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Reviewed 4 weeks ago via mobile

Extremly POOR SERVICE, I have no words to describe how they ruined my fiancee’s proposal. He took a good suite and paid the price but a 3 stars hotel would have managed it better. Don’t ever go there really !!!! If you’re about to book a room RUN TO ANOTHER HOTEL!!!
They don’t answer his complaints mails, sent to the general manager office, they don’t care. They ruined the best moment of our couple. Don’t ever trust them with an important event

Stayed: October 2018, travelled as a couple
Thank Mardi26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MamillaManagement, Emanuel Rabbanian Shapira - Director of Public Relations and VIP Delegations at Mamilla Hotel, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you for posting your comments.
Our management and team hold all our guests in very high esteem, and guest feedback is at all times given our most sincere and serious consideration. We apologize for not meeting your expectations, and first and foremost would like to reiterate to you the fact that we do care.
Please be assured that we will be sure to get in touch with you, and will address your concerns with utmost dignity and respect, as is our custom always.

Sincerely,
Emanuel Rabbanian Shapira
Director of Public Relations and VIP Delegations

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Reviewed 4 weeks ago

Research suggested it was the best hotel in Jerusalem and it delivered. Comfortable bed, feather pillows and and great bath products. The roof top bar and restaurant is a destination with great food, service and the incredible views. To top this the location is a short 500 m from an old city gate along a walking shopping mall. Morning buffet was excellent.

Stayed: October 2018, travelled as a couple
Thank Icedaddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MamillaManagement, Emanuel Rabbanian Shapira - Director of Public Relations and VIP Delegations at Mamilla Hotel, responded to this reviewResponded 3 weeks ago

Dear Guest,

Thank you for recently staying at the Mamilla Hotel, and for taking the time to share your fabulous review of your extraordinarily luxurious experience.
We are honored that you found our hotel to be exceptional in so many ways!

You love our supremely convenient location adjacent to the Mamilla Shopping Mall and just a few steps away from the resplendent Old City; you adore our RoofTop Restaurant with its enticing cuisine, personal service and sparkling views of Jerusalem (rendered even more glorious when coupled with sparkling wine). You love the Mamilla Hotel Breakfast Buffet, and the comfortable well-appointed room you stayed in, offering the warm comfort of luxury bedding and amenities we consistently make sure to replenish for your enjoyment.

We would love to have the honor and the pleasure of welcoming you back to more signature lifestyle Mamilla Hotel Experiences.

Sincerely,
Emanuel Rabbanian Shapira
Director of Public Relations and VIP Delegations.

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Reviewed 4 weeks ago via mobile

Arriving to the hotel the valet takes the car to the parking immediately providing you the freedom to enter the hotel without the Jerusalem hassles to find parking
The check-in was ok, but after identifying that it was a treat for my partners birthday the reception clerk went on to explain the prices and costs right in front of her. Had I known I would have asked her to wait in the sofas while I sorted the check-in. Normally don’t discuss prices on arrival
Going to the room, we were on the 3rd floor, the doors open outwards from the room and are quite heavy doors, but inside awaits a well thought out room with plenty of space, glass walled bathroom with switchable tint for privacy and the mattress was just right for us.
We were here for the weekend and with the hotel 2 minutes from the Mamilla shopping area, 5-10 minutes walk from the Old City Jaffa gate and for eating on a Friday night when a lot of Jerusalem is closed it is 10-15 minutes walk from an area of good restaurants that are open.
The breakfast has a great choice for all tastes cooked and cold choices, including the usual omelette/egg bar
Even with it being in the center of the city once in the room, very little of the outside is noticeable.
We didn’t go to the rooftop restaurant but did take advantage of the Akasha Spa treatments
The check out was even easier, when checking out they informed the valet to bring the car and on it arriving informed us and waited patiently till we were ready, no fuss, no pressure.
There is a tea lounge area that can be used by hotel residents at a cost of $50 per room, but the cost is free of charge as long as you are a resident, if you bring guests, then it costs.

Stayed: October 2018, travelled as a couple
Thank IFlank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MamillaManagement, Emanuel Rabbanian Shapira - Director of Public Relations and VIP Delegations at Mamilla Hotel, responded to this reviewResponded 3 weeks ago

Dear Mamilla Hotel Guest,

Thank you for your recent stay at the Mamilla Hotel, and thank you for taking the time to publish your exquisitely refined review.
We are appreciative to you for evocatively highlighting our quintessential Mamila Hotel features. You loved our :
*Convenient Valet Service, upon check in and check-out.
*Well-thout-out spacious rooms with luxury beds;
*Innovative Bathroom with its switchable tinted glass for privacy;
*Suitable-for-all-tastes Mamilla Hotel Breakfast;
*Invigorating Akasha Spa Treatments;
As for your experience upon entry, we will revise it vis-a-vis the relevant personnel, with a view to consistently refining our etiquette.

Thank you for your fantastic recommendations, which will be of merrit to many travelers.
The Mamilla Hotel Team and I love giving our guests the best experiences possible, and we all look forward to hosting you again, for your comfort and pleasure!

Yours with Best Regards,
Emanuel Rabbanian Shapira

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Reviewed 4 weeks ago

This fantastically located hotel next to the old city of Jerusalem is next level luxury.We stayed here on our honeymoon and loved every minute of our stay. From the friendly and knowledgeable people on the front desk/concierge, to the beautifully appointed rooms to the expansive breakfast, everything was on point. There is an amazing rooftop bar with great views over the old city. This is one of the nicest hotels I've stayed in and would defiantly stay there again when visiting Jerusalem.

  • Stayed: October 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank paulandandrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MamillaManagement, Emanuel Rabbanian Shapira - Director of Public Relations and VIP Delegations at Mamilla Hotel, responded to this reviewResponded 3 weeks ago

Dear Mamilla Hotel Guests,

First and foremost, accept our congratulations for your recent wedding!
Thank you for choosing Mamilla Hotel for your Honeymoon, and accolades for endearingly recommending us to future guests!

We warmly appreciate your truly fabulous review, and are thrilled that you loved our well-appointed rooms, the lavish Mamilla Hotel Breakfast Buffet, and our RoofTop Restaurant, often loved by newlyweds for its exquisitely romantic view of Jerusalem. We are grateful to learn that our front desk and concierge staff exceeded your expectations.

Should your travels bring you back to Jerusalem, we certainly do hope we will have the pleasure of welcoming you and hosting you again!

Sincerely,
Emanuel Rabbanian Shapira
Director of Public Relations and VIP Delegations

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Reviewed 4 weeks ago

Four star hotel in a very good location in Jerusalem. Its modern with nicely appointed rooms, a nice fish restaurant and a dining room downstairs for breakfast. The service was good, the good just ok (the breakfast buffet good but not great) and the overall experience not bad. I'd likely find another place upon returning to Jerusalem, but its a good hotel by any standard.

  • Stayed: October 2018, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank wrldwonder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MamillaManagement, Emanuel Rabbanian Shapira - Director of Public Relations and VIP Delegations at Mamilla Hotel, responded to this reviewResponded 3 weeks ago

Dear Guest,

Thank you for your recent stay at the Mamilla Hotel, and for your review.

We are pleased you appreciate our location and well-appointed rooms, the dining experience in our one-of-a-kind fish restaurant and in our oppulent breakfast buffet served in our our dining hall - the Ballroom.
We are, however dissapointed to learn that your satisfaction was not complete, and your comments were referred to the appropriate channels for their further consideration.

We would much appreciate having additional opportunities to host you on your next visits to Jerusalem, as we are absolutely keen on providing you an experience that is optimal in very way!

Sincerely,
Emanuel Rabbanian Shapira

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