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Reviewed 5 April 2018

Not only this hotel is near to the TSN International Airport, which is one of the feature I like most, the practice of the hotel has been respectable. The hotel so far has not short changed of any eligible privileges, especially on the room upgrade. The compliment transport to and fro airport making this hotel super convenient and no rush. The roof top bar/lounge, at night time, viewing the landing and taking of planes... has been an enjoyable sight for me.

Nonetheless, the ground staffs, from the front desk to concierge, even the transport booking back end, has been responsive!

Room Tip: Go with high floor..
  • Stayed: March 2018, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank nicsg2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisSaigonAirport, General Manager at Ibis Saigon Airport, responded to this reviewResponded 6 April 2018

Dear nicsg2015,

Thank you so much for choosing to stay with us and for taking the time to give us your feedback.

I am very glad to know how much you enjoyed the hotel facilities, services and allow our team to express their professionalism and friendliness throughout your stay at ibis Saigon Airport. I am sure that this feedback will be a great reward to our team members as we strive continuously to improve the quality of services.

Once again thank you for your feedback. We look forward to welcome you back to ibis Saigon Airport in the nearest future.

Sincerely yours,

Oreste TRAETTO
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

We got in late one night and were jetting off early in the morning, so we didn't experience all this hotel had to offer, but for what we needed it for, it was perfect.
Despite being a 5-10 minute walk from the terminal, they picked us up in a minibus, which saved us braving the chaotic streets after a long flight. The room was clean and comfortable, albeit a little small but that didn't really matter. We didn't hear any noise from the street but we were reasonably high up.
We didn't try the breakfast and the shuttle in the morning was already booked out for 6am and 6:15am so we just walked over to the terminal. If you want a ride, make sure you book early.

  • Stayed: March 2018, travelled with friends
    • Value
    • Rooms
    • Service
Thank JohnD2150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisSaigonAirport, General Manager at Ibis Saigon Airport, responded to this reviewResponded 5 April 2018

Dear JohnD2150,

We very much appreciate your comments regarding your stay at the ibis Saigon Airport.

I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

On the other hand, please except our sincere apology for the fully booked shuttle inconvenience caused. We do hope to have another chance to serve you better.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Regards,

Oreste TRAETTO
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018

Prior to arriving at the Ibis we tried to organise Airport Pick-up, unfortunately we didn't receive any response to our request.
After walking to the hotel from the Airport with a 6 & 9 year old (don't try this at home) we arrived to be welcomed by Mr Son. Mr Son proceeded to advise that our room was on the third floor, This was extremely disappointing as my booking form he was holding had the Eighth Floor noted on it. I advised that my booking was for a higher floor and that the third was not acceptable, he then stated that we could have the fifth floor, I wanted higher and then he offered the sixth floor, as it was late and the kids were tired I took the sixth floor.
On arriving at the room there was a food tray in front of the door, the room was big enough for the four of us but with a very small bathroom, the noise from the street was bearable at this height. We headed next door to Parkson's food court for breakfast the next morning, a great range of cheap tasty food.
The roof top pool was a hit with the kids as they could swim and watch the planes land and take off, the lady who was cleaning the pool area was lovely and got the kids (without prompting) some life jackets for the pool. The bar area was average but did have a DJ on the Saturday we were there, the kids enjoyed the music but it was weird having fully dressed people hovering around a pool smoking. Lifts were slow as there was one that was specifically for the rooftop.
Overall it served a purpose as we were only on a lay over but in the future we will go back to the Novotel Saigon Centre as the quality of service is far superior than at the Ibis. The Ibis was more like a backpackers than a hotel and is not for us going forward. Mr Son was rude and is not the image I would want portrayed of my organisation.
We are a Silver Card holder in the Accor Hotels LeClub.

Room Tip: High Room away from Street noise
  • Stayed: March 2018, travelled with family
    • Value
    • Rooms
    • Service
1  Thank Richard W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisSaigonAirport, General Manager at Ibis Saigon Airport, responded to this reviewResponded 5 April 2018

Dear Richard W,

Thank you for taking the time to tell us about your experience at ibis Saigon Airport. I am sorry that aspects of your experience did not meet your expectations; please allow me to express my sincerest apologies.

Your feedback is very important to us. Please rest assured that we are taking the appropriate measurements in accordance with the management team to address the problems that you have mentioned. I would appreciate if you could give us time to investigate the case and would be best you can contact our Room Director/Quality Manager personally via email H9468-RD@accor.com, we do look forward to hearing from you so we can improve our offerings.

Please accept my apologies for this shortfall in service delivery you experienced. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely yours,

Oreste TRAETTO
General Manager

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Reviewed 29 March 2018 via mobile

We stayed for one night in a family room (2 adults plus 2 kids). The room was modern, clean and spacious. The bathroom is compact but modern and perfectly adequate. The kids loved the bunk bed with the cloud shapes and the aero plane on the wall.
We hadn’t arranged the hotel shuttle to take us from the airport but we saw the Ibis sign as we exited the airport and the staff member called the bus for us to take us to the hotel. It came in a few minutes. Don’t try and walk to the hotel. You can see it from the airport but there are lots of very busy roads and no pavement or crossings.
It was late and the kids were hungry so we ordered room service which came quickly and was obviously tasty as they ate it all.
The breakfast had a nice selection including a wide selection of fresh local fruit, which was great. There is also a Starbucks in the lobby.
When we checked in, we booked our hotel shuttle back to the airport in the morning which worked fine. There is limited space on the shuttle (which runs every half hour) so best to book ahead, including pick up from the airport.
Didn’t have time to use the pool or gym so can’t comment on those.
The staff were friendly with really good English and the check in and check out processes were fast. Would definitely stay here again.

Stayed: March 2018, travelled with family
Thank ScotConvert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisSaigonAirport, General Manager at Ibis Saigon Airport, responded to this reviewResponded 30 March 2018

Dear ScotConvert,

Thank you for sharing your impression on your recent stay at ibis Saigon Airport.

It is wonderful to know that you found our hotel to be “Perfect for a stopover in Ho Chi Minh City” and glad that you had a pleasant stay with us. Please rest assured that I have shared your feedback with our team, this feedback has served as an encouragement to all of our contributors.

We are looking forward to welcome you back in the near future at ibis Saigon Airport.

Sincerely yours,

Oreste TRAETTO
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2018 via mobile

Very nice hotel, close to the Airport. Nice and clean, staff is friendly, comfortable bed. Excellent choice of transit hotel. Their own restaurant also doing good food. We enjoyed that. There is also a Starbucks coffee inside the hotel hobby.

Good location close to the airport however was not the easiest to find. Don’t get me wrong it is a short walk just confused about which way to go. It will be so much easier if they could find a way to help with directions to the hotel.

They do offer a shuttle to drop customers to the airport every half an hour from the hotel. I will attach the schedule below. They dropped us at International departure. It’s a white color mini Van.

Hope this could help!

Stayed: March 2018, travelled as a couple
1  Thank Ashley Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisSaigonAirport, General Manager at Ibis Saigon Airport, responded to this reviewResponded 30 March 2018

Dear Ashley Y,

We very much appreciate your comments and we are happy to know that you have a pleasant stay with us.

Positive feedback from satisfied clients knowing that we exceed your expectation is our greatest reward. We will make sure to share this with our Management and Operation team for more improvement in our services.

Thank you again for sharing your experience and we hope your next visit at ibis Saigon Airport will be better than the previous one.

Sincerely yours,

Oreste TRAETTO
General Manager

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