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Richmond Ephesus Resort
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Reviews (856)
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All reviewsanimation teamrsd tourduty managerbeach hotelquiet poolprivate beachturkeyshow cookingplenty of sunbedsthe main hotellovely holidayspa facilitiessea viewbeach volleyballwater slideslittle repetitivebeach bar
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Reviewed 7 July 2016

We've recently returned from a week long stay at this hotel and it was very good. The hotel is very nice and the grounds surrounding it are lovely, the beach a a 2 minute walk.

The Staff mostly are fantastic and very alert, I did have one issue at the pool bar on the last evening where I was stood there waiting to be served in plain sight but both bartenders served 8 people before I'd had enough of waiting and went to the bar inside the hotel.........Quite annoying. Anastasia (spelling) the guest relations manager was fantastic, very nice to deal with and extremely helpful. The animation team also get a 10 out of 10 for effort, they look like they all really enjoy what they do and they really do try and get all the guest's involved in what they do. The staff are all also very polite.

Food was generally good, a mic of western and Turkish food which I really enjoyed! The hotel also offers themed night in the restaurant on the 6th floor, we did all of them the Turkish night, Italian night and Seafood night and I have to say whilst the service was ok the food wasn't that great. It's a great idea but the menu's need a complete re-think, If I'm going to go out of my way and book a few night's in the restaurant and even pay a little extra for the seafood night (the other two cost nothing) I want food that I cannot get downstairs in the dining room as pretty much all the food we were served on these evening I'd already eaten at some point in the main dining hall, let your' chefs get creative a bit and do something different. I'm sure Turkish cuisine has a lot more to offer than the generic hummus, tabouleh and olives.

We decided to have a Tuirkish bath which we had pre booked through our holiday rep. We didn't want anything other than a little massage and rub down. because we had only booked the basic package the woman that seemed to be in charge of running the hotels spa seemed pretty desperate to sell us a better package, which is fine but after many times of saying we weren't interested she she was very persistent in telling us it's what we should do, it was actually quite uncomfortable being put in this position, she was very pushy. Then there was also the guy with the beard that sit's at the top of the stairs inside the hotel lobby trying to sell spa packages, again very pushy and it was impossible to walk past him without being hassled, it actually put me off quite a lot and for a 5 star hotel seemed very odd.

Overall though a very good experience and we would definitely return here.

Another bonus is that the hotel seemed to be very disable/wheel chair access friendly.

  • Stayed: June 2016, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank GaretheMoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MEHMET U, General Manager at Richmond Ephesus Resort, responded to this reviewResponded 9 July 2016

Dear Guest,

Thank you for giving us a perfect rating and for choosing our hotel. I am very glad that you found our staff helpful and with pleasure forward your appreciation to the heart of out team. I highly appreciate you kinf words about the taste and variety of food. I will pass your comments about the Spa Personal and the necessary warnings will be done because Guests’ comfort and satisfaction are very important for us.

Rest assured we will do everything in our hands to make your stay as enjoyable as you expect it from us.

If I can be of any further assistance, please do not hesitate to contact me, or any member of our Team.

We hope to have the pleasure of welcoming you back again in the near future and thank you very much for your valuable review.

Your sincerely,

Mehmet Uçar

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2016 via mobile

Visited this hotel twice with family on two separate occasions a few years ago. Loved both stays here! The rooms with clean and quiet away from the noise of any entertainment, which was available but not too 'in your face' which was good. Went all inclusive, food on site was always good and mostly fresh, especially enjoyed the pasta that is cooked fresh and specially for you outside. Great choice of pudding. Not too expensive and only a 10 minute taxi journey into Kusadasi town centre. Not too far out from other day outings either. Would love to revisit one year!

Stayed: August 2015, travelled with family
2  Thank Heather R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MEHMET U, General Manager at Richmond Ephesus Resort, responded to this reviewResponded 7 July 2016

Dear Guest,

It is a big pleasure for us to know that you have shown a trust and support by being our guest for the second time, thank you for your valuable and lovely review, I appreciate it so much.

I am very delighted to read that you loved both stays and satisfied with the room cleaning, food, the choice of desserts and other facilities.

We truly enjoyed looking after you and hope to the pleasure of welcoming you back again.

Best Regards,

Mehmet Uçar

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2016 via mobile

I stayed all kusadasi hotel several years , I can say best hotel was Richmond !! Everything was perfect , good location, lovely dinner , perfect room ,very clean , my children really enjoyed this holiday , people was very friendly , will go again , thanks from Dollard family .. kiss from Yagmur ....

Stayed: July 2016, travelled with family
2  Thank Saadet Yagmur D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MEHMET U, General Manager at Richmond Ephesus Resort, responded to this reviewResponded 6 July 2016

Dear Guest,

Thank you very much for your supporting and your nice review about our hotel. I appreciate your positive comments and I am very glad that you and your children really enjoyed this holiday. We do our best to provide our guests with the best service and facilities. . I'm sure our team enjoyed catering to your needs as much as you enjoyed your stay.

We are looking forward to welcome you and your family again and wish you a blessed Ramadan.

Kind Regards,

Mehmet Uçar

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2016

Just returned from our 6th holiday at this resort and already got it booked again for September.Can't fault it.Great food,great beach and most of all great staff.Nothing is too much trouble for any of them Memet,Barbarus and the new girl on the block Anastasia !!!! Probably not everybody's cup of tea being a resort but for a quite relaxing holiday it's ideal.Kusadasi only 15 mins away in a taxi if you want it. Been to quite a few other resorts in Turkey but this one is the best for all our needs.Made some really lovely foreign friends who keep returning year after year especially all the Belgium one's !!!!! Can't praise it enough.Lastly a quick mention about the animation team headed by Popeye,Chicho and Jake.What a team.Will see you all in September xxx

Room Tip: Rooms out in the blocks of 8 are closer to the beach and seem quieter than the hotel
  • Stayed: June 2016, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MEHMET U, Genel Müdür at Richmond Ephesus Resort, responded to this reviewResponded 14 July 2016

Dear Guest,

First of all thank you for being our repeat guest and leaving such a wonderful review regarding your recent stay with us. Your feedback is very important to us. Our team of Richmond Ephesus Resort and I are happy to hear that you already booked us for September.
Your satisfaction always is the biggest happiness for all the team members.

Can't wait to see you and welcome you and Carol in 2 months. Please contact us if you need our assistance.

Yours sincerely,

Mehmet Uçar

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2016 via mobile

I stayed there because Turkish airline was delayed and they send us there. It was a very long ride from the airport The 3rd bed (sofa bed) for our daughter was so dirty that our daughter slept with us
The room was dirty and the towels very old and tore so our bed sheets With the rush checking out to cash out flight We left behind some items and the hotel isn't even answering our emails asking to fedex our belongings.
I will never go to that hotel. The food was less than ok

Stayed: July 2016, travelled with family
1  Thank ABCFTRIP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MEHMET U, General Manager at Richmond Ephesus Resort, responded to this reviewResponded 4 July 2016

Dear Guest,

First of all thank you very much for taking your time and share your opinion with us. On behalf of the team of Richmond Ephesus Resort we are really upset that you were not satisfied with some services provided in our hotel. We are very sorry fort he accident that you lived and we understand and share your stress and dissapointing.

I would like to inform you that on the night when Turkish airlines decided to send us the rooms to accomodate it was not planned and the Request was send in the night at 3 a.m. regarding your comments about cleaning all this proccess are continuing during the day and all of the rooms are cleaned once a day even if they are empty and doesn’t have a reservation. We do not have a sofa bed as extra bed in our hotel we use a normal single twin bed on this point of view I think it was misunderstanding.

Our Customer relation service has already sent you an e-mail. On behalf of Richmond Ephesus Resort there is a lost and found policy and procedure of it. An item left behind by guest either in the room or in public area identified by any staff and brought under the notice of Housekeeping is termed as “Lost and Found” item. There is a special dedicated location to receive lost and found items whether it is found in guestrooms, meeting rooms, public area or restaurants. The lost items is secured in a locked closet or area that has highly restricted access. Our staff are instructed to bring items to lost and found area, with valuables receiving immediate attention. All items received to be recorded in a lost and found register.

Due to investigation our Housekeeping duty manager have checked all the papers and lost and found things but unfortunately your leggings wasn’t found.
As general manager I would like to inform you that all your the negative comments will be forwarded to our duty managers to make the necessary corrections and improvements.

Again thank you very much for your review and we would like to say that we will be happy to accomodate you once again in our facility.

Best Regards,

Mehmet Uçar

General Manager



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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