amir S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AccorMakkah Hotels, Other at Raffles Makkah Palace, responded to this reviewResponded 20 April 2024

Dear Mr. Amir,

Thank you for your kind review, we appreciate your kind feedback about cleanliness services and we are glad that you enjoyed our services. We aim to provide a comfortable spiritual experience for all our guests. It was a pleasure to serve you, and we are waiting to see you again on your next visit to Makkah.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2024

Amazing hotel,clean and safe enviroment and spacious rooms for family and hard working staff.cleaners are very fast and good.private prayer room in P13 and very fast lift service.AMAZING food from all over the world.The quality and guest experience manager chakiri with outstanding service

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 261hatims
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AccorMakkah Hotels, Other at Raffles Makkah Palace, responded to this reviewResponded 19 April 2024

Dear Mr. Hatim,

Thank you for taking the time to share your review about our services and sharing your experience with other travelers. We are honored that our room size, cleanliness services, housekeeping staff, prayer room, lifts, variety of buffet and quality of buffet were able to make your stay a special experience with their outstanding performance. We will redirect your valuable comments to Mr. Chakiri personally. We look forward to welcoming you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2024

the best hotel ever
thank you everyone . restaurant food is good
housekeeping were amazing
butler service was extraordinary
will definitely came back again
it is my always second home
once again very lovely great hotel
location anazing staff very welcoming

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ابو ح
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AccorMakkah Hotels, Other at Raffles Makkah Palace, responded to this reviewResponded 11 April 2024

Dear guest,

May Allah accept all your prayers. Thank you for your feedback about our location in the heart of Makkah, which is one of the privileges that we are proud of. We are glad that our restaurant's food has met your satisfaction. We are glad that you enjoyed our housekeeping and butler services. We aim to provide a comfortable spiritual experience for all our guests. It was a pleasure to serve you, and we are waiting to see you again on your next visit to Makkah.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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