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Reviews (134)
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Traveller rating
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All reviews heart of jerusalem abu tarek lovely hidden gem quiet garden amazing weekend central place reception manager cozy hotel stayed for two nights tourist sites the location is perfect rooms are clean and comfortable breakfast is served a wonderful stay the room was nice old city jaffa street
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7 - 12 of 134 reviews
Reviewed 7 November 2021

It was a very good weekend, the hotel is excellent, and Naseem was so helpful and friendly!! The gardens was very beautiful, the restaurant was delicious.
I'm sure we be back again, due to all the good things and.. Naseem :)

Date of stay: November 2021
1  Thank kerenf292
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 31 October 2021

We came for a long weekend and so enjoy !!! Beautiful place , very clean room and sami give as the best service !!! The location was perfect and we definitely come back in the future!!! Thanks Sami for this weekend!!

Date of stay: October 2021
Trip type: Travelled with family
1  Thank Sapirshachar
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reservations Sales Department, Owner at Sergei Palace Hotel, responded to this reviewResponded 1 November 2021

Dear Guest,

First of all we would like to thank you for sharing your experience on TripAdvisor regarding your recent stay with us in Jerusalem. Your feedback is very much appreciated.

We are extremely happy to hear your overall stay with us was excellent and that our service quality was of the highest standard.

Thank you very much for highlighting the property, location, oasis garden, facilities, breakfast, and service quality at our hotel.

Our central location and ease of access to Jaffa Street and the old city make us a guest favourite.

Your kind appreciation provides great motivation to all the team members who served you.

We will tell our staff members that you enjoyed their work and their level of service.

Satisfaction of our guests is our primary concern and we are very glad when we achieve a positive result.

We continue our endeavour to provide the best stay for all our guests at the Sergei Palace Hotel and improve our services and facilities each year.

We would like to thank you once again for your kind preference and we are looking forward to welcoming you once again and create another perfect and memorable time at the Sergei Palace Hotel.

Kindest regards,
Reservations/Sales Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2021 via mobile

Great place, great service close to everything -Rooms are clean and facilities great. Service is above and beyond expectations extremely affordable and value for money … we enjoyed our stay and felt pampered … we were there for the weekend and were close to all attractions by walking distance

Date of stay: October 2021
Trip type: Travelled as a couple
1  Thank galitr2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reservations Sales Department, Owner at Sergei Palace Hotel, responded to this reviewResponded 1 November 2021

Dear Guest,

First of all we would like to thank you for sharing your experience on TripAdvisor regarding your recent stay with us in Jerusalem. Your feedback is very much appreciated.

We are extremely happy to hear your overall stay with us was excellent and that our service quality was of the highest standard.

Thank you very much for highlighting the property, location, oasis garden, facilities, breakfast, and service quality at our hotel.

Our central location and ease of access to Jaffa Street and the old city make us a guest favourite.

Your kind appreciation provides great motivation to all the team members who served you.

We will tell our staff members that you enjoyed their work and their level of service.

Satisfaction of our guests is our primary concern and we are very glad when we achieve a positive result.

We continue our endeavour to provide the best stay for all our guests at the Sergei Palace Hotel and improve our services and facilities each year.

We would like to thank you once again for your kind preference and we are looking forward to welcoming you once again and create another perfect and memorable time at the Sergei Palace Hotel.

Kindest regards,
Reservations/Sales Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2021

It's amazing place to stay!! Very clean nice people, close to every atraction in the city of jerusalem!! The prices are good!! The view is great!! The restaurant in the garden is excelent!! The menager Nassim is very nice does everything possibble to make your stay perfect!! I will surely come back pretty soon!!! Excellent , relaxing place!!

Date of stay: October 2021
Trip type: Travelled with family
1  Thank Haramaty55555
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reservations Sales Department, Owner at Sergei Palace Hotel, responded to this reviewResponded 1 November 2021

Dear Guest,

First of all we would like to thank you for sharing your experience on TripAdvisor regarding your recent stay with us in Jerusalem. Your feedback is very much appreciated.

We are extremely happy to hear your overall stay with us was excellent and that our service quality was of the highest standard.

Thank you very much for highlighting the property, location, oasis garden, facilities, breakfast, and service quality at our hotel.

Our central location and ease of access to Jaffa Street and the old city make us a guest favourite.

Your kind appreciation provides great motivation to all the team members who served you.

We will tell our staff members that you enjoyed their work and their level of service.

Satisfaction of our guests is our primary concern and we are very glad when we achieve a positive result.

We continue our endeavour to provide the best stay for all our guests at the Sergei Palace Hotel and improve our services and facilities each year.

We would like to thank you once again for your kind preference and we are looking forward to welcoming you once again and create another perfect and memorable time at the Sergei Palace Hotel.

Kindest regards,
Reservations/Sales Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2021

Sergei palace is a lovely place with a lovely Staff and manegement - Nassim, thank you! For letting us see the different historical sectors of the place and for the very warm hospitality withing every time that we come.

Sergei Palace located in the city center of Jerusalem, a few steps from the legendery old city and by itself have a lots of history and stories. The rooms are abselutly gorgeus and designed with a classical taste with all the facilities of the new age :) We anjoy commig there every time a speicely with the sunset and the many beautifull lights all around the palace.
Most recommended :)

Date of stay: October 2021
    • Value
    • Cleanliness
    • Service
1  Thank dodoh981
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reservations Sales Department, Owner at Sergei Palace Hotel, responded to this reviewResponded 1 November 2021

Dear Guest,

First of all we would like to thank you for sharing your experience on TripAdvisor regarding your recent stay with us in Jerusalem. Your feedback is very much appreciated.

We are extremely happy to hear your overall stay with us was excellent and that our service quality was of the highest standard.

Thank you very much for highlighting the property, location, oasis garden, facilities, breakfast, and service quality at our hotel.

Our central location and ease of access to Jaffa Street and the old city make us a guest favourite.

Your kind appreciation provides great motivation to all the team members who served you.

We will tell our staff members that you enjoyed their work and their level of service.

Satisfaction of our guests is our primary concern and we are very glad when we achieve a positive result.

We continue our endeavour to provide the best stay for all our guests at the Sergei Palace Hotel and improve our services and facilities each year.

We would like to thank you once again for your kind preference and we are looking forward to welcoming you once again and create another perfect and memorable time at the Sergei Palace Hotel.

Kindest regards,
Reservations/Sales Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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