The bar has just offered Ladies night event on Thursday: all ladies get the 1st complimentary drink from 9pm. When we arrived, the waitress didn't introduce there was Ladies night event at all and kept asking if we would like to order cocktails or wine!!! Only when we asked about the event, she said "No, it starts at 10pm". While I was double checking and finding the ads, she was standing and staring at us in order to urge us to order something on the menu. Her attitude irritated me. I felt so uncomfortable and decided to ask for manager to check the situation. Then, a bartender came and announced that the event starts at 9.30pm?!?! What a mess! It should not have happened in this kind of bar! You offer this kind of service, we didn't ask you to give us free drinks! I do not understand what is the meaning of offering such an event then denying to provide the customers the services. NEVER AGAIN!
Greetings from Park Hyatt Saigon.
First of all, we would like to sincerely apologise for the experience you had at 2 Lam Son bar. To clarify the misunderstanding, Ladies Night event begins at 9:30 pm every Thursday, when every lady will receive a complimentary first cocktail.
We have briefed our staff accordingly to make sure that no such incident will happen next time. Your review is well noted and we will take it into serious consideration. We value guests’ feedback as we strive to improve our service every day.
Once again, we would like to thank you for visiting us. We look forward to welcoming you back soon to try other signature cocktails at our bar with a better service.
With best regards,
Mai Phuong Dung