We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
AU$310
Fully refundable before Sat, 4 May
Booking.com
Sheraton.com
Book Now with Marriott Bonvoy
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
gaurav4321
Ahmedabad, India
Good stay with comfort
5.0 of 5 bubblesReviewed 22 Sept 2014via mobile
I had visited in 1st wk of august and had good stay with food. Conference hall was good. Must stay here if need to visit shopping malls. Food quality was good and well presented. Can like view of city from all rooms and 23rd floor restsurant.
Date of stay: August 2014Trip type: Travelled on business
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
0.5 km from Sheraton Saigon Grand Opera Hotel
Free Wifi
Pool
0.4 km from Sheraton Saigon Grand Opera Hotel
Free Wifi
Pool
0.4 km from Sheraton Saigon Grand Opera Hotel
Free Wifi
Pool
0.3 km from Sheraton Saigon Grand Opera Hotel
Free Wifi
Restaurant
1.1 km from Sheraton Saigon Grand Opera Hotel
Free Wifi
Pool
1.8 km from Sheraton Saigon Grand Opera Hotel
Free Wifi
Free parking
0.4 km from Sheraton Saigon Grand Opera Hotel
Free Wifi
Free parking
0.2 km from Sheraton Saigon Grand Opera Hotel
Free Wifi
Pool
View more hotels in Ho Chi Minh City
Reviews (3,138)
Filter reviews
3,139 results
Traveller rating
1,869
912
243
69
46
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
1,869
912
243
69
46
Show reviews that mention
All reviews grand tower the club lounge upgraded to a suite business trip opera house an upgrade pho breakfast buffet the heart of the city post office tran saigon vietnam concierge gym conference thu
Selected filters
Filter
Updating list...
1,652 - 1,657 of 3,139 reviews
Reviewed 20 September 2014

We are currently staying at Sheraton.
The service was great. The hotel was within walking distance of most places.
The breakfast here is amazing.
The staff at Mojos (the cafe attached to Sheraton) are very friendly and the food there is excellent.
I will return on our next visit

Date of stay: September 2014
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank KayleenValigova3011
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sheraton Saigon H, Director of Sales and Marketing at Sheraton Saigon Grand Opera Hotel, responded to this reviewResponded 23 September 2014

Dear KayleenValigova3011

Thank you for sharing such outstanding feedback with Sheraton Saigon Hotel & Towers during your trip to Ho Chi Minh City

It is with great pleasure to know that you enjoyed your stay with us in terms of our delivered service as well as the hotel’s location. It makes us really proud to know that you were satisfied with the service delivery of our associates. Guest satisfaction is our number one goal and there is nothing better than achieving that. Your kind words regarding the friendly service of our staff are greatly appreciated and we look forward to sharing them with the Mojo team, who will be very pleased to know that.

Once again, thank you for your positive feedback and we trust you will choose Sheraton Saigon Hotel & Towers again if your travels bring you back to Ho Chi Minh City.

Warm regards,

Diego Rumazza

Director of Sales and Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2014

This Sheraton is perfectly located but unmemorable by comparison to other hotels I have been lucky enough to stay in Saigon. It is the usual big brand hotel and as a result with its vast size can feel like it is just a place to get some sleep whilst on business. The service is good, however the restaurant is not very relaxing because of its size so if you are looking for a relaxing meal after a long day at the office you probably won't find it here. If I am looking forward to getting back to a hotel after work, I know it has captured me and I did not get that feeling with this Sheraton.

Date of stay: May 2014
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank PeteSing
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sheraton Saigon H, Director of Sales and Marketing at Sheraton Saigon Grand Opera Hotel, responded to this reviewResponded 23 September 2014

Dear Pete2105,

Thank you for staying with us and sharing your valuable comments.

We are happy to know that you enjoyed your stay with us in terms of our delivered service.

We are however disappointed to know that you were bothered by the noise of restaurant for this we sincerely apologize. Whilst we strive to deliver operational excellence, we are disappointed that on this occasion we failed in our delivery. Rest assured I have raised this issue with our Management team and we will continue to address them through our ongoing quality maintenance and improvement programs.

Once again thank you and we apologize for any inconvenience caused. Your feedback is important to us as it helps us improve the level of service we provide. When next your travel plans bring you back to Ho Chi Minh City, we hope that you will give us another chance and once again stay with us.

We look forward to welcoming you back to the warmth and hospitality of the Sheraton Saigon Hotel & Towers in the near future.

Best regards,

Diego Rumazza,

Director of Sales and Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2014

Located the middle of Ho Chi Minh. Eat, Drink, Buy and See. Great location to Enjoy Ho Chi Minh.
Hotel is clean enough and good hospitality. Recommend to stay here!

Date of stay: May 2014
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank taitaita
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sheraton Saigon H, Director of Sales and Marketing at Sheraton Saigon Grand Opera Hotel, responded to this reviewResponded 23 September 2014

Dear Taitaita,

Thank you for taking the time to share such a positive feedback from your recent stay at the Hotel.

We are happy to know that you enjoyed your stay with us in terms of our delivered service and the hotel’s location.

Once again, thank you for recommending us. We look forward to welcoming you back to the warmth and hospitality of the Sheraton Saigon Hotel and Towers in the not too distant future.

Warm Regards,

Diego Rumazza

Director of Sales and Marketing.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2014

We are currently staying at Sheraton as part of our 10 day stay in Saigon. The service here is excellent and the hotel is within walking distance of most places. The breakfast here is amazing. Check in was quick and efficient, WiFi is fast, the bed is amazing. The staff at Mojos (the cafe attached to Sheraton) are very friendly and the food there is excellent. This is our 3rd stay here and will return on our next visit.

Room tip: We are in Room 681 in the Grand Tower, I think it is one of the few with balcony. It has lounge with comfortable lounge suite, brilliant office desk, bathroom with bath and TV, shower, dressing room, 2 toilets and heaps of storage, brilliant.
Date of stay: September 2014
  • Trip type: Travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank Travelbud9330
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sheraton Saigon H, Director of Sales and Marketing at Sheraton Saigon Grand Opera Hotel, responded to this reviewResponded 23 September 2014

Dear Travelbud,

Thank you for choosing us as a part of your 10-day stay in Saigon and sharing your wonderful comment.

We are so thrilled to know that you overall enjoyed your stay with us as well as excellence service offered from our team, especially your great feedback about the Mojo service team. This is definitely shared with our team who look forward to welcoming you back anytime in the future.

Again, thanks for your comment and we can’t wait to serve you again on your next visit.

Best wishes,

Diego Rumazza

Director of Sales and Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2014

My stay in Sheraton Saigon Hotel was good but I was disappointed with the room (spacious but not very new). It's a pity that it's impossible to open the window. No evening service to prepare bed for night. No WiFi in the room which it should be obvious.
Very helpfull staff, rich buffet breakfast.
The location is good - in the city center.
To be competitive need something more.

Date of stay: September 2014
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank AMDSZ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sheraton Saigon H, Director of Sales and Marketing at Sheraton Saigon Grand Opera Hotel, responded to this reviewResponded 19 September 2014

Dear AMDSZ,

Thank you for taking the time to address your concerns with regards to your recent at the hotel.
We are very glad to know that you enjoyed the buffet breakfast, found our hotel in good location as well as our helpful staffs.

It concerns us greatly that you have left our shores with a negative impression of our hotel due to the room condition as well as WiFi connection. Whilst we strive to deliver operational excellence, we are disappointed that on this occasion we failed in our delivery to meet your expectations and for this we sincerely apologize. Please rest assured that we do provide wireless and cable connection in every room. If this was not explained to you while you were here, we sincerely apologize for any inconvenience caused. Rest assured we will address your concern with the Management team and look into the consideration in our improvement programs.

Once again thank you and I apologize for any inconvenience caused. Your feedback is important to us as it helps us improve the level of service we provide.

We look forward to welcoming you back to the warmth and hospitality of the Sheraton Saigon Hotel and Towers in the not too distant future.

Yours sincerely,

Diego Rumazza

Director of Sales and Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews