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drgrun
Sydney, Australia

Superb

5.0 of 5 bubblesReviewed 24 May 2019
Wonderful hotel with outstanding staff at every level. Good entry security, very respectful front desk staff and wonderful suites. The pool area is huge and the spa experience superb, especially Sun and the lady who does manicures. The French Brasserie was superb as was the Grill and Lounge.
Date of stay: March 2019
Trip type: Travelled as a couple
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CarloStragiotto, General Manager at Four Seasons Hotel Amman, responded to this review
Responded 16 June 2019
Dear drgrun,

Greetings from Four Seasons Hotel Amman. Thank you for your kind words and for mentioning the staff who took care of you. Please consider us your home away from home when visiting Jordan.

Sincerely,
Carlo Stragiotto
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,545)
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Traveller rating
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All reviews la capitale outstanding service room service beautiful hotel outdoor pool luxury hotel breakfast buffet dead sea rooms are spacious olea fs lounge jordan foyer security concierge gym
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Reviewed 23 May 2019

We stayed for one night and it was an amazing one, this is for sure the best hotel in Jordan, very luxurious with outstanding staff and services, we did our engagement there and we had a great time so we came back to stay for a night and use the hot water in the Spa which was for sure very relaxing, if you are looking for the best book only in Four Seasons Amman.

Date of stay: December 2018
2  Thank W-Fakhoury
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CarloStragiotto, General Manager at Four Seasons Hotel Amman, responded to this reviewResponded 16 June 2019

Dear W-Fakhoury,

Greetings from Four Seasons Hotel Amman. Thank you so much for your kind review. Please come back and visit us again anytime.

Sincerely,
Carlo Stragiotto
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2019

I have been to the fourseaons iftar last weekend and I must say this was one of the worst food buffet I have ever been to for multiple reasons :

Indian station: chicken is over cooked sauce is really bad it is mostly water

Shawerma : It was not up to standards Ive had Shawerma before at the terrace restaurant tasteless and the mayo sauce tastes bad

Italian station: I mean is it really hard to cook a penne arbiata or even an Alfredo pasta three main ingredients that were missing oregano, garlic and salt!!

Mansaf : not a big fan anyways but it looked OK

Chinese was basically sauce from a bottle poured over pasta.this was the worst the chicken was boiled? And the shredded to smaller peices then cooked once again so you could have the perfect overcooked experience

The shrimp tamprura was literally like a rubber ball with stinky shrimps inside.

Sushi was dang and it break into peices which means it's not fresh

For some reason the food is missing garlic flavors

Almost 200 jds down the drain,.....
@fourseasons Amman you are obviously cutting down on costs because your food says so..

I would of course advice others to go to an actual restaurant rather than this bulk cooked food

Date of stay: May 2019
Trip type: Travelled with family
2  Thank Omar23678
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CarloStragiotto, General Manager at Four Seasons Hotel Amman, responded to this reviewResponded 16 June 2019

Dear Omar23678,

Greetings from Four Seasons Hotel Amman. Firstly, I have to apologize for the delay in replying to this review. Secondly, I have to apologize for your iftar experience. I know Ramadan is now over but I would really like to get your feedback over the phone and ask our Executive Chef to get in touch with you. Do you mind sending your contact details to our Director of Public Relations & Communications -- Yasmin.Sati@fourseasons.com-- she will then take it from there. We'd really like to make it up to you.

Again, please accept our sincerely apologies.

Sincerely,
Carlo Stragiotto
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2019 via mobile

great hotel but service is definitely not up to four seasons standards. We went to the pool and no one showed up to help us with towels or get set up. Our room had a 65” tv which is rare in hotel rooms as we all know. Great breakfast buffet. Unfortunately we did not have time to use all the facilities.

Date of stay: May 2019
Trip type: Travelled as a couple
Thank barbarabuilder
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CarloStragiotto, General Manager at Four Seasons Hotel Amman, responded to this reviewResponded 16 June 2019

Dear barbarabuilder,

Greetings from Four Seasons Hotel Amman. Thank you for your review and your feedback. We will make sure to look into your comment regarding service at the pool. We hope you can visit us again and spend more time at our facilities. Please consider us your home away from home when visiting Jordan.

Sincerely,
Carlo Stragiotto
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2019

the Service, the Room phenomenal. loved being here. the whole experience leaves a positive feeling with you. the bed was probably the comfiest i have stayed in a very long time. i would recommend this hotel to everyone.

Date of stay: April 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Four Seasons
Thank Biny H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CarloStragiotto, General Manager at Four Seasons Hotel Amman, responded to this reviewResponded 16 June 2019

Dear Biny H,

Greetings from Four Seasons Hotel Amman. Thank you for your sweet words and kind recommendation. Please come back again anytime.

Sincerely,
Carlo Stragiotto
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2019

Great hotel with superbly decorated rooms, fine dining available, excellent and friendly staff. A very nice experience for anyone visiting Amman. The hotel is about 15 minutes away from downtown Amman, for those wanting to shop and see how locals live.

Date of stay: April 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Four Seasons
Thank Roam55425503349
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CarloStragiotto, General Manager at Four Seasons Hotel Amman, responded to this reviewResponded 9 May 2019

Dear Safari64550508831,

Greetings from Four Seasons Hotel Amman. We really do appreciate all of your kind words and look forward to welcoming you back again anytime.

Sincerely,
Carlo Stragiotto
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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