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“Would Reccomend.”

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Sunrise Nha Trang Beach Hotel & Spa
Ranked #14 of 208 Hotels in Nha Trang
Certificate of Excellence
Level 4 Contributor
20 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Would Reccomend.”
Reviewed 14 March 2017

My Wife and I stayed here for 13 nights.

We were upgraded on arrival but I'm not sure it was for our benefit rather than they needed our room for APEC delegates. The room we got was slightly smaller than the one I had actually booked approx. 5 m2 according to the room sizes advertised, it had a Jacuzzi on the balcony, but because of this there was no table and chairs on the balcony and normally we spend time sat on the balcony.

The hotel is very pretty, inside the lobby, ground floor and reception area it is inspired by French Colonial Design. There is a rooftop bar area where you can sit inside or out and take in the views of the surrounding area.

The rooms are clean, and fresh towels are available daily, also complimentary shampoo and shower gel is provided, however we did have to ask for this to be replenished several times during our stay.

If you require Ice for your room just ring and they will bring you a big bucket of it, this we found very good.

All the staff we interacted with were pleasant and helpful. Especially Concierge Mr Dung, Linh at breakfast who cooked the eggs and served the pho, and also Nhung at breakfast who always had a smile on her face and was very nice, as were all the other staff.

The only thing we could complain about would be the sunbed situation on the beach.

Now my wife and I are both beach lovers, so when it stated that the Sunrise had its own private section of beach and sunbeds, we were sold on this.

But beware they don't have that many and russian guests get up earlier than the germans do, if you get my drift. Needless to say when you get there all the beds have been reserved and although nobody is actually using them, because they have gone back over the road to breakfast, you end up laying on the sand!!

We also saw instances of people who weren't even staying at the Sunrise paying the beach attendants for beds, then when hotel guests come for a bed there aren't any.

Maybe the staff who work the beach could be more observant to the large amount of rubbish that is washed up on the beach, especially when the sea turns rougher in the afternoon, I know its not of their making but as a guest its not nice to see.

This is Very Wrong Indeed!!.

On the whole we found this hotel Very Good and although we won't be coming back to Nha Trang, if we were, we would be stopping here.

Room Tip: High Floor Gives Great View
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  • Stayed March 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank nowtbutthetruth13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelM_GM, General Manager at Sunrise Nha Trang Beach Hotel & Spa, responded to this review, 15 March 2017
Dear nowtbutthetruth13,

Many thanks for your review of your stay at Sunrise Nha Trang. We are so pleased to know that you all enjoyed your stay with us and thank you for recognizing the Sunrise team, for their services offered.

I do note your comments with regards to the cleanliness of the beach after change of tide and take on-board your suggestion to ensure the beach front is regularly swept and kept in clean condition. With regards to the reservation of sun lounges located at the beach front, I have initiated corresponding actions to ensure that this will not repeated again in the future.

I very much appreciate your feedback and look forward to welcoming you back again in the future.

Sincerely,
Michael Melzer
General Manager
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1,169 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (253)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Vietnamese first
  • Any
English first
Stavanger, Norway
Level 5 Contributor
67 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 12 March 2017

We stayed here for three nights. We booked a suite. I was extremely satisfied when I got to the room. The room was big, two terraces, one with a Jacuzzi and the other had two sunbeds! There were also one big bed and one single bed! I was very satisfied with the room and location.

We had breakfast included, but because of the time differences with Norway, we were never able to get up to try it.

Location of the hotel was great. Close to most restaurants and a shopping mall.

Have to cross the street to get to the beach. Can be tricky some times, but we got some help from the staff. The only thing that bothered me was there were never any sunbeds for us at the beach! I think there were only about 10 beds, and they were always occupied. This made me very mad because we were very looking forward to the beach. So If I was to return to this hotel, they need to get more sunbeds!

The swimming pool at the hotel was great! Recommend it!

Nha Trang city is about 30-45 minutes by car from the airport Cam Ranh.

  • Stayed February 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank Vany90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelM_GM, General Manager at Sunrise Nha Trang Beach Hotel & Spa, responded to this review, 15 March 2017
Dear Vany90,

Many thanks for your kind review of your stay at Sunrise Nha Trang.

The Sunrise team is very pleased that you enjoyed your stay with us and found the location convenient and the room to your liking.

I also thank you for the feedback and suggestion of additional sun loungers located at the beach front for guest convenience. We are currently discussing with the local beach authorities to seek permission to increase our allocation and hope to have them available in the not too distant future.

It was our pleasure to be of service to you and thank you so much for staying with us.

Kindest regards,
Michael Melzer
General Manager
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Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 March 2017

From the minute we arrived at sunrise the staff we're very helpful and nothing is a problem. We received a room up grade and treated like royalty. Breakfast has all the you could want and need. I highly recommend the sunrise spa experience with a signature massage. The staff at the pool are amazing and offer number one service.
I recommend the sunrise as great place to stay.

Room Tip: Stay on the beachfront, view is amazing.
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  • Stayed March 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Rachel F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelM_GM, General Manager at Sunrise Nha Trang Beach Hotel & Spa, responded to this review, 13 March 2017
Dear Rachel F,

Many thanks for posting your review of your experience at our hotel and thank you for choosing Sunrise for your stay in Nha Trang.

We are delighted that you enjoyed your stay with us and enjoyed the room and services provided by the Sunrise team as well as the International buffet breakfast offerings with its wide range of Asian and Western choices.

Thank you also for recognizing our Sunrise Spa team who will be very pleased to know that you enjoyed your Spa experience and signature massage.

We very much look forward to welcoming you back again soon.

Very best regards,
Michael Melzer
General Manager
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Calgary, Canada
Level 4 Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 10 March 2017

Even before we checked in the staff here helped me figure out a booking glitche with an online agency. From the moment we checked in ( and were upgraded), to our beautiful meals, escorts across the road to a private section of the beach, exceptional concierge services that booked our transportation to the next city, and beautiful view from our balcony...this hotel has made my stay in Nha Trang a memorable experience.

Room Tip: Floor 2 or above
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  • Stayed March 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank LSpittal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelM_GM, General Manager at Sunrise Nha Trang Beach Hotel & Spa, responded to this review, 13 March 2017
Dear LSpittal,

Many thanks for sharing your experience of your stay with us on TripAdvisor.

I am pleased to hear that you enjoyed the room and its scenic view over Nha Trang bay, the location and that our Sunrise team looked after you so nicely. Thank you for recognizing them as they do their utmost to please our guests and assist them where at all possible.

We do hope it will not be too long before you return.

Kindest regards,
Michael Melzer
General Manager
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Wellington, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 March 2017

There are many good things about this hotel. It has an older-style charm that some of the newer hotels in Nha Trang lack. It's rooms are large, many have good views, and the range of food at breakfast is good. However, it's management is not up to the class standard of the hotel. This was most apparent when they hotel had a kitchen fire while I was staying there. There did not seem to be a standard emergency procedure. Despite the fire, which led to smoke throughout the corridors and rooms on every floor, the management did not turn on the alarms (why don't they have automatic smoke alarms?!) or evacuate guests. Many of us chose to evacuate ourselves, at which point the hotel night manager urged us to go back to our rooms. We pointed out that they were filled with smoke and we did not feel safe. The fact the management did not seem to think that smoke was a danger in of itself was a major concern and left me with no confidence that the hotel was well managed. I moved out of the hotel the next day.

  • Stayed February 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank j77a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelM_GM, General Manager at Sunrise Nha Trang Beach Hotel & Spa, responded to this review, 8 March 2017
Dear j77a,

Thank you for taking the time to write for such a detailed review of your experience and stay at Sunrise Nha Trang.

I am pleased to learn that you enjoyed the old style charm that the hotel offers along with the large guest rooms and extensive range of food offered at breakfast. It is somewhat disappointing though to read further on your claims regarding the incident and misleading to report via social media Trip advisor on the fire which occurred on 26th February at approximately 2:03am in the morning.

The fire, which broke out in a kitchen adjacent to the hotel main building was brought under control by the local fire brigade, the main hotel building was never under any danger during this period, nor were guests in any form of danger either.

In regard to the hotel having emergency procedures, along with smoke detectors, sprinkler systems, fire hydrants, fire extinguishers are all in place and in working order.
Hotel management including myself were on duty and assisting with hotel guests and APEC delegates during this time, and coordinating efforts with the local fire brigade who were in charge during this time as is the case in Khanh Hoa Province, with the hotel management deferring authority to the local fire brigade and the decisions made whether to evacuate or not.

It is of course regrettably that the fire took place in the first place, and I do apologize for the inconvenience caused during your stay.

Should you wish to contact me, please feel free to Email me directly at gm@sunrisenhatrang.com.vn.

Yours sincerely,
Michael Melzer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sunrise Nha Trang Beach Hotel & Spa

Property: Sunrise Nha Trang Beach Hotel & Spa
Address: 12 - 14 Tran Phu St., Nha Trang 650000, Vietnam
Phone Number:
Region: Vietnam > Khanh Hoa Province > Nha Trang
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Nha Trang
#9 Romantic Hotel in Nha Trang
#9 Family Hotel in Nha Trang
#13 Spa Hotel in Nha Trang
#14 Luxury Hotel in Nha Trang
Price range (per night): $114 - $225
Hotel Class:4 star — Sunrise Nha Trang Beach Hotel & Spa 4*
Number of rooms: 125
Official Description (provided by the hotel):
Sunrise Nha Trang Beach Hotel & Spa is the only beachfront Nha Trang Hotel built in colonial style. This 5 star hotel is idyllically located in the heart of Nha Trang’s tourist district just steps away from the beach within walking distance to major sightseeing, shopping and tourist destinations. The hotel features 125 sea-facing balcony rooms and suites with a gorgeous view of Nha Trang Bay and elegant touches. A Roman-style swimming pool and private beach are ideal places for sun lovers. Relax to the sound of the lapping of the waves on the beach and flickering lights of passing ships in the Sky Lounge, or simply unwind at the Lobby Lounge. Explore culinary diversity under a single roof at The Imperial and Huong Viet Restaurant. To pamper yourself, wander a short distance to Sunrise Spa offering luxurious treatments. Tours and recreational activities are specially tailored to explore, experience the local beauty, rich culture and attractions. Both leisure and business travelers will find necessary services, amenities and facilities served by professional staff exceeding your expectations. ... more   less 
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Also Known As:
Sunrise Nha Trang Beach Hotel And Spa
Sunrise Nha Trang Beach Hotel Nha Trang
Sunrise Beach Hotel Nha Trang
Sunrise Beach Nha Trang

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