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Sharon H
Deloraine, Australia

Location

4.0 of 5 bubblesReviewed 23 June 2019via mobile
Great central location , short walk to markets, shopping and restaurants . We were upgraded on arrival and our room was clean basic and was more than suitable for our 3 night stay . The buffet breakfast was good and the rooftop bar served lovely cocktails . I was so touched by the arrival of a birthday cake to celebrate my 50 th birthday and the birthday wishes from the staff at the reception . Thank you so much it meant a lot . My only slight complaint was the air conditioner in our room was just not cool enough . Thanks again would recommend to friends xx
Date of stay: June 2019
Trip type: Travelled as a couple
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MillenniumSG, Người quản lý at Ramada Encore By Wyndham Sai Gon, responded to this review
Responded 24 June 2019
Dear 420SharonH420

Thank you for your comments on your recent stay with us.

We are glad to read that you had a great time here and all was to your satisfaction.

With this in mind, we hope to have the pleasure of welcoming you again in the near future.

Best regards,
Mr. Steven Tran
Assistant General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 7 June 2019

I'm a professional admin, hotel arrangement is part of my job. Our Staffs travel to HCMC a lot and they frequently stay at Millennium Hotel, which recently change the name to M Boutique Hotel.
Hotel Location is good
Facilities is average
But after years of support their hotel, what we experienced this week is unacceptable. my colleague checked-out in Tuesday morning, he forgot his pair of shoes in the room, we called back in the evening to the hotel and they said that the shoes was throw away. I request them to investigate and answer me on the next day, but they did not have any feedback until Thursday afternoon with the same answer, the shoes was throw away because guest put it on the floor ?
Where should we place a pair of shoes so it won't be throwing away?. This is unacceptable.

Date of stay: June 2019
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
3  Thank Huyen1812
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MillenniumSG, Người quản lý at Ramada Encore By Wyndham Sai Gon, responded to this reviewResponded 8 June 2019

Dear Huyen1812,

Thank you for your review and your valuable feedback. We truly regret to learn that we haven’t been able to meet your expectation this time when you made a hotel booking with us. We would like to reassure you that all your comments and feedbacks have been taken seriously into consideration for future improvements, however rest assured this does not reflect the usual service standards we are committed to provide.

We hope to have the opportunity to welcome you and your guests back again someday.

Sincerely,

Nguyen, Hong ( Ms.)
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2019 via mobile

The millennium boutique hotel was in a back road/alley that was pretty dirty and smelly. Certainly didn't have the appeal of the lavish and beautiful hotels we passed in the taxi on the way there. It was very small. There was hardly space for your suitcase and the bathrooms were a tiny see-through box in the corner of the room. Everything about the motel is small to be honest, the restaurant, the elevator, the rooftop bar and pool (lap pool). It was clean and the staff were friendly enough, the location was good but so were all the others around us and they seemed much nicer. It wasn't boutique and certainly was no where near the 4 star hotels we stayed in other locations in Vietnam. Looking at prices now, I'd book somewhere else next time.

Date of stay: May 2019
Trip type: Travelled with friends
2  Thank Holly O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MillenniumSG, Người quản lý at Ramada Encore By Wyndham Sai Gon, responded to this reviewResponded 6 June 2019

Dear Holly O,

Thank you for choosing M Boutique Hotel to stay during your time in Ho Chi Minh City.

We are truly sorry to learn that you had unhappy experience about your stay here. Please accept our sincere apologies for the inconvenience you have encountered.
Our aim is to set a goal to serve our guests better and better. We appreciate all guest feedback, your comment about these will be taken seriously into consideration for future improvement.

We do hope to have the opportunity to welcome you back in the future.

Sincerely yours,
Mr. Steven Tran
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2019

Great location close to the main area. Plenty of bars and restaurants nearby. Rooms are a little small but very comfortable. Nice breakfast with a good selection. Rooftop bar was great with views over the city. Would stay here again.

Date of stay: May 2019
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank Pete973
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MillenniumSG, Người quản lý at Ramada Encore By Wyndham Sai Gon, responded to this reviewResponded 6 June 2019

Dear Pete973,

Following your last stay in M Boutique Hotel you took some time to give us your impressions on our hotel.

We very much appreciate your positive comments regarding your stay. We are sincerely delight that we met your expectations on your nice holidays.

We hope that we will have the pleasure to have you again in our hotel soon.

Warm regards,
Mr. Steven Tran
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2019

Very friendly staff, good location, clean. We really enjoyed our stay. The staff was welcoming and always helpful. The room was of a good size, comfortable, modern and clean. The location is not far from most attractions. Could walk everywhere and a taxi on a rainy night was very cheap to get back dry. Would stay again! The pool might be a bit small but it's not a huge hotel so it was never crowded. Good for relaxing, not for swimming. But that's not what hotel is made for

Date of stay: April 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
2  Thank Samphao M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MillenniumSG, Người quản lý at Ramada Encore By Wyndham Sai Gon, responded to this reviewResponded 1 June 2019

Dear Samphao M,

Warm greetings from the M Boutique Hotel!

We thank you for taking the time to share your experience with us.
We are glad to know that you have enjoyed your stay and you were satisfied by our level of care and attention.
Providing outstanding services in a comfortable place is the ultimate goal of all hotel collaborators. We shall share with our team on your positive review.
Looking forward to welcome you back soon in M Boutique Hotel.

Kind regards,

Nguyen, Hong ( Ms.)
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2019 via mobile

The Millennium Boutique Hotel is not a hotel that one will enjoy staying in.
It is not a luxurious hotel but was sufficient for me and my family since we were hardly in the hotel.
The bathrooms were extremely tiny and see-through, so as a family we had to empty out the room for one to go to the washroom !
Also the space to walk around the room was not far from zero.
However the staff was very helpful and friendly 😊

Date of stay: May 2019
Trip type: Travelled with family
1  Thank awesome_ananya
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MillenniumSG, Người quản lý at Ramada Encore By Wyndham Sai Gon, responded to this reviewResponded 30 May 2019

Dear awesome_ananya,

Thank you for taking the time to write about your experience.

We would like once again to express our sincere apologize about our bathroom which was not to your liking. Please accept our sincerest apologies for all the inconvenience you encountered.

We are delight to read that you enjoyed the service provide by your staff who work very hard to reach guests expectations.

We do hope that you will give us another chance and welcome you back to M Boutique hotel for your next trip to Saigon.

Best regards,
Mr. Steven Tran
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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