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Reviews (2,025)
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Reviewed 11 February 2012

I would recommend this hotel for a short stay; the old palace is beautiful, the customer service is exceptional, and the entire place is impeccably clean. The rooms are nicely appointed, and the highlight is the 5 piece bathroom. A view of the Bosphorus is very nice, but I am not certain it is worth and extra 90 Euro a night. We were here as part of a business trip and the business facilities were very nice and well maintained. The hotel had two very significant draw-backs:
a) For individuals wanting to explore Istanbul, the distance from Sultanamet, and the majority of the tourist attraction (Topkapi Palace, Hagia Sophia, Hippodrome etc) was a detraction - a very unpleasant 25 minute cab ride (beware of corrupt taxi drivers) made it difficult to hop in and out of the hotel, and
b) the hotel did not have any convenience type shops, which meant having to leave the grounds to pick up items like sodas and light snacks, or affordable (light and simple) breakfasts. While I appreciate that this is a very high end establishment, I would still appreciate a small shop for sundry items.
Laledan and Turga were very good - excellent service, very good food. Room service on the other hand was VERY overpriced and disappointingly mediocre, even down right bad.
So while I believe the hotel is certainly worth a (short-term) visit, I do not think I would return.

  • Stayed: February 2012, travelled on business
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5  Thank Ms_OffTheBeatenPath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPKI, General Manager at Ciragan Palace Kempinski Istanbul, responded to this reviewResponded 15 February 2012

Dear Ciragan Guest,
Thank you for posting your comment on TripAdvisor.
I am glad to hear that you enjoyed our services during your very recent visit.
We have taken note of your suggestions and I truly appreciate you taking the time to share your constructive feedback as this is the only way we can assess our guests' needs and expectations, and continuously improve our services.
I still hope we will have the pleasure of welcoming you again.
Yours sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 February 2012

What can I say about this hotel?? Everything was as luxury hospitality services should be in every hotel!!! Turkey is famous for its tourism yet overall the country is far behind a proper star rating system whith many proclaimed 5 stars to be proven to be 4 stars at least. Ciragan Palace though is not only an exception but a bright example for hoteliers all over Europe on how luxury services are offered!!

The ""new" building is relatively old with the decadent othoman additions in design being evident in all the wings (kitch gold and silver and coloured glasses etc) but in Ciragan this is an enjoyment and in Istanbul this is a trade mark and part of the experience! I had a Bosphorus view room which was spacious and clean yet as decadent but this is something you like or hate I position the room's style as part of the experience as my likes are more minimal.

What can I say about the breakfast and the breakfast room, the super helpful staff, the brialliant tastes in the restaurant and the best massage ever. The outdoor pool area is fab the indoor pool area is a bit less than expected. The outdoors of the Cirgana Palace are just magnifiscent with the old palace section to be the main jewel of the hotel.

This is definately Istanbul's landmark hotel and would definately visit again and recommend it by all means!!

  • Stayed: June 2011, travelled as a couple
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Thank Manos_LHR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPKI, General Manager at Ciragan Palace Kempinski Istanbul, responded to this reviewResponded 15 February 2012

Dear Ciragan Guest,
Thank you for posting your comment on TripAdvisor.
It was a true pleasure for us to read your thoughtful feedback and I am very happy to hear that you enjoyed your stay with us last summer.
I do look forward to welcoming you again soon.
Yours sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 February 2012

Stayed in this hotel in January for one night. The hotel is beautifully decorated. Rooms are very nice and spacious, very comfortable bed. They are located in the new building, not the palace itself, which is fine, since it give you the view of the palace.
Location of the hotel is great, right on the Bosphorus, short walk from Ortakoy, which is very nice with lots of restorants (we had dinner at Bayan restorant and the food was amazing).
The spa area is nice, lovely outside pool, heated, and we really enjoyed the swim while it was snowing, looking at palace and Bosphorus, that was truly something else. :)
Staff was very friendly and helpful. We went to the palace to check it out and the consierge there was very nice and gave us the tour of the suits.
The breakfast buffer had a huge selection, but unfortunatelly the taste wasn't as good as one would expect. Not that it was bad, just nothing special.
All in all beautiful hotel, a bit pricy for us, so we treated ourselves with one night there and it was really nice experience.

  • Stayed: January 2012, travelled with friends
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1  Thank sesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPKI, General Manager at Ciragan Palace Kempinski Istanbul, responded to this reviewResponded 15 February 2012

Dear Ciragan Guest,
Thank you for posting your comment on TripAdvisor following your recent stay with us last month.
I am glad to hear that you enjoyed swimming in our heated infinity pool while it was snowing against the Palace and Bosphorus at the backdrop.
We thank you for your feedback, and look forward to welcoming you on many occasions in the near future.
Yours sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 February 2012

The hotel is incredible, very nice infinity pool an service.. Great place.. Shame I couldnt spend more time in the hotel as had so much to see in Istanbul

  • Stayed: July 2011
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1  Thank Franktravelstheworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPKI, General Manager at Ciragan Palace Kempinski Istanbul, responded to this reviewResponded 15 February 2012

Dear Ciragan Guest,
Thank you for posting your comment on TripAdvisor.
We were very happy to read your review, and are glad that we could contribute to making your trip to Istanbul a memorable experience.
Thank you once again for your thoughtful feedback and we hope to welcome you again soon.
Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 February 2012

The whole ambience here is wonderful. The pool is stunning and please visit the Tugra restaurant even if you do not stay at the hotel itself.

Thank Marshan21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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