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121 - 126 of 6,369 reviews
Reviewed 4 weeks ago via mobile

I love cinnamon grand for loving hospitality service for us.i can always recommend to the world for cinnamon grand.very beautifully designed and foods and beverages also very nice and also delicious favours.

Stayed: October 2018, travelled as a couple
1  Thank sherry_dissa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CinnamonG3, General Manager at Cinnamon Grand Colombo, responded to this reviewResponded 4 weeks ago

Thank you for your review of Cinnamon Grand Colombo.
We are happy to know that you like the hospitality and services we extend to our guests, our expansive and well appointed property and our array of restaurants and cuisines.
Thank you once again for your review and recommendation and we look forward to welcoming you again.
Thank you.
Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Live music from ‘The Infamous’ was incredible and well worth it. The drinks and food were also perfect for all of us and the atmosphere was 10/10. Definetly come check this place out! Plenty of lovely options for dinner and drinks. Don’t miss this place and band.

Stayed: October 2018, travelled with friends
Thank Gus M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CinnamonG3, General Manager at Cinnamon Grand Colombo, responded to this reviewResponded 4 weeks ago

Thank you for reviewing your experience at Cinnamon Grand Colombo.
It was a pleasure to have you visit our Breeze Bar and pleased to know that you enjoyed the food, drinks and live entertainment by the 'Infamous' surrounding by the beautiful atmosphere of the pool and garden.
We are happy to know that you enjoyed your evening with us and we look forward to welcoming you again in the future.
Thank you.
Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Our business consultant was staying at the Cinnamon grand this time for over 3 weeks - this was his 23rd visit over 3 years and each visit has been the same or similar duration.
After finishing with us at 4:30 pm he went back to the hotel to freshen up, pack up and was heading to the airport at 9 pm. He was half way through his packing with his stuff all over the room - laptop, passport etc. And had decided to go down to breeze bar to get something to eat, come back finish packing, freshen up and leave. While he had gone down for a duration of maybe 45 mins - the hotel may have made an error but have made a call that the guest had overstayed and cleared his room the way it was dumping all his belongings in the bag - including his toiletries over the laptop! The bag was packed by house keeping and was left at the concierge. He came back to his room and thought he was robbed clean! He called the reception and sorted it out as he still has access to his room but he is irritated as this was a breach of his privacy and caused him inconvenience to repack his bags as everything was dumped in one bag as he had to fly for 18+ hours. He is a frequent traveler and has never experienced such a situation. I am a frequent traveler as well and this is the first time I have heard of such a situation. I’m not a fan of Cinnamon Grand because of the hotels arrogance - well they used to be one of the only 5 star hotels in Colombo. There are many more choices now so please think twice before choosing this place as for the rate offered it is not worth it and this place is not even close to Internaional standards!

Stayed: October 2018, travelled on business
Thank SaurabhU1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CinnamonG3, General Manager at Cinnamon Grand Colombo, responded to this reviewResponded 3 weeks ago

Thank you for choosing Cinnamon Grand Colombo.
Please accept our sincere apologies for any inconvenience your Business Consultant may have experienced due to a miscommunication which had taken place. We have made note of this unfortunate incident and necessary measures will be taken to ensure that such circumstances do not recur in the future.
Whilst we once again extent our sincere apologies, we also do hope that this does not deter him from residing with us again as we look forward to an opportunity of welcoming him and serving him better during his next visit to Colombo.
Thank you.
Best Regards,

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Reviewed 4 weeks ago via mobile

We have really enjoyed our stay at Cinnoman Grand. The staff have been and wonderful and there are multiple restaurants and shops to enjoy. One of the hosts Prince, showed us around and gave a great tour of all that Cinnamon has to offer. After finding out we were visiting Sri Lanka for my Dad’s 70th- Prince arranged for a cake in their room. Thanks Prince, keep up the great service!

Stayed: October 2018, travelled with family
Thank Adventure495483
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CinnamonG3, General Manager at Cinnamon Grand Colombo, responded to this reviewResponded 4 weeks ago

Thank you for choosing Cinnamon Grand Colombo.
It was a pleasure having you reside with us during your visit to Colombo and pleased to know that you enjoyed our array of restaurants and cuisines, the services extended by our associate in celebration of your father's birthday and ensuring that it was made memorable. Your kind words of him is much appreciated and will indeed be conveyed.
Thank you for reviewing your experience with us and we delighted to know that you enjoyed your stay with us.
We look forward to welcoming you again upon your return to Colombo to indulge in Cinnamon's finest hospitality.
Thank you.
Best Regards,

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Reviewed 4 weeks ago

Good welcome
Staff at your service days and night
Huge buffet for breakfast with salty & sweety selection
Nice large room with bathroom offering both shower and bath
Few restaurants inside the complex as well as a couple of shops
Perfect stay, wishing to come back with the family for a rest, enjoying offer better...

Room Tip: To stay on rooms above breakfast room
  • Stayed: October 2018, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank ChrisAuSax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CinnamonG3, General Manager at Cinnamon Grand Colombo, responded to this reviewResponded 4 weeks ago

Thank you for choosing Cinnamon Grand Colombo.
It was a pleasure having you reside with us and pleased to know that you liked the warm welcome extended by our associates together with our extensive range of international and local breakfast buffet, our spacious and well appointed rooms and bathrooms with all the amenities one would require, and our array of restaurants and cuisines.
We are happy to know that you had a perfect stay with us and we look forward to welcoming you again upon your arrival to Colombo in the future.
Thank you.
Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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