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The World of Heineken - CLOSED
Review Highlights
Very good view, value for money, a little rushed tour

Aside from the tour feeling a little rushed in parts, like they need to move a group on as there's... read more

Reviewed 29 March 2020
burygirlkeeper
,
Bury, United Kingdom
via mobile
Fun visit and marvelous view

We started with a fun tour of the history of Heineken, then we learned how to pour the perfect... read more

Reviewed 4 March 2020
Arlene S
,
Virginia Beach, Virginia
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Reviewed 29 March 2020 via mobile

Aside from the tour feeling a little rushed in parts, like they need to move a group on as there's a group behind them, this was very food value for money. Educational, fun, engaging, great views. Could have done with more heineken merchandise too.

Date of experience: February 2020
Thank burygirlkeeper
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 March 2020 via mobile

My friend loves Heineken so we decided to combine this tour with trip up Bitexsco tower.
It was okay, but a little too rushed.
The tour guide was very sweet and enthusiastic, and told us the history of this Dutch lager.
Unfortunately the 4D video experience usually included was closed due to the current Coronavirus.
We sampled the lager, poured our own, and had fabulous views of the Saigon river.
At the end you received a personalised commemorative bottle of Heineken.

Date of experience: March 2020
8  Thank sezzyloulou
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dovunguyenkhang, Public Relations Manager at The World of Heineken, responded to this reviewResponded 8 March 2020

Dear sezzyloulou,

Firstly, on behalf of The World of Heineken, thank you for spending your precious time taking the tour. We really appreciate your kind and fair reviews.

Secondly, would you please kindly share with us which part of the tour that made you feel a little rushed? We consider customers' feedback very seriously as the base to improve our service.

Thank you so much, once again, for your review. For any opinion sharing or further discussion, please kindly drop an email to my personal email address: khang.do@theworldofheineken.com.vn

Wish you all the best!
Cheers.

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Reviewed 4 March 2020

We started with a fun tour of the history of Heineken, then we learned how to pour the perfect glass. This was followed by some pub games and then we had more beer and a bottle with our name on it to take home. This was combined with the view from the 60th floor.

Date of experience: March 2020
Thank Arlene S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dovunguyenkhang, Guest Relations Manager at The World of Heineken, responded to this reviewResponded 5 March 2020

Dear Arlene S,

On behalf of The World of Heineken, thank you so much for your kind review. We are so honored to know that you had a great time and enjoyed the Experience at The World of Heineken.

We wish you have a good day, and we hope to see you back in the future.

Wish you all the best!
Cheers

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Reviewed 22 February 2020

Wellworth paying a little more to visit this place when you go up the BITEXCO tower . Free drinks a gift a history of Heineken and great views of the city.

Date of experience: February 2020
1  Thank PMB1231
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dovunguyenkhang, Guest Relations Manager at The World of Heineken, responded to this reviewResponded 24 February 2020

Dear W4001EZ,

On behalf of The World of Heineken, thank you so much for your kind review. We are so honored to know that you had a great time and enjoyed the Experience at The World of Heineken.

We wish you have a good day, and we hope to see you back in the future.

Wish you all the best!
Cheers

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Reviewed 21 February 2020 via mobile

This tour is cheap so can’t complain, but it is rubbish. The tour guides do the best they can to be enthusiastic but that’s about all they can do. You don’t actually see the “highest brewery” in the world, just poor videos and poor explanations on Heineken’s history. There’s a little games room which is ok. You then get ushered to pull your own pints and quickly drink them and then you go to the bar for your 2 beers.
To summarise the tour itself is rubbish, but it’s excellent value as you only pay 50000 Vietnamese dong more than the entrance to the tower and for that you get entry to the sky deck viewing platform and the Heineken tour which includes the beers.

Date of experience: January 2020
Thank kmratesplates
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dovunguyenkhang, Guest Relations Manager at The World of Heineken, responded to this reviewResponded 21 February 2020

Dear kmratesplates,

Firstly, on behalf of The World of Heineken, thank you for spending your precious time taking the tour. We really appreciate your kind and fair reviews.

Secondly, we are deeply saddened that the tour did not meet your expectations. We consider customers' feedback very seriously as the base to improve our service. We would really appreciate it if you could share with us your detailed opinions, on what changes you think could make the tour better. Please kindly drop an email to my personal email address: khang.do@theworldofheineken.com.vn

Thirdly, the brewery tours are also available free of charge. Brewery tours are open from Monday to Friday at the following breweries: Ho Chi Minh, Da Nang, Tien Giang, and Hanoi. You can find more information at our website: http://heineken-vietnam.com.vn/en/experience/#experience1

Thank you so much, once again, for your review.

Wish you all the best!
Cheers.

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