We didn't stay in this hotel but went there for a massage this morning. After a similar experience in Hoi An 6 months ago we very carefully checked our money before entering the spa. I left our money in my wallet in a locker and after a 1 hour massage, sauna and shower we checked our money to find we were 1 Million Dong short! We insisted the 800,000 Dong we had paid in advance for the massage be returned to us. This was returned to us immediately but we still wanted to make the management aware that this was happening. We then called for the manager, who was away, but the guest relations manager came to see us.
We argued for an hour and asked for the police to be called. He would not call the police and insisted there is only one key to the locker (I find this hard to believe). I accepted my key was on me the whole time but vigorously disagreed I had "lost" the money. Eventually, we agreed to give up 600,000 Dong for the massage, which was 200,000 Dong short of the fee.
We finished 800,000 Dong out of pocket (approx US$40). We do not know if the massage girls stole the money but have no doubt there is another key to locker No 5 somewhere. (we recall we were allocated that particular locker, not by choice). There is no doubt whatsoever someone accessed this locker and stole 1 Million Dong from my wallet.
We are very careful about making wrongful accusations but as it is without doubt we want to warn other travellers about this. The guest relations manager was adamant this has never happened before and that the girls were innocent. He explained they only earn 2 million Dong per month and because there is only one key they could not have taken the money. Nevertheless, someone did!
And the massages - My wife and I are massage addicts and enjoy massages daily whilst in Vietnam. Here our massages were given by untrained girls and the quality was very poor.
- Official Description (provided by the hotel):
- The MerPerle SeaSun Hotel is an ideal destination, located at the heart of one of the most beautiful seaside city, Nha Trang. Just five minute walk down to enjoy stunning scenery of the beach. This ten story hotel offers you panoramic views of both city and ocean. Our 80 well-equipped, spacious rooms will make your stay a perfect one. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia APAC, Hotels.com, Wotif.com, Agoda, Asiatravel.com Holdings and Odigeo so you can book your MerPerle SeaSun Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Sea And Sun Hotel