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“Probably will not be back.”

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Sunrise Nha Trang Beach Hotel & Spa
Ranked #14 of 216 Hotels in Nha Trang
Certificate of Excellence
Reviewed 12 September 2017

We have been to Nha Trang four times. This is our first time staying here based on the reviews and the location. We booked three rooms two months in advance for a week each and was not given the rooms that we reserved because they overbooked and they did not tell us hoping we wouldn't notice. The room was supposed to come with a jacuzzi on the balcony and a separate bath/shower that we did not get. The staff is not too friendly and hardly ever smile. They seem to only cater to Russians. The facility looks classic but is really old and needs major renovation. Breakfast selection was very minimal and repetitive and they charged for Vietnamese coffee. On the upside of our stay, the evening bell boy was very friendly and when we go out to the beach there is a security guard that will help you cross the busy street. We go to Nha Trang very often and most likely will not be back at Sunrise Hotel.

Room Tip: Make sure you double check the room that you booked.
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  • Stayed: May 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank Marvin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelM_GM, General Manager at Sunrise Nha Trang Beach Hotel & Spa, responded to this reviewResponded 14 September 2017

Dear Marvin K,

We are disappointed to hear we were unable to meet your expectations on your recent stay with us.

We do apologize for our mistake in regard to room arrangement for your booking. We regret that some aspects of our property did not meet your needs and expectations. I am sorry that this issue has affected your otherwise favorable impression about our evening bell boy and security staff. My team and I value your review and we will certainly use your comments to further improve our guest’s experience.

Once again, we'd like to thank you for your precious feedback and we will be working hard to present to our guests a better experience.

We hope to have the opportunity to welcome you back again in the future, we would love to change your perception about our hotel.

Kind regards,
Michael Melzer
General Manager

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39 - 43 of 1,233 reviews

Reviewed 5 September 2017

Communication with the hotel prior to arrive was excellent. Once at the property it only got better. The building's style is unique in Nha Trang. Our room was lovely - large, clean and with a beautiful view. Breakfast, included in the price of our room, was expansive and catered to every taste (asian and western). The pool and bar were very good. Guest services and the concierge could not have been more helpful.

Located on one end of 'the strip' the area directly outside the hotel was quieter and not as crowded as those more centrally located, but a 10-15 minute walk had you in the midst of all the action.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank htfenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelM_GM, General Manager at Sunrise Nha Trang Beach Hotel & Spa, responded to this reviewResponded 6 September 2017

Dear htfenn,

Thank you for posting your generous review of your stay at Sunrise Nha Trang which is very much appreciated and for recognizing the Sunrise team.

We are delighted that you enjoyed the stay, found the room to your liking and the staffs were helpful and friendly. Thank you for recognizing them as they do their utmost to please our guests and assist them where at all possible.

We do hope it will not be too long before you return.

With best regards,
Michael Melzer
General Manager

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Reviewed 3 September 2017

hi to the sunrise hotel @spa. we would recoiammmend your hotel at the very least 5 star had a fantastic stay. staff was so friendly @helpful the room we had was one of the best we have stayed in travelled all over Thailand vetiiam 'chiana...yours mr'@mrs taylor

  • Stayed: October 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Guest G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelM_GM, General Manager at Sunrise Nha Trang Beach Hotel & Spa, responded to this reviewResponded 6 September 2017

Dear Guest G,

Thank you so much for your review which is very much appreciated. We are delighted to hear that you enjoyed your stay at Sunrise Nha Trang and more so that our team looked after you so well.

We look forward to welcoming you back again soon.

With best regards,
Michael Melzer
General Manager

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Reviewed 29 August 2017

We really liked this hotel. It feels sophisticated but friendly. The suites have fantastic views. The pool area and pool are fabulous. There are two good cocktail bars,one in the foyer and one on an upper floor with views over the bay. Staff are really very helpful and friendly. There is lot of competition for the beach sunbeds in the morning but in the afternoon this is not an issue and afternoon on the beach is a nice time to chill out. At breakfast food is good with plenty of choice but we found it very busy and there are a lot of smokers in the outside area. This wouldn't stop us returning though because the staff are excellent and the hotel feels luxurious.

Stayed: March 2017
Thank Briggsie999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelM_GM, General Manager at Sunrise Nha Trang Beach Hotel & Spa, responded to this reviewResponded 31 August 2017

Dear Briggsie999,

Thank you very much for posting your review of your stay experience and I am delighted that you found our staff friendly and helpful. They do their utmost to assist all our guests with their personal needs and it is indeed very nice of you to recognize this in this public forum.

I am also pleased to hear that you found our suite to your liking and enjoyed the offerings of our buffet breakfast in the morning and the ambience of the cocktail bars.

Thank you for staying with us and we do hope to see you back again soon.

Kindest regards,
Michael Melzer
General Manager

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Reviewed 25 August 2017

ALL THE ASPECTS OF A LUXURIOUS EUROPEAN OR AMERICAN HOTEL (A FEAT IN A COUNTRY LIKE VIETNAM):
Room with a wonderful view, with all the components of the modern comforts, without the slightest lapse. High-end service at any time. Varied excursions proposed by the hotel.

Stayed: July 2017, travelled with family
Review collected in partnership with this hotel
Thank Bernard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelM_GM, General Manager at Sunrise Nha Trang Beach Hotel & Spa, responded to this reviewResponded 28 August 2017

Dear Bernard B,

Thank you for posting your generous review of your stay at Sunrise Nha Trang which is very much appreciated.

I am pleased to hear that you enjoyed the room and its amenities and that our Sunrise team looked after you so nicely. Thank you for recognizing them as they do their utmost to please our guests and assist them where at all possible.

We do hope it will not be too long before you return.

Kindest regards,
Michael Melzer
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sunrise Nha Trang Beach Hotel & Spa

Address: 12 - 14 Tran Phu St., Nha Trang 650000, Vietnam
Phone Number:
Region: Vietnam > Khanh Hoa Province > Nha Trang
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Nha Trang
#9 Romantic Hotel in Nha Trang
#9 Family Hotel in Nha Trang
#14 Spa Hotel in Nha Trang
#14 Luxury Hotel in Nha Trang
Price Range: $118 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunrise Nha Trang Beach Hotel & Spa 4*
Number of rooms: 125
Official Description (provided by the hotel):
Sunrise Nha Trang Beach Hotel & Spa is the only beachfront Nha Trang Hotel built in colonial style. This 5 star hotel is idyllically located in the heart of Nha Trang’s tourist district just steps away from the beach within walking distance to major sightseeing, shopping and tourist destinations. The hotel features 125 sea-facing balcony rooms and suites with a gorgeous view of Nha Trang Bay and elegant touches. A Roman-style swimming pool and private beach are ideal places for sun lovers. Relax to the sound of the lapping of the waves on the beach and flickering lights of passing ships in the Sky Lounge, or simply unwind at the Lobby Lounge. Explore culinary diversity under a single roof at The Imperial and Huong Viet Restaurant. To pamper yourself, wander a short distance to Sunrise Spa offering luxurious treatments. Tours and recreational activities are specially tailored to explore, experience the local beauty, rich culture and attractions. Both leisure and business travelers will find necessary services, amenities and facilities served by professional staff exceeding your expectations. ... more   less 
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Also Known As:
Sunrise Nha Trang Beach Hotel And Spa
Sunrise Nha Trang Beach Hotel Nha Trang
Sunrise Beach Hotel Nha Trang
Sunrise Beach Nha Trang

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