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Keith F
Auckland, New Zealand

Location, location, location

4.0 of 5 bubblesReviewed 23 June 2018
First Eden hotel is located in the Ba Dinh District, cant get any closer to make your walking of the old quarter any better. hey its three star but clean , quiet , a reasonable breakfast and the staff are great. you cant get lost as everything is close by , the night market , pub street at night , easy walk to the lake etc etc etc
Date of stay: May 2018
Room Tip: lash out and upgrade to a suite , its cheap and lots of space
Trip type: Travelled as a couple
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (132)
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9 - 14 of 132 reviews
Reviewed 10 May 2018 via mobile

The hotel is clean and spacious. Staffs are polite and helpful. The location is also 10 mins walk to old quarter. There is 24 hours convenient store right next to the hotel. There are two banks to exchange money. U can exchange at the hotel too.

Date of stay: May 2018
Trip type: Travelled with family
Thank 416phun
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark Doan, Tổng giám đốc at First Eden Hotel, responded to this reviewResponded 24 August 2023

Dear Ms/Mr,
Thank you very much for sharing your marvelous comments, we are flattered to read know that you enjoyed all your times with us.
We are humbled by your kind words, rest assured that we will share to our team for the purpose of inspiring them to continuously strive hard in achieving excellence.

We are looking forward to be at your service again on your next journey.

Warm regards,

Mark & Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2018 via mobile

The front desk staff is very courteous and polite.

The rooms are nice and clean on the 9 floor. The beds are comfortable.

The breakfast was surprisingly excellent for me.

Great value for the price we are paying.

Date of stay: March 2018
Trip type: Travelled with family
Thank Dae W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark Doan, Tổng giám đốc at First Eden Hotel, responded to this reviewResponded 24 August 2023

Dear Ms/Mr,
Thank you very much for sharing your marvelous comments, we are flattered to read know that you enjoyed all your times with us.
We are humbled by your kind words, rest assured that we will share to our team for the purpose of inspiring them to continuously strive hard in achieving excellence.

We are looking forward to be at your service again on your next journey.

Warm regards,

Mark & Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2018

Clean, quite and excellent service and enjoyed my stay. I have been a regular guest at this Hotel since it was established. The staff is very friendly, the rooms are clean and quite. In short it is great value for money.

Date of stay: March 2018
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank Venkatesh R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark Doan, Tổng giám đốc at First Eden Hotel, responded to this reviewResponded 24 August 2023

Dear Ms/Mr,
Thank you very much for sharing your marvelous comments, we are flattered to read know that you enjoyed all your times with us.
We are humbled by your kind words, rest assured that we will share to our team for the purpose of inspiring them to continuously strive hard in achieving excellence.

We are looking forward to be at your service again on your next journey.

Warm regards,

Mark & Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 January 2018 via mobile

The hotel is as aspect and the staffs is really kind. They helps us every way they can and even let us to check in earlier. Everything works perfectly and also accomodate in great region. Recommended!

Date of stay: January 2018
Trip type: Travelled with friends
Thank 7elovine
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Firstdenhotel, Giám đốc quan hệ công chúng at First Eden Hotel, responded to this reviewResponded 26 January 2018

On behalf of the hotel management,I would like to say many thanks for your good comments. Definitely,your valuable feedback will help us to improve our services.
We do hope to have chances to welcome you & your friends again in our hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2018 via mobile

Excellent service at Eden Hotel. Staff very helpful and accommodating to us. We arrived early before our room was ready, but it was no problem and we were easily able to store our luggage.
We had interconnecting rooms. Rooms very comfortable and clean .
A great hotel in an excellent location

Date of stay: January 2018
Trip type: Travelled with family
Thank JustineR633
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FE_Hotel_Manager, Manager at First Eden Hotel, responded to this reviewResponded 23 January 2018

Dear Mrs Jusine R ,

We would like to thank you for choosing First Eden Hotel as your accommodation choice during your recent stay in Ha Noi and for taking the time to give feedback about us .
We are very pleased to read that you appreciated with our staff and enjoyed your visit in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday.

Your kind words have been passed on to our teams and this will certainly motivate them to keep up the good work.

We all look forward to welcoming you again on your next visit to Hanoi .

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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