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“What could be better? maybe an elevator....?”

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Best Western Citadel Hotel
Ranked #194 of 1,154 Hotels in Istanbul
Certificate of Excellence
Tulsa
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“What could be better? maybe an elevator....?”
Reviewed 27 November 2011

Began our tour of Turkey with 3 days in Istanbul at the Citadel, and am so glad we did! The location is PERFECT....beautiful view of the Sea of Marmara, yet a short jaunt out the back door took us through a quaint neighborhood to small shops with water, chips, and many of the things we forgot to pack. Up the steep hill was what we came to see: the Cistern, Hagia
Sophia, Topkapi, restaurants, sweet shops, the "small" bazaar. Great food at the Citadel's restaurant. A lovely lobby, informative desk help. Our "next trip" to Turkey will again be based from here.

Room Tip: Loved our sea-view balcony with table and chairs. Too bad it was too cool and windy the evenings w...
See more room tips
  • Stayed November 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TulsaTraveler_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this review, 8 October 2013
Dear Valued Guest,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Being a BEST WESTERN Hotel which is a part of the BEST WESTERN Hotels’ chain, in order to maintain our quality of service and products, our guests’ satisfaction is taken into consideration immediately.

Thank you for your kindly feedback, thank you for your attention and giving time to write a feedback at tripadvisor. We are honored.

We appreciate for giving us an opportunity of hosting you. We look forward your next arrival, we are pleased & honored serving you.

Kindest Regards,

Murat ALTUN

General Manager
BEST WESTERN
CITADEL HOTEL
ISTANBUL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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454 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (92)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
california
Level 3 Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 19 November 2011

Very nice boutique hotel. The owner is a Turkish national that had been living in the United States for a very long time. Now that he's here, he's very hands on and can be found in the lobby. Very nice dinner menu. Breakfast is much better than a continental breakfast. There are 4 different kinds of olives, cheeses, breads and eggs made to order.
The hotel does not have an elevator but it's only 3 floors. Also as stated the rooms are extremely small. They are modern and very clean.
The hotel is down the hill from The Blue Mosque, Hagia Sophia, and Topkapi Palace. Be warned these are old cobblestone streets and you need very comfortable shoes. There's a small bazaar at the beginning of the Blue Mosque. After you leave the Blue Mosque and Hagia Sofia, about 5-10 minute walk, on the way to the Grand Bazaar, is Starbucks. There is free wireless, spotless restroom and comfortable seating.
The Grand Bazaar is a bit overwhelming and I suggest you get there early. The throngs of people is a bit much. No matter what day of the week because many come from cruises.
There is a securiy guard wanding people on their way inside. The Bazaar is closed on
Sundays.

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CaliforniaIsabella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this review, 8 October 2013
Dear Valued Guest,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Being a BEST WESTERN Hotel which is a part of the BEST WESTERN Hotels’ chain, in order to maintain our quality of service and products, our guests’ satisfaction is taken into consideration immediately.

Thank you for your kindly feedback, thank you for your attention and giving time to write a feedback at tripadvisor. We are honored.

We appreciate for giving us an opportunity of hosting you. We look forward your next arrival, we are pleased & honored serving you.

Kindest Regards,

Murat ALTUN

General Manager
BEST WESTERN
CITADEL HOTEL
ISTANBUL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairo, Al Qahirah, Egypt
Level 2 Contributor
4 reviews
Reviewed 14 November 2011

I could say Citadel Hotel is PERFECT. great location,only 10 min walk to the tram station which gets you everywhere, 10 minute walk to the most famous attractions (St. Sophia &Blue mosque) the whole neighborhood is the old city, which I love walking through.
Rooms are fully equipped. more than we needed... although a bit small (since we had a baby crib added)
Breakfast buffet with everything you wish for
Staff is very friendly &helpful (we asked a lot about how&where to go in Istanbul and they were never bored of us) specially Mr.Massoud.
we had a 1 year old baby, yet we enjoyed the stay as they made it as comfortable for us as possible.

Room Tip: groud floor rooms are more spacious
See more room tips
  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this review, 8 October 2013
Dear Valued Guest,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Being a BEST WESTERN Hotel which is a part of the BEST WESTERN Hotels’ chain, in order to maintain our quality of service and products, our guests’ satisfaction is taken into consideration immediately.

Thank you for your kindly feedback, thank you for your attention and giving time to write a feedback at tripadvisor. We are honored.

We appreciate for giving us an opportunity of hosting you. We look forward your next arrival, we are pleased & honored serving you.

Kindest Regards,

Murat ALTUN

General Manager
BEST WESTERN
CITADEL HOTEL
ISTANBUL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Islamabad, Pakistan
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 November 2011

This hotel was clean and the staff was very friendly. We didn't pay much so we didn't expect much. That said, I feel it exceeded expectations.

Breakfast was good. Location was OK, but depends on what you want to see and do. We ended up hiking up and down the hill several times between the attractions and the hotel. Good exercise but it may not be what you want.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Timothy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this review, 8 October 2013
Dear Valued Guest,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Being a BEST WESTERN Hotel which is a part of the BEST WESTERN Hotels’ chain, in order to maintain our quality of service and products, our guests’ satisfaction is taken into consideration immediately.

Thank you for your kindly feedback, thank you for your attention and giving time to write a feedback at tripadvisor. We are honored.

We appreciate for giving us an opportunity of hosting you. We look forward your next arrival, we are pleased & honored serving you.

Kindest Regards,

Murat ALTUN

General Manager
BEST WESTERN
CITADEL HOTEL
ISTANBUL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ingenheim
1 review
Reviewed 28 October 2011

I can only recommend the Citadel hotel in Istanbul: comfortable rooms, good service, nice sea view. Close to the sightseeing highlights and nevertheless located in a quiet area. We had some wonderful days there. We particularly liked the kindness and cooperativeness of the staff, particularly Mr. Turker has really helped us during our stay. We will certrainly come back someday.

  • Stayed October 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarah K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWThePresidentHotel, Genel Müdür at Best Western Citadel Hotel, responded to this review, 8 October 2013
Dear Valued Guest,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Being a BEST WESTERN Hotel which is a part of the BEST WESTERN Hotels’ chain, in order to maintain our quality of service and products, our guests’ satisfaction is taken into consideration immediately.

Thank you for your kindly feedback, thank you for your attention and giving time to write a feedback at tripadvisor. We are honored.

We appreciate for giving us an opportunity of hosting you. We look forward your next arrival, we are pleased & honored serving you.

Kindest Regards,

Murat ALTUN

General Manager
BEST WESTERN
CITADEL HOTEL
ISTANBUL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Citadel Hotel

Property: Best Western Citadel Hotel
Address: Kennedy Caddesi Sahil Yolu No.32 | Ahirkapi, Istanbul 34400, Turkey
Region: Turkey > Istanbul > Sultanahmet
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service
Hotel Style:
#70 Family Hotel in Istanbul
#82 Romantic Hotel in Istanbul
#149 Luxury Hotel in Istanbul
Price range (per night): $76 - $170
Hotel Class:4 star — Best Western Citadel Hotel 4*
Number of rooms: 31
Reservation Options:
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Also Known As:
Best Western Istanbul
Istanbul Best Western

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