I'm not going to repeat the same comments of other contributers, who rightly love this hotel, but focus on the smaller pros and cons.
In summary - I would return in a heartbeat.
Staff - the staff here are wonderful.
You know when they care if they take a problem seriously. We ate in the Vietnamese Restaurant, and ordered squid from the specials menu. The squid arrived and we tasted, and did'nt like - and the Restaurant manager noticed and without us even saying anything - came over and suggested that this is perhaps too local a dish, and many of the foreigners dont really like - he suggested that he gets another squid dish from the Italian Restaurant! This was fantastic.
Pool - the outdoor pool is a great break from Crazy hanoi - somewhere quiet where you can relax and chillout with a good book. We had also stayed in the city centre, and this was a great break.
Club Lounge - we paid extra for the club lounge, and it was worth every cent- good breakfasts and great evening drinks - which we took advantage of.
Wifi - As an Intercontinental Ambassador member - we were upgraded to a suite. Amazed to see that there is no wifi in the rooms - a five star hotel should have wifi.
Tours - this hotel, given its remote location, is often the first pick-up for tours - resulting an 70 minutes of city centre hotel visits - so fustrating. The roads in Vietnam are terrible, and the extra time spent in an uncomfortable mini-bus is a real downer. On the return we escaped at the first hotel and took a taxi back to the hotel - no way could we face a 40 min tour of the city hotels.
- Official Description (provided by the hotel):
- The new InterContinental Westlake Hanoi overlooks the 800-year-old Golden Lotus Pagoda on Hanoi's largest lake. It is the only hotel in Vietnam to be featured on CondÃ© Nast Traveler s 2008 Hot List, garnering the honour for a sublime waterfront locale. The historic city centre is within a 10-minute ride, as is a wide range of shopping and cultural venues. The hotel is just 40 minutes by taxi from Noi Bai International Airport. ... more less
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- Also Known As:
- Intercontinental Hanoi Westlake Hotel Hanoi