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Sarah D
Melbourne, Australia

good value for the price, very basic and a bit run down but comfortable enough

3.0 of 5 bubblesReviewed 17 Aug 2014
very basic rooms that are fairly outdated but comfortable and clean, did the job for the reasonable pricing. the staff were very friendly and accommodating, we arrived when the hotel was quiet and so the buffet dinner wasn't available but they cooked up an entire feast just for us two. there was free wifi and breakfast in the room. room service left a little to be desired, but it was at least available. there was a pool, pool area and bar. wasn't too well located we had to get driven everywhere but we had a tour guide and when we didn't, the hotel was great at assisting with taxis. for whatever it lacked in facilities, the staff worked very hard to make up for it. they also gave us great recommendations for food places.
Date of stay: September 2013
Trip type: Travelled as a couple
3.0 of 5 bubblesRooms
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
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Amman_West_Hotel, Guest Relations Manager at Amman West Hotel, responded to this review
Responded 6 Apr 2018
Dear Sarah,

I am glad that you had everything you needed at the hotel. I would like to apologize for the towels and I am glad to inform you that the towels and bed sheets/cover have been replaced this week. Hope to host you at our hotel again.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 13 May 2014

I stayed here last week and the rooms were exactly what i expected. We had everything we needed, comfortable beds, free Wifi and breakfast included with the room (granted the breakfast is your typical Bread, boiled egg, cheeses, Cereals etc.).
We were only in our rooms at night to sleep and once in while would go down to the bar for a drink (had to teach the bartender what Whiskey Neat was). The service here was Excellent.

The ONLY tiny issue i had with the hotel was with the towels they provided, it was like drying yourself with sandpaper!

Date of stay: April 2014
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank rhanda921
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amman_West_Hotel, Guest Relations Manager at Amman West Hotel, responded to this reviewResponded 6 April 2018

Dear Rahul,

I am glad that you had a good time at our hotel. Nothing is more satisfying than a satisfied customer. I am glad to inform you that we have replaced the towels and bedsheets/covers this week with fresh new ones. Hope to see you again here soon.

Have a good day

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2014

Really a three and a half. On the upside: staff friendly, tried hard. Buffet breakfast and dinner were fine. Pool area very nice. Quiet area. Room was comfortable and we were pleased to be upgraded to a suite. Bathroom was clean. On the downside: dusty and a bit dirty. The towels by the pool, we were not sure if they had just been used or not. At any rate, they could be replaced, it's about time. We had some trouble communicating with some of the staff, so it was luck of the draw who you got. Location - a nice area though not right downtown. But only 10 minutes or so to the Citadel when traffic is light.

Date of stay: May 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Oleebg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amman_West_Hotel, Guest Relations Manager at Amman West Hotel, responded to this reviewResponded 6 April 2018

Dear Oleebg,

Sorry for not being satisfied with the cleanliness, but that is the past and this problem no longer persists with the new management. Hope to see you again soon!

збогом!

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Reviewed 26 October 2013

the room is not clean dust every where . the towels are very old need to be replaced with new ones ,the bath room is better the room itself but hair can be found in bath shower , the carpet is dirty , the bed as well as pillows are not comfortable for sleeping . the breakfast buffet is very poor

Date of stay: October 2013
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank christy d
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amman_West_Hotel, Guest Relations Manager at Amman West Hotel, responded to this reviewResponded 6 April 2018

Dear Christy,

Sorry for your bad experience at our Hotel and thank you for letting us know. I am glad to inform you that the cleanliness issue is no longer there under the new management and the rooms are perfectly clean. Moreover, we replaced the towels and bed sheets/covers with new ones, we now have modern duvets. I hope to see you here another time and I will personally make sure that none of the problems you experiences occur again.

Have a wonderful day

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2013

My family and I stayed at the Amman West Hotel for one night. We were looking for a not to expensive hotel with an outside pool to spend our last day in Amman with the kids. It started not to well with a not so friendly employee at the front desk. He did improve afterwards. The pool was clean and refreshing since it's mostly in the shade all afternoon. Wi-Fi is free but very poor signal, i end up staying on cell network, internet speed was way better. The room with a king bed had a good size but could have been cleaner. The carpet was dirty. The bathroom was nice and clean. 13 channels TV. I have to mention that the food was very good and at a good price (Amman restaurant can get expensive). We ordered crudites and hummus as a snack in the afternoon and for dinner, we had pizza, calamaris and pasta for the kids in their dinning room which was very clean and our waiter was excellent. No coffee in the room. Dinner buffet only from 8h30PM. No time to see the breakfast since we left around 5h45AM. It is a dated hotel that would need a good scrub.

Like micius said, i would say it is good just for transit.

Date of stay: August 2013
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank JPLmtl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amman_West_Hotel, Guest Relations Manager at Amman West Hotel, responded to this reviewResponded 6 April 2018

Dear JP,

Thank you for your review! I am glad to inform you that we have a new internet provider and new filters to ensure a smooth connection to everyone in the hotel. Moreover, we have replaced all towels and bed sheets so you do not have to worry about that anymore. Hope to see you here again soon.

Have a nice day!

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Reviewed 14 August 2013

if you are looking for a noisy hotel with staff who are not willing to respond to your demands this is your place.
Drab interior and pool area where you will not be able to understand your own voice because of loud speaker blaring out cheap pop music.

Date of stay: July 2013
Trip type: Travelled solo
1  Thank Narmin K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amman_West_Hotel, Guest Relations Manager at Amman West Hotel, responded to this reviewResponded 6 April 2018

Dear valued guest,

Sorry for your bad experience at our hotel and thank you for letting us know about it. I assure you that under the new management and staff, you will not experience what you experienced before. I hope that you visit us again.

Have a nice day

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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