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“Excellent Japanese Restaurant in 5***** Lao Plaza Hotel. Dreadful Service”
Review of Kiku

Kiku
Ranked #151 of 470 Restaurants in Vientiane
Cuisines: Japanese
Restaurant details
Reviewed 7 February 2016

Located within Vientiane's only 5***** star Lao Plaza Hotel, this beautiful Japanese restaurant situated on the hotel's lower ground floor (basement) offers excellent standards of Japanese cuisine. Service from the Lao wait staff was hesitant, awkward and totally untrained by management in what is required in any kind of restaurant let alone a sophisticated Japanese eatery. Staff were always polite but clueless with regard to the very basics of restaurant service. On more than one occasion the staff were no where to be seen in this empty restaurant (we were the only customers). Staff were skiving somewhere else. They had very few English skills and even though my Western guests are fluent Lao speakers, we were unable to impress upon the staff the need to offer any appropriate restaurant service. The seriousness of the situation is underlined by front-of-house staff in the hotel's Reception and their main restaurant who did not know of the existence of the hotel's Japanese restaurant. Management is failing its own staff and customers. The restaurant is very expensive.

    • Value
    • Service
    • Food
Thank peter p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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7 - 11 of 14 reviews

Reviewed 8 February 2017
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 February 2017 via mobile
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 September 2016
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 February 2016
Google Translation

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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