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Sheraton.com
AU$314
Fully refundable before Sat, 20 Apr
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Reviewed 28 February 2024

The BEST service of all Marriott hotels on the planet!! No request is too challenging (thank you Thu Phung, Assistant VIP & Club Manager for the amazing Bun Cha - the best meal I’ve had in Vietnam). The staff at the Club Lounge are absolutely sensational (especially Tuyen Tran and Ngoc Huynh - these ladies epitomise sensational service and deserve a pay rise!). I’ve not experienced a more welcoming team of people (from the drivers and lobby staff through to the Club Lounge team) at any other Marriott in the world!

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Darryn M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Julian Wong, General Manager at Sheraton Saigon Grand Opera Hotel, responded to this reviewResponded 29 February 2024

Dear darrynm2024,

Thank you for choosing Sheraton Saigon Hotel & Towers and sharing your recent experience with us on TripAdvisor.

We are delighted to acknowledge that you are more than satisfied with your stay experience with us. Moreover, we have also well noted your long-lasting impressions on the wide range of tantalizing food offerings and the professional service provided by our associates, especially Thu Phung, Tuyen Tran, and Ngoc Huynh. We will definitely share these great feedbacks to them, thanking them for what they do every day. Our goal is to ensure that all our guests enjoy memorable stay experiences with us and we are truly happy we managed to achieve that with your stay. Your compliments are highly appreciated and it will serve as a motivation for our team to continue to elevate guest experience at the Sheraton Saigon Hotel & Towers to a higher level.

Once again, thank you for your sharing and we look forward to welcoming you back in the future.

Warm regards,
Julian Wong
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2024

The Sheraton Saigon is my favorite. Every time I come to Saigon, for either business or leisure, I keep returning here!

The hotel is in an excellent location and in the heart of beautiful Saigon. The reason it’s my favorite is mostly because of their staff. They’re caring, knowledgeable, and always go the extra mile.

The front desk is efficient and knowledgeable. Gabriel was helpful and able to check me in with all info for my stay. The concierge staff is top notch. Anh Le was pleasant and helpful. In one instance where he was helping me get a reservation, the shop wasn’t open when he first called. However, he later following up to make sure the reservation was booked.

Breakfast was delicious with good selection of international and local food. I also enjoyed the club lounge with delicious food and desserts. A big shout out to staff at the restaurant and the lounge. They were attentive and always happy to help.

Thank you Sheraton Saigon for always making my trip more enjoyable. I look forward to my next visit!

Date of stay: January 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank lhv6
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Julian Wong, General Manager at Sheraton Saigon Grand Opera Hotel, responded to this reviewResponded 26 February 2024

Dear Ihv6,

Thank you for choosing Sheraton Saigon Hotel & Towers and sharing your recent experience with us on TripAdvisor!

We are delighted to acknowledge that you are more than satisfied with your stay experience with us. Moreover, we have also well noted your stay highlights such as the central location, the wide rang of tantalizing food offerings, and the professional service provided by our associates, especially Gabriel and Anh Le for their levels of care. We will definitely share these great feedbacks with them, thanking them for what they do every day. As the champion of community, we deliver the time-honored assurance and the sense of belonging to welcome every guest who stay with us, dine or have a meeting with us.

Once again, thank you for sharing your feedback with us. We hope to be your home away from home every time your travels bring you to our charming city.

Warm regards,
Julian Wong
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2024 via mobile

Sheraton Saigon hotel is one of the best hotels I stay for business. Their service is excellent. Especially Ms. Thu Phung, the assistant manager in the club lounge is exceptional. She remembers patrons and their needs. Their service truly makes the business trip experience just like home. Also, the food in the club lounge is amazing. I strongly recommend Sheraton Saigon to stay if you are visiting HCMC.

Date of stay: February 2024
Trip type: Travelled on business
Thank YSFrede
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Julian Wong, General Manager at Sheraton Saigon Grand Opera Hotel, responded to this reviewResponded 26 February 2024

Dear YSFrede,

Thank you for choosing Sheraton Saigon Hotel & Towers and sharing your recent experience with us on TripAdvisor!

We are gratified to acknowledge that you had an amazing stay experience with us. Moreover, we have also well noted your special regards to the wide range of delectable food offerings and the professional service given by our associates, especially Ms. Thu Phung for her level of care. We will definitely share these great feedbacks to her, thanking her for what she does every day. As the champion of community, we deliver the time-honored assurance and the sense of belonging to welcome every guest who stay with us, dine or have a meeting with us.

Once again, thank you for sharing your feedback with us. We hope to be your home away from home every time your travels bring you to our charming city.

Warm regards,
Julian Wong
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2024

The executive club lounge is amazing. Thu Phương, Asst. Club Lounge Manager, is amazing. Her customer service skills are brilliant and she has great attention to detail. The food is excellent and the selection of food is amazing . The service is second to none.

Room tip: The pool is amazing. Everything is great.
Date of stay: February 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Geoffrey J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Julian Wong, General Manager at Sheraton Saigon Grand Opera Hotel, responded to this reviewResponded 26 February 2024

Dear 345geoffreyj,

Thank you for choosing Sheraton Saigon Hotel & Towers and sharing your recent experience with us on TripAdvisor!

We are honored to acknowledge that you had an amazing stay experience with us. Moreover, we have also well noted your stay highlights such as the wide range of delectable food offerings and the professional service provided by our associates, especially Thu Phương. Our goal is to ensure that all our guests enjoy memorable stay experiences with us and we are truly happy we managed to achieve that with your stay. Your compliments are highly appreciated and it will serve as a motivation for our team to continue to elevate guest experience at the Sheraton Saigon Hotel & Towers to a higher level.

Once again, thank you for your sharing and we look forward to welcoming you back in the future.

Warm regards,
Julian Wong
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2024

The staff is very friendly and professional. The breakfast was exceptional! The hotel is conveniently located in district 1. This was the second time we stayed at Sheraton Saigon Hotel. I will definitely stay here again on my future visits.

Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank JayD1717
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Julian Wong, General Manager at Sheraton Saigon Grand Opera Hotel, responded to this reviewResponded 26 February 2024

Dear JayD1717,

Thank you for choosing Sheraton Saigon Hotel & Towers and sharing your recent experience with us on TripAdvisor!

We are delighted to acknowledge that you had a memorable stay experience with us. Moreover, we have also well noted your long-lasting impressions on the central location, the wide range of tantalizing food offerings, and the professional service provided by our associates. Our goal is to ensure that all our guests enjoy memorable stay experiences with us and we are truly happy we managed to achieve that with your stay. Your compliments are highly appreciated and it will serve as a motivation for our team to continue to elevate guest experience at the Sheraton Saigon Hotel & Towers to a higher level.

Once again, thank you for your sharing and we look forward to welcoming you back in the future.

Warm regards,
Julian Wong
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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