The front is very nice, as is the the reception area.
When we got here the receptionist that we got didn't look at our booking slip, they weren't expecting us and they thought we were part of a group.
They tried putting us into a room we neither booked nor paid for, and it took most of the next day to get the room we booked and paid for.
The hotel is dirty, there are signs from when it was the Palmira still up, the carpets and outdoor tables are old (and were due to be replaced in 2005 under the Palmira) and the LCD TV's have very poor reception. There is dirt and stains on the carpets, walls, fire doors and balconies. One fire door had what looked like blood on it, it had most likely shut itself in someones face, but the blood has been there so long its black.
The room we finally got had no working fan in the bathroom, all it needed was to be re-seated as they told us it made a noise which is why it was turned off. It took 2 days and 3 requests to get a plug in the sink. We were there for 4 days before we got any body wash for the shower so we had to make do with just the shampoo and conditioner.
The food was terrible, we were both made ill on the night we got there, and on at least two occasions we found badly cooked food. We witnessed a lack of hygiene standards when one member of the table staff sneezed on their hand then started putting fresh cutlery into the cutlery tray and putting cups on the tables without washing their hands first (thus contaminating countless food utensils with germs) - we informed the management who apparently pulled the staff up on this.
We don't like complaining, but this hotel is disgusting. The staff look dirty, their clothing looked dirty, and only 4 members of staff spoke passable English and 3 of these are management.
The entertainment was in Ivrit only. We made a request to the Entertainment Manager (hah) to just give us the gist of what was going on in English, i.e. in one show some famous Israeli singer went to France, and there was a whole speech in Ivrit about it, all they needed to say was "Soinso went to Paris because blah blah", but they couldn't even be bothered to do that.
This wasn't the most expensive holiday for us, but this hotel ruined our entire trip as we were both ill throughout due to their poor standards. Myself especially, having you know what meant I couldn't go far from the hotel so I couldn't do the things I wanted to do on my trip. The stomach cramps were really bad too.
There was even a cake in the lobby cafe that had a thumb hole in the chocolate "icing". When pointed out they didn't do anything about it. The next day they had - they moved one of the chocolate balls and put it over the thumb hole :( you could tell, because the indent from its original location was still visible - flipping disgusting.
The staff don't seem to care about the dirt etc. If I, as a tourist, see the dirt and think "I'm not coming back here" then so will other tourists. We know for a fact that some other people complained about the dirt and whatnot, so although the rep and the manager were telling us the place is better than it was as the Palmira, we know they were talking BS!
They told us that Fattal has spent millions of shekels on the place - ha ha ha, yeah, thats funny - thats why there are those old Palmira signs up still (after 18 months of Fattal ownership) and the carpets and the outside tables are the same - like I say, BS!
All in all, don't go to this hotel, it can make you ill.
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- Also Known As:
- Royal Tulip Eilat Hotel Eilat