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Reviewed 17 October 2017

We stayed here for three nights. The rooms were good and clean. The staff was very helpful and excellent. They gave us some good recommendations on restaurants with good quality. We enjoyed our trip very much!!

Stayed: September 2017, travelled with friends
1  Thank AmyChow123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 September 2017

Has lake view, swimming pool, especially a lakeside area for golf course.
However, when we have a meeting at coffee corner at lounge, the smell comes from restaurant make us very inconvenient.. Need to improve this point.

  • Stayed: August 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Phungnm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 September 2017

The hotel is located next to West Lake and in the most chaotic and exciting area of Hanoi (Sword Lake - West Lake - Old Quarter), so it offers you both a nice lake view and the favorable conditions to see and enjoy the capitol center. The hotel has only 7 floors and the number of lake-view rooms is limited. So try to book it in advance.

Room Tip: Best view with lake view room
  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank Vu Thu H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2017 via mobile

Had the chance to stay there for 3 nights. Superior room was pleasant, bath tub in the middle of the room is a new experience. Room kept clean. Bed was a bit hard but acceptable. Housekeeper very responsive. Had a broken button on the table and housekeeper gave another five to replace without even requesting for it.

Breakfast is definitely something to work on. Half boiled eggs upon requests are either half cooked or almost hard boiled. Selection of bread looks tired and salad looked worn out. Selection of juices was good enough though. Coffee can definitely be fresher.

In short I enjoyed the room better than food although view from room was nothing to shout about.

Stayed: August 2017, travelled on business
1  Thank travellivehappy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2017

Rooms comfortable and clean, overlooking tennis court and lake. Really don't like window into bathroom, !!
Late arrival, (after flight from Melbourne) and staff unable to process credit card ??!! I was told it was my credit card issue, needed to leave cash deposit, luckily had changed money before arrival !!
Breakfast buffet average, staff tried but having has exceptional service elsewhere Hanoi Club fell well short.

  • Stayed: June 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank amjlf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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