Big night last night (4 Sept 2017). Stuck in broken lift with 6 others for over half an hour, including girl in tears who also carried a machine gun!! And also a stressed older Italian couple. We finally got out after much noise and when they opened the lift doors between floors. I cut my knee climbing out when the non English speaking staff pulled me out when I said no!! Following this ordeal at hot temperatures in the lift - no-one from management came to even apologise. I followed up with reception around 20:45 same night and they said no manager on site )of a major hotel!!). I asked the to pass on my concerns and injury and gave my room numbers. 24 hours later I have heard absolutely nothing. Also - the rooms are smallish, the towels small, and the kettle does mot switch off - you get to be burned by steam to stop it boiling. I am unhappy they don't care about they guests.By the way - most of my reviews for hotels are very positive - read them to see. I am not a regular whinger! Note also this is a favourite hotel for coach companies.....
- Official Description (provided by the hotel):
- Free International calls to over 50 countries Free WIFI throughout the hotel New Gym Business Center open 24/7 with ATM machine ... more less
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- Also Known As:
- Olive Tree Jerusalem
- Hotel Olive Tree