Although well known to be expensive, I generally come here when I want a special experience as It is a beautiful environment.
Yesterday afternoon came with a friend just to chill around 4.30 for a drink ad snack. The menu came promptly ad thereafter it was a question of being totally ignored by the staff ad summoning them to get any attention.
We ordered the cheese toasties and vegetable spring rolls from the snack menu... we were told the spring rolls not available..since we were veg requested the fried oyster mushroom snack... waiter not familiar and insisting no mushroom on the menu!!!! Had to educate him on the contents of the menu!!! ordered a fresh orange juice and milkshake... the drinks came relatively quickly but the snacks were very slow... when they were brought no cutlery or side plates were brought ad having waited so long we just couldn’t be bothered to chase them.. we wanted some chilly sauce ad were told very abruptly no chilly sauce but managed to get a bottle of tobacco which was essentially just dumped on the table... no service .... no finesse ... the waiters were totally oblivious to our presence and seemed to be either chatting or getting ready for dinner service....we bought two pieces of cake ad asked for the bill which also again took ages to come and when the bill was brought it was essentially dumped at our table and the waiter walked away at which point having regard to the huge amount I was about to pay I called him back, complained about the absolutely indifferent service we had received, asked him to wait rather than walk away.
However beautiful the restaurant the essence of a good restaurant is the service and the welcome given to guests. This is totally lacking. We were essentially ignored ad I felt cheated especially having regard to the extremely high rates they charge.
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