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All reviewsasia sidebusiness triporange restaurantthe executive loungebusiness loungeindoor poolnice hotelrooms are spaciousmini bargreat roomataturk airportconvenient locationturkeybreakfast buffettop floorcarrefourtaxi
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Reviewed 29 March 2018

I really have a hard time to understand what is the problem with Istanbul hotel turning on the air conditioner during winter. I was in Istanbul in March of 2018 - 16 Celsius degrees, definetely not extremely cold (end of winter almost) and since the first day of my stay I complained about the air conditioner. Several excuses were given to me, the first was that that might be a problem and they would check and nothing was done. Second day, I complained again and they managed to turn on the air for one night, on the following morning I left to work and when I returned to the room, guess what? Air conditioner off, OF COURSE. This was already my 3rd day, I called to complain again, and then they offered me a room on the other column. As only had two more days in the hotel I refused because all of the trouble I would have. Then on my last day I went to talk to one of the clerk and he admitted that during that time, the air conditioner worked on the "winter mode" which means, IT DOES NOT WORK, WHAT THEY DO IS LET THE FAN ON. Marriot, I will tell you something that you might not be aware of, if anyone go to your website now is written all room offer AIR CONDITIONER, not FAN. But when you arrive in your room, you will see that the air doesnt work. So Marriot, that is CHEATING THE CUSTOMER. You offer something in your website, REGARDLESS OF THE SEASON, and you just dont provide it. I could expect this attitude of more common hotels but not from Marriot, choosing to save costs and have a lower energy bill on the exchange of CHEATING THE CUSTOMER AND MAKING THEIR STAY TERRIBLE. I slept terribly all the days I was there because your hotel is tight fistead and want to save some changes in the cost of unpleasing the customer. Also had a funny episode with a taxi driver. I ordered a taxi from the yellow ones, you Marriot, called the taxi to me and the guy was speeding as hell, driving in a total unsafe manner and completely LOST, he said he knew the address to hotel staff and didnt. We had to stop several times to ask for help and of course this was not discounted on my payment. Went to complain with the manager of Marriott I was told as this was a yellow cab they did not have responsibility. Right, so you allow these cars to enter in your property, take YOUR customers, let the charge be done on YOUR HOTEL NUMBERS and you have no responsibility? Quite funny actually, the manager also told me if I was not happy with the ride and would like a discount for the trouble that we got lost, I should have talked directly to the driver. But please explain to me how, AS HE DIDNT SPEAK ENGLISH AND I DONT SPEAK TURKISH??? Disappointed again. Ah, also ordered dinned in my room one day and got a HAIR in my salad, Manager called and said I´d not have charges in the whole meal, which was the salad and a wine. Guess what? I was lied again, they only did not charge the salad, wine was charged. To sum up, Marriot Asia Istanbul is not in Marriot level, staff is very unprepared and instead of trying to help the client they try to prove them wrong as is my taxi episode. The only reason why Im not giveing a rate ONE - THE WORST is because of the health club and Spa. Spa clerk and all staff are increadibly nice, amicable and helpful, when I was there I really felt I was in a Marriott chain, after leaving you just feel in you are in a regualar hotel. Needless to say I will never go back to be a guest in Marriot. SHAME ON YOU, MARRIOT ASIA ISTANBUL. By the way, you are still missing to give me my points for that stay, please do it as soon as possible.

Room Tip: make sure you have real air conditioner in your room as written in your room description.
  • Stayed: March 2018, travelled on business
    • Location
    • Rooms
    • Service
Thank Juliana F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barbaros S, Manager at Istanbul Marriott Hotel Asia, responded to this reviewResponded 30 March 2018

Dear Juliana F,

First of all, I would like to take this opportunity to thank you for having voiced your clear comments regarding your experience that will certainly play a constructive role for our property to re-evaluate the overall performance of our service rendered during your stay, and take necessary actions to avoid any possibility of undesired recurrence of failed incidents. I am committed to state in most sincerity
that the points kindly underscored by you, is now being investigated and shared with the responsible department heads.

I once again would like to emphasize our gratitude that you have taken your valuable time to kindly share your experience with us.

With My Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2018

Everything was excellent. Bed quality and room service. location is good but it depends where you will visit in Asia side, as I was in traffic all the time. Bagdad street seems to be near but traffic will take u an hour.

Room Tip: take the higher floor for better city view
  • Stayed: March 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Rovshan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hakan S, Front Office Manager at Istanbul Marriott Hotel Asia, responded to this reviewResponded 18 May 2018

Dear Rovshan S, I want to thank you for staying with us, and mentioning great things about our hotel. we hope to have the opportunity to serve you again! Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 March 2018

From beginning to end of my stay the staff was fantastic. I arrived late on a cool evening, the reception gave me a warm drink while checking-in. The staff was always nearby, but not intrusive.

The room was a good size. The bath had nice toiletries.

I was traveling for business so I did not use the spa or other facilities.

I always like Marriott's pillow choice offer.

The breakfast buffet was very nice with lots of choices. My only negative comment is that coffee was not immediately offered.

When I left they gave me a small box of Turkish Delights candy. A lovely sendoff.

  • Stayed: March 2018, travelled on business
    • Value
    • Rooms
    • Service
Thank yellowhaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hakan S, Front Office Manager at Istanbul Marriott Hotel Asia, responded to this reviewResponded 18 May 2018

Dear yellowhaus, We are delighted to hear aboutyour nice comment on your recent stay with us and really appreciate your feedback! Your comment about coffee service that I have already shared with our F&B Director for taking necessary action to train our staff. I hope the next time you stay with us, you are able get your coffee immediately. Thank you again for your feedback and for being our guest.Sincerely

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Reviewed 10 March 2018

Very good service. English language still a challenge in the restaurant but that's Turkey. Breakfast well presented and food is good. Rooms spacious with lovely view of Istanbul although situated in busy part of the city. When staying here ask for room on the higher floors ... quiet part of the hotel... easily accessible with fast elevators.

  • Stayed: March 2018, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Williamhh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hakan S, Front Office Manager at Istanbul Marriott Hotel Asia, responded to this reviewResponded 18 May 2018

Dear Williamhh,
We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologize for falling short of your expectations about language barrier. I assure you this was never our goal and we look forward to using your feedback as a training tool for future guest interactions. Thank you again and safe travels!
Best Regards,

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Reviewed 8 March 2018

I liked the high ceilings in the room, but the lighting was quite bad over the bed. There was plenty of room to spread out. If you have business in the area, I would recommend the hotel. The front desk staff is eager to please. There are some large malls in the nearby Atasehir neighborhood. I'd stay here again if I am in the area.

  • Stayed: March 2018, travelled solo
    • Value
    • Cleanliness
    • Service
Thank meanchat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hakan S, Front Office Manager at Istanbul Marriott Hotel Asia, responded to this reviewResponded 18 May 2018

Dear meanchat, We are delighted to hear about your recent stay with us and really appreciate your feedback. I will share your comments about the lighting with our Engineering team as a feedback.Thank you for sharing your nice thoughts about our staff and we hope to have the opportunity to serve you again. Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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