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All reviews signature suite kaaba view other hotels living room luxurious hotel royal suite amazing hotel same complex excellent service recommend this hotel room service perfect stay holy mosque breakfast and dinner duty manager shopping mall few steps
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8 - 13 of 882 reviews
Reviewed 5 October 2018

Wonderfully place and great hospitality. Location was most valuable sp. in Makkah .Great environment and ambiance.Staff was amezingly friendly and professional. Breakfast was excellent! Totally value for money .

Stayed: September 2018, travelled as a couple
Review collected in partnership with raffles.com
Thank jsayya767111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccorMakkah H, Manager at Raffles Makkah Palace, responded to this reviewResponded 7 October 2018

Dear Valued Guest,

Thank you for taking the time to review your stay at Raffles Makkah Palace. we are happy and proud you have enjoyed your stay with us, and that our staff, amneties, and unique location was to your liking. Hoping to host you again soon.

Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2018 via mobile

Me and my wife arrived from Riyadh to Makkah to perform Omrah. We decided to
spend the night in this hotel to rest before going back to Riyadh. Since we were staying for only one night we chose a suite with a view of the Holy Kabah. What a truly exceptional view. However, we were extremely unlucky that we came to the room after Omrah in a period (nearly 90 minutes when the hotel were upgrading their telephone system and could not order room service) I went to the reception placed our order and gave them my mobile number several minutes later someone called from the kitchen saying that their oven was broken and could not prepare anything that required an oven what a shame such a beautiful hotel has these technical problems. But to be honest the kindness and hospitality of the hotel staff from the porter to the restaurant waiters is remarkable and made up for any inconvenience. At the end we really enjoyed are one day stay and would definitely come back.

Stayed: September 2018, travelled as a couple
2  Thank malshaibi2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccorMakkah H, Manager at Raffles Makkah Palace, responded to this reviewResponded 28 September 2018

Dear valued guest,

We thank you for choosing Raffles Makkah Palace, and are delighted you enjoyed your one day stay with us. your valuable feedback helps us to always improve our services and has been passed to the responsible departments. we will be awaiting your next visit soon.

Regards,

Hotel management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2018

This is the best hotel stayed so far. Hotel staffs know how to give pleasure and happines to the customer. Only missing one thing. The room service forgot to bring my coffee in the morning. I ordered black coffee and tea, but they didnot bring it....

Stayed: September 2018, travelled with family
Review collected in partnership with raffles.com
Thank fernandomanik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccorMakkah H, Manager at Raffles Makkah Palace, responded to this reviewResponded 23 September 2018

Dear Fernando,

Greetings from Makkah, thank you for taking the time to leave us your review about your recent stay at Raffles Makkah Palace. We are delighted to read your comments and to know that you had a pleasant stay and that our different elegant services with our professional staff went up to your expectations. Your valuable note has been taken into consideration and we will make sure it will not happen at your future visits.

We look forward to hosting you back again soon.

Sincerely,
Hotel Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 September 2018

in general nice location, good facility, hospitality and support whenever needed.
though bit expensive for seasonal stay. but was worth staying due to peak season.
overall facility and management was highly cooperative.

Room Tip: took presidential suite with Kabbah view
  • Stayed: August 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Malik A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccorMakkah H, Manager at Raffles Makkah Palace, responded to this reviewResponded 3 September 2018

Dear Malik,

Greetings from Makkah. We are delighted to read your notes regarding your recent visit to Raffles Makkah Palace. It is our pleasure to know that you enjoyed your stay with our exclusive location and our elegant facilities. We are happy that you enjoyed our hospitality and our cooperative staff.

We look forward to serving you again.

Kind regards,
Hotel Management.

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Reviewed 31 August 2018

amazing location, service and support people were cooperative and gentle, generally i stay at Rotana almost 35-40 days in a year and stayed here first time. were extremely satisfied with staff and arrangements of facilities.

Stayed: August 2018, travelled with family
Review collected in partnership with raffles.com
Thank MalikKarim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccorMakkah H, Manager at Raffles Makkah Palace, responded to this reviewResponded 2 September 2018

Dear Malik,

Thank you for taking the time to rate your experience at Raffles Makkah Palace. We are glad that you enjoyed our unique location in front of the Holy Haram with our great hospitality. It is our pleasure that you enjoyed the elegant services of our staff and that you were satisfied with our luxurious facilities.

We look forward to serving you again soon.

Kind regards,
Hotel Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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