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Katels85
Sydney, Australia

Very basic - make sure you get a room without carpet!!!

Review of Hotel Sapphire
2.0 of 5 bubblesReviewed 1 Oct 2017via mobile
Stayed here as part of a tour for our final night, very basic and unfortunately I was in a very dusty carpeted room which is screaming for an upgrade or at least a very very deep clean, I felt dirty and itchy as soon as I entered and couldn't wait to leave & spent most of the night coughing - others with carpeted rooms agreed! Those lucky enough to get rooms with wooden floors seemed to have a much more enjoyable stay.
The pool was nice & clean however all the lounge chairs where broken & dirty, and I had to search someone out to find a towel.
Staff were friendly and the restaurant on the top floor served delicious meals, although service was a tad slow, though you get used to that after 2 weeks touring the country and learn to go to dinner much earlier than normal :)
Date of stay: September 2017
Trip type: Travelled with friends
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EAP Hotels H, Rooms Division Manager at Hotel Sapphire, responded to this review
Responded 3 Oct 2017
Dear Reviewer,

Thank you and well noted your positive and negative comments. We agree that the carpet looks dusty but it is the color of it and anyhow we have taken action to arrest the situation immediately.
We are extremely sorry for the inconvenience caused to you during your stay and glad to hear that you had tasted our delicious food and of course we accept there are little issues with regard to slow on service due to lack of experienced staff in the industry.

Sincerely yours,

Rooms Division Manager

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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68 - 73 of 263 reviews
Reviewed 26 September 2017

Party of four booked in advance three rooms for three nights. First problem was getting reception to realise that we had booked three rooms. They were convinced that we should only have two. My wife and I had the room on the side of the hotel next to the church. Six in the morning bells rang out and the constant drone of traffic all night. They should have better sound proofing after all enough people have mentioned this. Room was large but bathroom had seen better days. Chinese restaurant served breakfast and dinner. Portion sizes massive and quality good. Good range of options. Mostly friendly staff. Overall a average experience.

Room tip: Not the church side and take ear plugs with you
Date of stay: September 2017
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank BigGuyHoliday2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EAP Hotels H, Rooms Division Manager at Hotel Sapphire, responded to this reviewResponded 28 September 2017

Dear Reviewer,

Many thanks for your positive and negative comments. We shall look in to the negative ones more seriously other than Noise pollution. While going through the records it was revealed that this booking was made through Expedia for three rooms. However, regret very much apologies for the inconvenience caused at the time of arrival. We have planned to install better sound proofing system in rooms in our next refurbishment.
Glad to hear that you had enjoyed our tasty & mouthwatering dishes at the Restaurant. Trust, you will patronize us once again to share your experience with us.

Sincerely yours,

Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2017

Location of this hotel is Busiest Dehiwala Road .Rooms are big and spacious with AC,TV,Safety box ,services also up to mark and we loved this restaurant staff than food ,first they ask and listen what we need and try to prepare and view from restaurant is really beautiful .
Lobby staff hospitality and receiving also nice.

Date of stay: September 2017
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank Prrasad G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EAP Hotels H, Rooms Division Manager at Hotel Sapphire, responded to this reviewResponded 23 September 2017

Dear Reviewer

Many thanks for your wonderful review and the message conveyed to all the viewers disclosing your honest feelings about the hotel; longing to see you again.

Sincerely yours

Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2017

I stayed here for 1 night prior to my departure. The location of the hotel is very convenient, accessible to shopping areas. It is safe to walk around unguided by yourself. The rooms were big and cosy. The toilets were ok. The wifi connection was very good. Good selection of western and srilankan food at the restaurant. The hotel staffs were friendly and helpful.

Date of stay: September 2017
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
1  Thank niwashini
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EAP Hotels H, Rooms Division Manager at Hotel Sapphire, responded to this reviewResponded 15 September 2017

Dear Reviewer,

Many thanks for your positive comments and of course there are easy accesses to any location island-wide from our hotel. We are specialized in delicious and tasty food and it’s nice to hear that you had a pleasant stay in our premises.
We are longing to see you once again.

Sincerely yours,

Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2017

Stayed here with a tour group before flying home. The hotel has a business and functions feel to it but the rooms are comfortable enough, although fairly basic. The surrounding area is predominantly local shops, although you can walk down to the sea in a few minutes. Breakfast is served in the Chinese restaurant (!) upstairs and there was a great selection, all very tasty. Over all, the hotel served its purpose, but we were glad not to be there for any more than one night.

Date of stay: August 2017
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank CaledonianCalling
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EAP Hotels H, Rooms Division Manager at Hotel Sapphire, responded to this reviewResponded 4 September 2017

Dear Reviewer,

Thank you very much for your lovely and wonderful comments. Of course our hotel is ideal for business or relaxation and easy access to Colombo and its suburbs within few minutes. We serve tasty and healthy food and nice to hear that you enjoyed it.
Longing to see you once again here!

Sincerely yours,

Rooms Division Manager

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Reviewed 15 July 2017 via mobile

The hotel is well located for anyone who has a connecting flight to catch at the airport. Food is good and rooms serve the purpose of a business stay. However, if you have a four member family one needs to ask the hotel staff for the booking reservation.

Date of stay: July 2017
Trip type: Travelled with family
Thank Mayur7620
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EAP Hotels H, Rooms Division Manager at Hotel Sapphire, responded to this reviewResponded 18 July 2017

Dear Reviewer,

Many thanks for your review and we are ever so grateful for disclosing the positive areas of the hotel for the benefit of other travelers. Yes, if you are a family of four, it is advisable to inform the Front Office for additional arrangements. However, we are longing to see you once again at our hotel premises.

Sincerely yours,

Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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