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Savings alert! 20% below average rates

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Reviews (2,434)
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Reviewed 5 April 2018 via mobile

My boyfriend and I have been to this place to have a coffee since their view is fantastic. Besides the view, there is nothing I would classify as a 5* experience. I have no idea how they can justify such horrendous prices for people who are actually staying here for vacation?!

First of all, my coffee mug was dirty served with a stained spoon. Crumbs were on the tables as well as on the floor. Their seats are filthy and so over the hill. A hotel which promotes itself with a view should at least manage to clean the windows. They‘re unbelievably dirty!

They left us unattended, so my boyfriend had to move to the bar just to wait there 8 min since their staff is unorganized and moody. The female waiter was unfriendly and did not even welcome us. Furthermore, their toilet was disgusting. There was a cleaner at about 3 P.M., who was then finally finished and left the place still wet and dirty behind. They should as well organize the cleaner on another time when there is not much going on.

A while ago we have been thinking to book a room at this place and I‘m so incredibly glad we didn‘t.

Stayed: April 2018, travelled as a couple
1  Thank Doris K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danit M, Public Relations Manager at Herods Tel Aviv, responded to this reviewResponded 21 April 2018

Dear Doris K‏,

Thank you for taking the time to write a review regarding your recent visit at Herods Tel Aviv.

We sincerely apologize for any inconveniences that you may experience during your stay, please know that that your feedback has been shared with the appropriate team to ensure this is prevented in the future.

I hope that we can regain your trust during your next visit.

Sincerely,
Danit M.
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018 via mobile

Unfortunately this hotel has been a big disappointment and we would not recommend any one staying here- in this hotel, you are just a number, there is no such thing as customer service. I am not one to complain but there have been to many things that I as a paying customer am just not happy about. I will bring a few to your attention- but the list can go on. We left the room in the morning to go experience the city of Tel Aviv and when we came back in the late afternoon, our room wasn’t even cleaned yet. We took the car out of the parking on our second day here, when we returned and tried to park our car again- I was told to wait for the Conceirge, they were no where to be seen- I then asked reception if we could park the car and then conceirge could park it in the parking later and I was told I can’t park my car outside, once again no friendly customer service trying to assist you, but rather you are made to feel like they are doing you a favour by “trying to help”. Teas, coffees etc are not replaced on a Daily basis. You will wait over 40 minutes in the morning to get a cappuccino at breakfast and if you complain, even to Managemnet no one will help you. Unfortunately there is nothing about this hotel that makes someone want to come back. Regards Bev

Stayed: April 2018, travelled as a couple
3  Thank Beverley D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danit M, Public Relations Manager at Herods Tel Aviv, responded to this reviewResponded 21 April 2018

Dear Beverley D,

Thank you for taking the time to write a review regarding your recent stay at Herods Tel Aviv.

We sincerely apologize for the inconveniences that you experienced with the service you have received during your stay, please know that this is not a usual performance here at our property and that your feedback has been shared with the appropriate team to ensure this is prevented in the future.

I hope that we can regain your trust during your next visit.

Sincerely,
Danit M.
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018

This is a lovely 4* hotel overlooking the beach in Tel Aviv. Location wise, its great. The hotel seems to have undergone some recent upgrades but you can see that the upgrade was done half heartedly with minor details in the rom and bathroom being missed and showing the hotel to be a little tired.
The hotel staff were a little mixed - some were really helpful and some were rather grumpy. The chef at breakfast was particularly unpleasant and was clearly not enjoying his work. This did not reflect well on the overall service and experience at the hotel.

  • Stayed: February 2018, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank AngelSMK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danit M, Public Relations Manager at Herods Tel Aviv, responded to this reviewResponded 21 April 2018

Dear AngelSMK,
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel once again!

Sincerely,
Danit M.
Guest relation manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2018 via mobile

We came for one night.. wish we could have stayed longer. Sandra took care of us from start to finish, getting us extra towels, filling water bottles for us, changing our room etc! The breakfast was great, the room was nice, fab lobby! Thank Sandra, we love you!

Stayed: March 2018, travelled with friends
Thank Keren P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danit M, Public Relations Manager at Herods Tel Aviv, responded to this reviewResponded 5 April 2018


Dear Keren P,

Thank you for choosing to stay at Herods Tel Aviv and for your kind review.

We hope to have the privilege of hosting you again soon.

Sincerely yours,

Danit M, Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2018 via mobile

Checked in with Sandra she was amazing!! Definitely request to meet her. They were very friendly and helpful and offered us champagne upon arrival. Breakfast was really nice and the rooms were a good size with great showers.

Stayed: March 2018, travelled with friends
Thank Lauren L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danit M, Public Relations Manager at Herods Tel Aviv, responded to this reviewResponded 5 April 2018


Dear Lauren L,

Thank you for choosing to stay at Herods Tel Aviv and for your kind review.

We hope to have the privilege of hosting you again soon.

Sincerely yours,

Danit M, Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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